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Walser Toyota

Bloomington, MN

Overview
Reviews
Vehicles
4.2
4,111 Reviews
When you visit our Toyota dealership in Bloomington, MN, you get to enjoy an experience that you can only get at a Walser location. We are dedicated to providing each and every customer with a positive experience that they won’t only enjoy themselves, but hopefully tell other people about, too. That’s why we’re dedicated to The Walser Way — our philosophy of how to do business and ensure customer satisfaction. There are many facets to this philosophy, but one of the key components is our Best Price First. Every single vehicle on our lot is specially marked with our pre-discounted Walser Best Price, so you don’t need to waste time attempting to haggle down an inflated value. Instead, you can focus more on finding the perfect vehicle that matches your personality and lifestyle. When you drive off our lot, you can be confident that it’s in a vehicle that you truly love. Another thing we do differently from other car dealerships is we provide one-on-one assistance throughout the entire buying or leasing process. That means that the same person who greets you at the door and takes you on your first test-drive is the same person who will walk you through your financing options and help you sign the final paperwork. This way, nothing gets lost in translation and our employees can take the time to get to know you and what’s important to you. Whether you want to drive off in a new Toyota Camry or dominate the roads from behind the wheel of a new Toyota RAV4, you will be well taken care of here. After you’ve picked out the car you love, you can bring it back to our Toyota service center any time to keep it running in peak condition. From routine oil changes, brake inspections and tire rotations to more involved maintenance like powertrain and transmission repairs, we can handle it all. Plus, we have a huge selection of genuine OEM Toyota parts, so only high-quality components are going into your vehicle. For a relationship that can last a lifetime, visit Walser Toyota today. Walser Toyota is conveniently located at 4401 American Blvd, West Bloomington, MN, 55437. We’re open six days a week and are excited to pair you with your next new or new-to-you Toyota vehicle!
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4401 American Blvd. West

Bloomington, MN

55437

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Showing 4,111 reviews

November 20, 2025

Stars for nice people, & a Lyft ride to pick up my car. But I’m very frustrated. With my free 10k service on my new car it got a nail in a tire & was flat by the time I got home & wouldn’t hold air. Had it More

by judywoellner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Nov 24, 2025 -

Walser Toyota responded

Hi Judy, Thank you for sharing your experience with us. I’m glad to hear our team treated you well and the Lyft pickup was helpful, but I’m truly sorry for the frustration surrounding the flat tire on your new Prius. Having a tire fail right after your service visit — and then needing to tow the vehicle back — is incredibly inconvenient, and you deserved clearer communication and a more supportive experience in that moment. Even though road hazards aren’t covered under Toyota’s maintenance plan, your situation absolutely should have been handled with more care and explanation. I’d really appreciate the opportunity to review the details with you so we can make sure everything was handled properly and see what options we may have to help. Please feel free to reach out directly to Brian Rutscher at 952-256-2041 (call or text). He will personally look into this with you. Thank you again for bringing this to our attention. — Walser Toyota

November 20, 2025

The staff is alway friendly and helpful. The waiting room is very clean and comfortable More

by BARBYCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 24, 2025 -

Walser Toyota responded

Hi Barby, Thank you so much for the kind words! We’re glad to hear our staff made you feel welcomed and supported, and that you found the waiting area clean and comfortable. We work hard to provide a great environment for our guests, and it means a lot to know it made a difference for you. We appreciate you choosing Walser Toyota and look forward to seeing you again! Team Walser Toyota

November 20, 2025

I like the new waiting area! Knowledgeable service people made me feel welcome. I’ll be back. More

by bradslandscaping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I don’t remember her name.
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Nov 24, 2025 -

Walser Toyota responded

Hi Brad, Thank you for the great review! We’re glad to hear you enjoyed the new waiting area and felt welcomed by our service team. It’s wonderful to know their knowledge and friendliness made a difference in your visit. We appreciate you choosing Walser Toyota, and we look forward to seeing you again! Team Walser Toyota

November 19, 2025

Very helpful and accomadatimg. Very nice people. My only complaint is the wasted time spent trying to sell add-ons to my purchase. But their approach is understandable and for some More

by kujawake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I'm missing his card. young guy with dark hair.
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Nov 24, 2025 -

Walser Toyota responded

Thank you for taking the time to share your experience with us. We’re glad to hear that our team was helpful, accommodating, and made you feel welcomed throughout the process. I also appreciate your honest feedback regarding the time spent reviewing optional add-ons. While we try to present useful protection options for guests who may benefit from them, we never want that part of the process to feel like a slowdown. Your comment is helpful, and we’ll use it to keep improving the balance between being thorough and being efficient. Thank you again for choosing us — and for the thoughtful review. Team Walser Toyota

November 19, 2025

I want to start by saying that this is not a complaint, just an observation. It appears that the online scheduling calendar does not really mean anything. I make an appointment for a certain time, get th More

by DJJINBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richy Arce and his manager. (I believe the manager was helping out.)
Report | Print
Nov 24, 2025 -

Walser Toyota responded

Hi there, Thank you for sharing this thoughtful and detailed observation. We really appreciate you taking the time to explain what you’ve experienced, and I’m sorry for the frustration and confusion around scheduling and check-in. Your appointment should matter — it’s meant to give you a predictable arrival experience and reduce wait times. Waiting 10 minutes to even get into the building and another 10–15 before speaking with an advisor is not the standard we aim for. You deserve a smoother, more coordinated check-in process. Your feedback about the online scheduler is also important. If every time slot always shows as available, that can definitely create the impression that appointments are unlimited — and that reduces trust in the system. We need to ensure our scheduling tool reflects true capacity and that our advisors acknowledge and use your appointment information to guide the visit. I’d really appreciate the opportunity to review your visit details with you and make sure this gets addressed properly with our team. If you're willing, please reach out directly to Dylan at 612-867-3925 (call or text). He will personally look into this and help us improve both the scheduler and the check-in experience. Thank you again for bringing this to our attention. — Walser Toyota

November 18, 2025

The service rep went the extra mile: He explained everything, kept me informed and he seemed committed to providing A+ customer service., More

by bros.celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I cannot remember
Report | Print
Nov 24, 2025 -

Walser Toyota responded

Hi Celeste, Thank you for the wonderful review! We’re thrilled to hear that your service representative went the extra mile, kept you informed, and delivered the A+ level of care you deserve. That’s exactly the experience we work hard to provide for every guest. We truly appreciate you choosing Walser Toyota, and we’re here anytime you need us. Team Walser Toyota

November 18, 2025

Twice this has happened. I call for a part they say it’s in. And then I get there. The car sits there for two hours or the SUV sit there for two hours. They call me back and More

by NoneOfYourbusiness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Any
Report | Print
Nov 24, 2025 -

Walser Toyota responded

Hi there, Thank you for taking the time to share this feedback. I’m really sorry for the repeated frustration you’ve experienced. Being told a part is in stock, taking the time to come in, and then waiting only to learn the part was given to someone else is unacceptable. That should never happen once, let alone twice. You deserve accurate communication, reliable parts handling, and a clear plan the moment you arrive — and we clearly missed the mark. I appreciate you bringing this to our attention, and we want to address this directly with the team to ensure it doesn’t continue. If you’re willing, please reach out to Drake Vangness at 206-316-6255 (call or text). He will personally review what happened and work with you to get this resolved the right way. Thank you again for letting us know. — Walser Toyota

November 17, 2025

Please stop asking me to fill out these asinine ratings. It makes me want to not go back to your business. More

by karl.parens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie
Report | Print
Nov 17, 2025 -

Walser Toyota responded

Thank you for the honest feedback. We hear you — survey fatigue is real, and the last thing we want is to frustrate you with too many requests. We appreciate you being a loyal guest, and we’ll make sure your preference is noted so we don’t continue sending these. If there’s anything we can improve or assist with directly, please reach out to Brian Rutscher at 952-256-2041 (call or text). — Walser Toyota Service Leadership

November 17, 2025

I always have a good service and sales experience at Walser. That's what keeps us coming back. Emily was fabulous. More

by NS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Nov 17, 2025 -

Walser Toyota responded

Thank you for the wonderful feedback! We’re grateful to have you as a returning guest, and it’s great to hear that both our service and sales teams continue to earn your trust. We’re especially glad Emily made your visit exceptional. We appreciate you choosing Walser Toyota — thank you for coming back! — Team Walser Toyota

November 17, 2025

I was in for my 30k service which includes a tire rotation. I asked for a tire balance twice, when I picked up my truck I asked how the tire balance went. They said it wasn’t done and not in the note More

by yoslater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Nov 17, 2025 -

Walser Toyota responded

Thank you for sharing this. Missing a requested tire balance — especially after you asked twice — is not acceptable, and I’m sorry we let you down. Your service notes should always reflect your requests, and we clearly missed the mark here. Please reach out to Drake Vangness at 206-316-6255 (call or text). He’d like to look into what happened and make sure we get this corrected for you. — Walser Toyota Service Leadership

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