Walser Toyota

My service rep, David Diaz was nothing short of amazing. He took charge of everything and got the job done right. Incredible care and attention to not only my (kinda troublesome) vehicle, but my needs as we He took charge of everything and got the job done right. Incredible care and attention to not only my (kinda troublesome) vehicle, but my needs as well. He made sure I wasn’t inconvenienced while my vehicle was being worked on by the equally amazing techs. “Seamless” is the word I’d use to describe my experience. Thanks to everyone involved. More

$135 for a basic oil change. Didn't even run my fj thru the wash. Didn't even run my fj thru the wash. More

Outstanding quality of service and personnel! Have been going there for many years, buying cars and regularly having them serviced there, I am completely satisfied and will continue to keep them Have been going there for many years, buying cars and regularly having them serviced there, I am completely satisfied and will continue to keep them as "my dealer"! More

Thanks for allowing me to use coupon when I forgot to mention coupon when I dropped Toyota off mention coupon when I dropped Toyota off More

Ugh, I just wrote over 100 words, clicked next & it took me back to the beginning of the survey.... These are the things that went wrong at my last appointment: I was somehow accidentally skipped over at me back to the beginning of the survey.... These are the things that went wrong at my last appointment: I was somehow accidentally skipped over at check-in. The tech person checking my car said one of my air filters needed to be replaced. However, as I just had them both done 5k miles ago, either they charged me & didn't actually do it, or they were just trying to fake upset me this time. I never got the video showing my car inspection - probably because of the air filter... When Emily called (about above air filter) she said they were almost done with my service & she would text me shortly. I never received a message stating my car was done, but fortunately I was able to just sit & work while waiting. Over 1hr later, I went to ask what the story was, thinking I had somehow been skipped again. Emily kinda apologized, but very flippantly, so it didn't feel very real. She said she had sent me a text & then also stated people actually receiving her messages was 50/50, which, in my opinion, means if you know there are issues & you dont hear from someone, you go find them. And, not that I was really expecting anything, but to not even offer like a free oil change for next time, or $15 off your next visit - just didn't feel like the Walser level of service I have come to love. I have for the most part, had good to great visits, but this was just one thing after another. Also, when I got in my car, the time/clock was alm messed up. How would someone not notice that & why would they not just fix?? Apologies, I definitely went over 15 words... More

Work was done in the time originally estimated. It was also nice to have the carwash! It was also nice to have the carwash! More

Friendly, good explanation, . Disappointed that car was not run through the car wash. Very good coffee and comfortable waiting area.. Disappointed that car was not run through the car wash. Very good coffee and comfortable waiting area.. More

Website to search for what you are looking is for is unbelievable. Calvin Walker was top notch throughout the entire process. Only problem was a $155 overcharge on ND Sales Tax but told I will be refu unbelievable. Calvin Walker was top notch throughout the entire process. Only problem was a $155 overcharge on ND Sales Tax but told I will be refunded that amount. More

Every associate I have dealt with at this location has been great. Helpful, personable and knowledgeable. However, the drop off and pick up processes are confusing and disorganized. There is no clear dire been great. Helpful, personable and knowledgeable. However, the drop off and pick up processes are confusing and disorganized. There is no clear direction on where to go or whether the customer is obligated to seek out an associate, or if it will be the other way around. When service is complete, it is unclear whether the customer should find their rep from drop off, or if any rep will suffice. At both points, the service center is chaotic and it is difficult to tell if a rep is available or is working. A centralized reception desk in the service area would be extremely helpful, as it feels a bit like being thrown to the wolves without one. I do want to re-iterate, however, that the service I’ve received here has been fantastic. The process itself is what could use a little refinement. More

After the price sticker shock wore off from the last battery I purchased from Walser four or five years ago things went great. Service Rep, Gio Toledo was awesome and went out of his way to help me get battery I purchased from Walser four or five years ago things went great. Service Rep, Gio Toledo was awesome and went out of his way to help me get the new battery and oil/filter changed before closing for an after 5pm with no appointment client. More