Walser Toyota

I have owned Toyota vehicles for over 40 years. Prior to the 15K service on my 2024 Prius I spent 26 (see phone screenshot) minutes on the phone with the service department explaining that the prem Prior to the 15K service on my 2024 Prius I spent 26 (see phone screenshot) minutes on the phone with the service department explaining that the premature wear on the outer edge of my tires was due to a camber alignment issue. The rep first tried to explain that this was due to snow(!). Then after consulting with his "manager" said that tires and alignment issues are not covered under warranty. This issue should have been noted and addressed during the 5K and certainly the 10K service. It was not. Walser's failure to correct this issue resulted in excessive wear and will eventually cause early failure of these tires. Even now and with AWD the vehicle skids during turns. Buried on the 5th page of the service inspection results next to a green check mark is "Needs alignment" (which was glaringly omitted during the inspection video, which i saved). It's apparent that Walser's strategy was to confuse, deflect and obfuscate to avoid any responsibility. My wife and I, both seniors, are now driving an unsafe vehicle - the result of the dealer caring more about the bottom line than customer safety. More

Jack, my customer rep, did a top notch job at helping me out. His professionalism and commitment to customer satisfaction was evident. He kept me updated on the status of my vehicle and answered all of my q out. His professionalism and commitment to customer satisfaction was evident. He kept me updated on the status of my vehicle and answered all of my questions quickly and competently. He is clearly an asset for Walser Toyota of Bloomington. More

It was very efficient. The waiting area is nice. I appreciated being able to wait for my car at the dealer. The waiting area is nice. I appreciated being able to wait for my car at the dealer. More

Lance (Sales), Emily (Service) and Justin (Tires) were all incredibly helpful and easy to work with. all incredibly helpful and easy to work with. More

On time, courteous, explained all, fixed issue on mileage. Left satisfied, will be back soon. mileage. Left satisfied, will be back soon. More

Servicing was taken care of quickly and information about what the car needed was explained clearly. what the car needed was explained clearly. More

Walser Toyota has consistently provided top level service. The technicians we have worked with always provide us accurate information, options and costs so we can make informed decisions. Work has al service. The technicians we have worked with always provide us accurate information, options and costs so we can make informed decisions. Work has always been done as indicated and at the the price quoted. More

Thomas was friendly and efficient. The maintenance on my vehicle was completed sooner than promised. Waiting area was clean, with an excellent selection of beverages. The maintenance on my vehicle was completed sooner than promised. Waiting area was clean, with an excellent selection of beverages. More

Was told service would take 1. 5 to 2 hours. Service not completed until over 3 hours later 5 to 2 hours. Service not completed until over 3 hours later More

GREAT service and while you DO get what you pay for, the cost was still just way too high. I only chose to do the battery replacement at Walser in the end because the logistics of getting it replaced elsew cost was still just way too high. I only chose to do the battery replacement at Walser in the end because the logistics of getting it replaced elsewhere were more work than I wanted. Though doing the battery change at Valvoline would have saved me 150 dollars based on the original quote I got there. More