Walser Toyota

The purchase of my new 2026 was the WORST EXPERIENCE EVER had when buying a new car. I would not recommend buying from Walser Toyota had when buying a new car. I would not recommend buying from Walser Toyota More

friendly-financing took a while-not sure if the bank was at fault for this or person calling at fault for this or person calling More

This is my second truck in 13 years from Walser Toyota. Both experiences were very professional. Both experiences were very professional. More

They don’t allow credit card payments to hold a vehicle. We don’t carry checks. We are from over 2 hours away. The sales person said it had folding in mirrors, but it doesn’t. Their ‘specialist’ to assis We don’t carry checks. We are from over 2 hours away. The sales person said it had folding in mirrors, but it doesn’t. Their ‘specialist’ to assist with connecting the iPhone didn’t have answer to our questions about what other icons on the dashboard meant. When someone came to assist her, they too didn’t know. Their option was for us to look on the internet. We still do not enough about the features. We are disappointed in follow up after the sale More

Fantastic experience. It is refreshing to buy a vehicle under the "new way" of doing things. Hassle free, fair pricing, solid trade value, and fast and efficient. We we It is refreshing to buy a vehicle under the "new way" of doing things. Hassle free, fair pricing, solid trade value, and fast and efficient. We were so impressed we got home and immediately called Kela back and got on the list for a new RAV4. More

Very professional and efficient with fair dealings on trade in. Very nice and clean facilities. trade in. Very nice and clean facilities. More

After contacting Walser Toyota in Bloomington, Minnesota on American Blvd W, I contacted the Toyota Brand Engagement Center. I wrote the following complaint to them: Premature Wear of SofTex Backseat – on American Blvd W, I contacted the Toyota Brand Engagement Center. I wrote the following complaint to them: Premature Wear of SofTex Backseat – 2022 Toyota Venza I am writing to report a concern regarding the SofTex upholstery in my 2022 Toyota Venza. The backseat SofTex material is tearing and peeling, despite the vehicle having only 22,878 miles and being used under normal driving conditions. I am the sole driver of this vehicle, and the backseat has experienced minimal use. SofTex seats are marketed as durable and long-lasting; however, I have since learned that other owners of 2022 Toyota models have reported premature wear of SofTex seating. While SofTex is generally easier to maintain than leather, there are documented concerns regarding its longevity and resistance to material failure. I initially reported this issue in person to Walser Toyota Bloomington, MN on American Blvd W on Monday, June 2, 2025, and followed up in person two additional times. On each occasion, I was assured that someone would contact me, but no follow-up occurred. I later contacted Jackson H. on December 18, 2025, and I did receive a call back with the suggestion that buying seat covers is a good solution. As I am still making payments on a nearly new vehicle, being told to purchase seat covers to address premature upholstery failure does not align with Toyota’s claims of quality, durability, and excellence. Given the low mileage, limited backseat use, and my longstanding confidence in the Toyota brand, I believe this issue reflects a material defect rather than normal wear and tear. I respectfully request that Toyota review this matter and advise on repair, replacement, or coverage options, whether under warranty or through goodwill consideration. I received the following reply from the Toyota Brand engagement Center. We understand you reported this issue to the dealer on 6/2/25 and 12/18/25. However, our records do not show any inspections by a Toyota dealer related to the wear on your back seat. If our records are incorrect, please upload the repair order showing the diagnosis for your vehicle. I probably will never buy another Toyota again. More

Staff were friendly and helpful. Everybody seemed to work together to get the job done well and timely. Everybody seemed to work together to get the job done well and timely. More

Friendly and courteous staff clean environment wait time wasnt very long waiting area was nice wasnt very long waiting area was nice More

Worst experience ever! My wife brought our 2020 Tacoma in for a warranty AC issue (had an appointment) and said that she only had 3 hours for diagnosis (other needs at hom My wife brought our 2020 Tacoma in for a warranty AC issue (had an appointment) and said that she only had 3 hours for diagnosis (other needs at home) and needed a rental car. The short version…after almost four hours of waiting, the diagnosis had been delivered but she was still waiting on a rental car. The service writer said it would only be 15 more minutes and after 40 minutes had passed she asked for her truck back. It was 90+ degrees in MN and let a 64 year old woman drive off in a truck with no AC. She wrote a letter to the GM (she went through several people to finally get his email) and shared her experience. It’s been over three weeks and no response from the GM. Ended up taking the truck to Rudy Luther and was treated like royalty. Will NEVER go back to any Walser dealership! More