Walser Toyota

Just using my Google review. I don’t usually leave reviews, but after two disappointing visits, this feels like the only way to be heard. Both times I’ve brought my car in I don’t usually leave reviews, but after two disappointing visits, this feels like the only way to be heard. Both times I’ve brought my car in for an oil change, I was told it would take about an hour. Both times, it took over two and a half hours. If I hadn’t already purchased a multi-visit oil change package, I would have taken my business elsewhere. On my first visit, I was told every oil change includes a multipoint inspection. That doesn’t seem to be happening. Two of my belts were torn along their entire length, and nobody caught it. When I got home, I was removing and reinstalling my skid plates because they never install them correctly and I noticed that they were torn from under the truck. I chalked that visit up to a fluke and decided not to say anything. Unfortunately, my second visit, which just wrapped up, was the same story: quoted one hour, waited two and a half. I’d like to see this service center give customers accurate time estimates and actually perform the inspections it promises. Until then, I can’t recommend it. More

I have been going to this dealership for 14 years! This was my worst experience so far and I have noticed a drop off in the quality of service over my past few visits. The new building is impressive, This was my worst experience so far and I have noticed a drop off in the quality of service over my past few visits. The new building is impressive, but I can't help but notice there are too many cooks in the kitchen. When I drop off my vehicle, it often takes 5-10 minutes to be greeted while there are 10-15 service writers scattered about. This is even worse going to pick up a vehicle. I would suggest having a dedicated reception system! I was also frustrated with the lack of communication on this past visit. I was told I would get my car back the next day, then a call the next day saying it would be another day, then no call for 2 full days, then a call on Sat. saying it would be ready on Monday. No call on Monday, finally got a call on Tuesday saying it was ready. Just communicate and I would not have been so frustrated!! If the decline in service continues, I will find a new dealership! More

I am not happy since my car was driven without my knowledge. I saw someone drive it and asked the service desk why and his response was there are many white cars, it isn't yours. Then a short man app knowledge. I saw someone drive it and asked the service desk why and his response was there are many white cars, it isn't yours. Then a short man approached me and asked if I would consider selling my car. I did not realize what was going on until I checked out and my seat had been changed for a short person, the auto lights had been turned off. This is not acceptable since I did not give permission. I came in my for my last warranty service. More

Expensive and seems overstaffed. They ran out of oil and I had to reschedule my appointment. At next appointment they did not get the car completed in 8 hours time. I had to rent a c They ran out of oil and I had to reschedule my appointment. At next appointment they did not get the car completed in 8 hours time. I had to rent a car from them (at a discount). I was sent an email coupon from them for 20% discount in service. Even though it was in my record, they did not apply it until I reviewed the invoice. With all the professional trappings, the service is not. More

The salesman was great. He was nice and answered all my questions. He explained the car warranty and protection very well. He was nice and answered all my questions. He explained the car warranty and protection very well. More

Very clean, neat, friendly wokers, beautiful waiting area. Quick to get to me once I drove in. area. Quick to get to me once I drove in. More

I bought a 2022 Toyota forerunner. The sales guys were great everybody made it so easy. They were super nice. I never felt pressured or anything. I had a really good experience. The sales guys were great everybody made it so easy. They were super nice. I never felt pressured or anything. I had a really good experience. More

They did not performed my car because of knocking after replacement transmission and fix recall before struts. The advisor told me that will be new struts with new coils, but they did not, only new struts replacement transmission and fix recall before struts. The advisor told me that will be new struts with new coils, but they did not, only new struts without new coils. They fixed the struts because of knocking. After repaired I went home and then next day I left for vacation. I took my car to test if there same knocking after my vacation. The problem was not solved. I came to dealer and asked about struts that coils and dust cover were old, not new. The manager explained and made an appointment for me. Today I brought my car(10.24.26) and they found that one bolt is missing and advisor told me that bolt is out of stock. My car ready to pick up. Then I arrived to home to look and found the bolt on the transmission and nut on the undercover. How the mechanic forgot to put properly during replacement the transmission? The old struts were not bad. You should check all what did you fix recently service(make sure did you miss or not tight properly all bolts and nuts.) More

Everything needed was completed in the time told me. Attendants were helpful but I had to flag people down to get that help. My original attendant didn’t stay through the process and never told me who Attendants were helpful but I had to flag people down to get that help. My original attendant didn’t stay through the process and never told me who was taking over. This was disappointing as it left me struggling to check out and find my car. More

My glove compartment was Damaged. Doesn’t close straight. Probably happened when filter changed. Wry upsetting.. Doesn’t close straight. Probably happened when filter changed. Wry upsetting.. More