Walser Toyota
Bloomington, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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1-regular service visit in May missed two Toyota recall items. 2-was told they could have contributed to the breakdown requiring tow to service in this visit. 3-was charged for diagnosis anyways 4-issu items. 2-was told they could have contributed to the breakdown requiring tow to service in this visit. 3-was charged for diagnosis anyways 4-issue was with a powertrain component, throttle body, that was on my powertrain warranty for life coverage received when I bought the car new at Walser, but service center made me pay for full. I showed them the print of what I’ve kept in dashboard. Texted the image to adviser on service text line. 5- have had good experience with your service center in the past. But this time I think the system failed in the area of accountability and ownership. The people and the advisor did what they needed to do to get me going again and I’m glad the car is running. But overall experience was not what I expected. More
Every time I go for service I feel like Walser is doing EVERYTHING it can to jack my bill up to pay for the Taj Mahal of a dealership. I went in for an oil change, tire rotation and a diagnostic of my AC EVERYTHING it can to jack my bill up to pay for the Taj Mahal of a dealership. I went in for an oil change, tire rotation and a diagnostic of my AC on my Tundra with 264K miles. I was told that my AC fix would be $2900, which I refused. My service person then came back 10 minutes later telling me that they had found a more affordable part and that the AC service would now be $1500. WHAT? The condenser for this vehicle is roughly $100. A compressor for this vehicle is $150. The Trans Cooler is $300 at best. Refrigerant and oil is even less than that. Let's say $500 in parts to replace it ALL! Double that in labor? And what am I to think when Walser comes at me for $3k in repairs and then immediately cuts that in half? I think I'm left to think that Walser is a complete rip off joint, that's what. So, net net, for an oil change, tire rotation, AC diagnastoc and refrigerant charge, my bill was $680. OUT OF CONTROL. Clearly, you have trained and instructed your service people to rip off your customers. And I wasn't the only one complaining in your shop that morning. I'll be servicing my vehicle from now on via independent shops and I will NOT be purchasing a vehicle or servicing a vehicle at Walser ever again. In fact, this may be my complaint to the BBB regarding this visit. More
The dealership was clean and inviting. The process to purchase a car was fast. Our salesman was supposed to call us two days after we purchased a car. Two weeks and four calls to him la The process to purchase a car was fast. Our salesman was supposed to call us two days after we purchased a car. Two weeks and four calls to him later and the front desk, he had someone else call us to resolve what we needed from them. He himself never called us back More
They don’t care any cars if person feel unsafe to drive. When they replaced part or any parts, tighten by torque wrench but they did not tighten others bolts and will loose soon then crash. It is not our(co When they replaced part or any parts, tighten by torque wrench but they did not tighten others bolts and will loose soon then crash. It is not our(costumers) fault. It’s dealers fault. If I found loosen bolts must fix it, but mechanic said we did not remove those bolts, by the way you little loose those bolts to remove part easy and forgot to tighten bolts by torque wrench. If you believe those mechanic care our cars. Answer is NO. My previous service they checked with multipoint inspection and they said all good but I see the coolant level is low or empty in reservoir. Why they did not care? You guys don’t care about recall. You must prepare for recall and call to costumer to come to fix our car, not in the way when we come and ask you about recall. Nope. More
I had a positive overall experience with the Toyota dealership. The team provided clear information throughout the process and was responsive whenever I had questions or concerns even when a few issues dealership. The team provided clear information throughout the process and was responsive whenever I had questions or concerns even when a few issues came up, they addressed them quickly and worked to get everything resolved. Overall, I appreciated the communication and how smoothly they handled the process. More
I took my 2020 Toyota RAV4 in for scheduled maintenance, which included an oil change and tire rotation. I was told it would take about 3.5 hrs., so I was prepared to wait that long. It actually took 5.5 ho which included an oil change and tire rotation. I was told it would take about 3.5 hrs., so I was prepared to wait that long. It actually took 5.5 hours. I was kept updated, but was never given a good explanation as to why it took so long. There was nothing extra that had to be done to my car. More


