Walser Polar Mazda

We went through the process of purchasing a new vehicle that was supplemented by the USDVA with adaptive equipment which sometimes makes for a difficult transaction. Our sales representative was Moe Jam that was supplemented by the USDVA with adaptive equipment which sometimes makes for a difficult transaction. Our sales representative was Moe Jameel. He represented Walser Mazda in an extremely professional manner, was highly intelligent, respectful, and friendly (with a fine sense of humor). Based on the complicated nature of the sale he consulted with his manager, Viann Kelly. You could feel the mutual respect they showed each other and us. Viann was awesome as well. She ultimately ended up personally dealing with the USDVA which was so appreciated as otherwise we would have had to do that and have a three-way conversation going with possible confusion in the middle. We have purchased many, many, vehicles over the years and this experience was by far the most pleasant, upfront, and smooth going. Our time was valued and although it was complicate with USDVA and DMV involvement, Moe and Viann handled it in an extremely positive manner. At the end of the transaction Bret Juedes, the General Manager, came over to thank us and offer any assistance if it became necessary. I'm sure it will not be necessary with Moe and Viann handling everything but nice to know. More

James was thorough, fair, and clear. I've taken my car there for multiple repairs, and I always feel well served. I've taken my car there for multiple repairs, and I always feel well served. More

I feel I payed a bit more than I wanted to for my used RAV4, but everything about the sales process has been great. There's been a couple service things in the first few weeks and I've been treated most f RAV4, but everything about the sales process has been great. There's been a couple service things in the first few weeks and I've been treated most fairly. Providing a Key Fob and investigating an issue with my sunroof (thought you were going to need to replace, it that wasn't the case). The loaner you provided was perfect. More

Overall the experience was very good. Service rep was great, as was the service on the vehicle. Did not receive a video walkthrough this time as I normally do, and no summary of recommend Service rep was great, as was the service on the vehicle. Did not receive a video walkthrough this time as I normally do, and no summary of recommendations. More

EXCELLENT! ?? The BEST dealership ever Everyone goes above and beyond. I am so very happy that I found Walser Polar Mazda ?? The BEST dealership ever Everyone goes above and beyond. I am so very happy that I found Walser Polar Mazda More

Great customer service, will go out of their way to make sure you're satisfied!! sure you're satisfied!! More

The service was good. Did not have an appointment but got in and was done in a quick time. Did not have an appointment but got in and was done in a quick time. More

Prompt check in and not a huge wait. Accepted on line coupon for oil change. Helped decide on appropriate tires. 2nd set since purchasing my car. Accepted on line coupon for oil change. Helped decide on appropriate tires. 2nd set since purchasing my car. More

Great customer waiting area, like the video showing work performed. Great communication by James. He's a main reason why I keep buying Mazda vehicles in addition to liking them. performed. Great communication by James. He's a main reason why I keep buying Mazda vehicles in addition to liking them. More

Very clear explanation of work being done and time promised Very clear explanation of work being done and time promised. Very pleasant to work with. promised Very clear explanation of work being done and time promised. Very pleasant to work with. More