Walser Polar Mazda

Good experience with the oil change and tire rotation. One tire was losing air with low nighttime temps and I asked for that tire to be tested. No leak was found but it was suggested I take the tire to One tire was losing air with low nighttime temps and I asked for that tire to be tested. No leak was found but it was suggested I take the tire to a tire shop with a submersion tank since their shop only had the soapy water spray technology. I appreciated that Walser Polar Mazda folks did not try to sell me a new set of tires. More

We had been hemming and hawing over replacing our 2009 Mazda 6 but the final straw was the inability to get it repaired due to no parts being available. We wanted to get a 2025 CS-% Turbo because the 2026 Mazda 6 but the final straw was the inability to get it repaired due to no parts being available. We wanted to get a 2025 CS-% Turbo because the 2026 CX-5 did not have a turbo option as well as the interior has very few buttons/knobs to control things. I contacted the dealership because they had a 2025 CX-% Signature Turbo and arranged everything online through Jeff Kruse. We were able to finalize everything online and just had to go to the dealership once to complete the transaction. Everything went well and we are very happy with our purchase. More

Professional, transparent, quick, courteous. Walser Polar Mazda always does a great job servicing my cars. I find the videos very informative. Walser Polar Mazda always does a great job servicing my cars. I find the videos very informative. More

good experience friendly explained any of my concerns. we're very knowledgeable. helped me out when I needed it. we're very knowledgeable. helped me out when I needed it. More

Very knowledgeable about the new 2026 CX-5. Spent a lot of time going over the features and differences from my old one. Fun and courteous and thorough. Spent a lot of time going over the features and differences from my old one. Fun and courteous and thorough. More

They were very nice. Made everything go quick and easy, and made accommodations for me. They were also very thorough. Made everything go quick and easy, and made accommodations for me. They were also very thorough. More

Service is always exceptional at Walser Polar Mazda. You could eat off the floor in the service area. Advisors are always professional, helpful, courteous and honest. I came in with a weird problem and You could eat off the floor in the service area. Advisors are always professional, helpful, courteous and honest. I came in with a weird problem and the service department completely took care of it. I really appreciate the narrated video summaries from the technician. The waiting area is welcoming and appreciate the beverages and snacks. After this last visit, I renewed my complete loyalty this dealership and my resolve that my next car purchase will be there. More

Overall good experience, but the additional protection and gap coverage sell at the end was unexpected and we were told we could cancel the gap insurance if our insurance covered it. We did that, but inst and gap coverage sell at the end was unexpected and we were told we could cancel the gap insurance if our insurance covered it. We did that, but instead of refunding the money it went back to the loan which was not explained to us and very disappointing because we wouldn’t have taken it out or put as much down if we new we weren’t getting the money back. You should be given a choice or this needs to be better explained. Very frustrating that the end price and payment got so inflated with this additional coverage and protectants. More

We went through the process of purchasing a new vehicle that was supplemented by the USDVA with adaptive equipment which sometimes makes for a difficult transaction. Our sales representative was Moe Jam that was supplemented by the USDVA with adaptive equipment which sometimes makes for a difficult transaction. Our sales representative was Moe Jameel. He represented Walser Mazda in an extremely professional manner, was highly intelligent, respectful, and friendly (with a fine sense of humor). Based on the complicated nature of the sale he consulted with his manager, Viann Kelly. You could feel the mutual respect they showed each other and us. Viann was awesome as well. She ultimately ended up personally dealing with the USDVA which was so appreciated as otherwise we would have had to do that and have a three-way conversation going with possible confusion in the middle. We have purchased many, many, vehicles over the years and this experience was by far the most pleasant, upfront, and smooth going. Our time was valued and although it was complicate with USDVA and DMV involvement, Moe and Viann handled it in an extremely positive manner. At the end of the transaction Bret Juedes, the General Manager, came over to thank us and offer any assistance if it became necessary. I'm sure it will not be necessary with Moe and Viann handling everything but nice to know. More

James was thorough, fair, and clear. I've taken my car there for multiple repairs, and I always feel well served. I've taken my car there for multiple repairs, and I always feel well served. More