Walser Polar Chevrolet

Mazda service side of house is bad 1. 3 trips to this dealership to have firmware on head unit updated- hiccups in bluetooth playback, all resulted in firmware not being updated, yet se 1. 3 trips to this dealership to have firmware on head unit updated- hiccups in bluetooth playback, all resulted in firmware not being updated, yet service rep says, "we got it this time". 2. Service rep at counter made 'me' to be the pita for troubling them for such a non-vehicle matter... "that kind of electronics doesn't belong in a car anyway". 3. Unable to 'have' a normal conversation w/ service rep at counter because entire lobby wreaks of cigarette smoke, intense coming directly from rep's mouth... disgusting. 4. 360 inspection of car during oil change passed w/ flying colors, on the way home- all screws holding front ground spoiler "fell out" and spoiler sanded down from pavement driving that way. 5. Previous oil change, individual that returns car to pickup area drove car aggressively enough to toss 2 heavy tool bags around in trunk, completely emptying out both bags, tools and supplies strewn all over. I'll add a star for having coffee in the break room. More

Good dealer. Just bought a new Mazda 3 from there. A bit pushy when they know you want to buy or they don't have a firm hold on you. They try to work out the best deal. The rates aren't great but it's livea pushy when they know you want to buy or they don't have a firm hold on you. They try to work out the best deal. The rates aren't great but it's liveable for a 2014 car. More

When I showed up, the man I had emailed with about coming was gone. I had apparently been handed off to someone else, who turned out to be Bob. Once the person I initially talked to finally tracked Bob down, was gone. I had apparently been handed off to someone else, who turned out to be Bob. Once the person I initially talked to finally tracked Bob down, he said he knew which car and he'd grab the keys and pull it up. I'm not exactly sure how long that took, but it felt like about 10 minutes. Which felt like too long to me to grab some keys and get the car, their lot isn't huge. Bob did just hand me the keys and tell me I could take it out, which I appreciated. I don't even drive cars crazily or anything when the salesperson isn't in it, I just find it much easier to focus on the ride and handling and overall experience if the salesperson isn't talking to me the whole time. After I got back, I parked the car in the lot and was checking out the MyLink entertainment system, which was awesome, and the storage compartments and back seat and such. Bob saw me, came out, and said he needed a half hour for some other customers. I said sure. Fiddled with the car some more, went into the lobby, and waited 35 minutes before leaving. Bob called later and offered a half hearted apology. Oh, and the ONE THING I needed to know I found out from a detailed reading of the window sticker during my half hour of waiting time. Had Bob sat down and talked to me for 5 minutes about what I was looking for before the test drive, I could have saved us both some time and not even gone out. Would. Not. Recommend. More

If there was a higher option than 5 stars, Chuck Larsen and Polar Chev/Mazda would have earned it! I could not be happier with our experience. I will definitely use them again and refer others to them ;-) and Polar Chev/Mazda would have earned it! I could not be happier with our experience. I will definitely use them again and refer others to them ;-) More

Purchased a vehicle at 124,000 and transmission seized at 126,000. Service department tried to charge me $3,400 for the repairs on a $6,000 car. Service manager refused to let me speak to manager. After dema 126,000. Service department tried to charge me $3,400 for the repairs on a $6,000 car. Service manager refused to let me speak to manager. After demanding to speak to one i gave up and left. I returned almost 2 weeks later after they finally did the repairs with cash in hand. When they increased the price and told me there was no warranty on the repair i again demanded to speak to a manager. After almost a hour they finally admitted he was there. After finding his office he was very polite but did not want to pay for anything. After a lengthy conversation they did agree to partially pay for the repairs. The fact remains they were rude and should have covered at least a portion of the repair right off the bat. Instead the arrogant service department manager would not even pay for the tow into the shop. If it wasn't for the friendly and helpful sales and management staff all ratings would be 1. I recently discovered they also did not replace the rubber boot on my brake caliper guide pin and the pin has rusted shut and I had been stopping with one brake pad since I purchased it. Now i have to get new caliper brackets, guide pins, pads and rotors for the rear. Over $250 to do myself of about $600 at a shop More

Time and ease would be our comments on our new Equinox! Along with our gas tank filled! We are so excited with our purchase! A warm and friendly hello means a lot! Along with our gas tank filled! We are so excited with our purchase! A warm and friendly hello means a lot! More

I think this was one of the best car sales experiences I have ever had. I have been buying GM products for 32 years and have met many high pressure sales people. Cindy was very friendly, gracious and never have ever had. I have been buying GM products for 32 years and have met many high pressure sales people. Cindy was very friendly, gracious and never pushed at all. She went out of her way to make sure my questions were answered and made me feel at ease! So many dealers push push and then push the warranties and extras to a point where it turns people off. Not polar. They tell you stuff is available but don't bury you in offers. I had a dealer once push the extended warranty so hard that I asked them if they had any faith in their product!!! The service crew did a great job cleaning and prep'ing the car before we took it home. The followup has been great as well. They don't forget you after you walk out the door. Great job Polar! More

Polar Chev has been a great place to buy new and used vehicles! They're friendly, good prices, great deals. Very willing to work with you and please the customer. Any questions, they're happy to explain vehicles! They're friendly, good prices, great deals. Very willing to work with you and please the customer. Any questions, they're happy to explain. I've had my vehicles serviced here too, consistently for over 6 years and they do quality work. IF you're not completely satisfied, they're happy and quick to make it right. More

I have been buying vehicles and doing business with Polar Chevrolet for over 20 years! Team Monson is always professional, friendly, and easy to work with. I think it says a lot about a dealership that I c Chevrolet for over 20 years! Team Monson is always professional, friendly, and easy to work with. I think it says a lot about a dealership that I can work with the same people today that I did 23 years ago. As the saying goes, Happy employees-Happy customers! I will continue to do business with Polar Chevrolet, as well as, refer friends and family to do the same. More

this is our 3rd new vehicle purchased from Polar Chev.Jeff Fox in sales, Tom Faith in financing and Pete Nelson in the service department are the reasons we continue to return and will in the future Chev.Jeff Fox in sales, Tom Faith in financing and Pete Nelson in the service department are the reasons we continue to return and will in the future. they are friendly, stright forward and honest people. we feel Polar Chev is one of the best dealerships we have used. Thank you More