Walser Nissan Burnsville

Where to start....o yeah head gaskets on a 09 maxima. I was smelling small wifs of coolant took in to service they could not find a leak. At the time it was new concern to Nissan on the new body maxima. Ni was smelling small wifs of coolant took in to service they could not find a leak. At the time it was new concern to Nissan on the new body maxima. Nissan said their fix is to replace both head gaskets. Car had under 20,000 miles on it. So after the repair was done it seemed to be good to go. Then I started to hear small clunk sound in the front end. Went back oooo we forgot to tighten a bolt all the way u r good to go. Ok.....then sooner after that I was smelling coolant again. Went back oooo we forgot to tighten a bolt that seals a gasket u r good to go. Ok.......that was number 3 time for one concern so two come backs on the repair. Year go by I start to smell oil and my breaks started to make sounds. The breaks I knew was my deal not walser, so I work at a bodyshop and put my car on our hoist to check my breaks. I check them first then put the car all.the way up to find a biggest oil leak I've ever seen on that new of a car. Oil was EVERY WHERE!!!!! On the motor, the body, suspension and the rim!!! So now I'm upset with the way my car is being worked on. I bring it they said we will find the leak and let u know what is wrong. They call and say it needs one head gasket and thats where its leaking again. Fine fix the car I said, but when I pick it up I want it up in the air so can see that all the oil was cleaned off my car. Well let's just say that didn't happen so ask if can look under the car in the air they did and it was not close to being acceptable. So they cleaned it more and took it down before I could see it again. At this time I just wanted to get out of there. Next morning I walk out to my car and notice my left fender is pushed out from the car. The way that can happen is the fender would have to be pushed from the bottom up to bow it out. Body work is what I do for a living so I know for sure when my car was put on the hoist the one ARM was pushing up on my fender. So I called and was told thats something the service manger has to look at. I said ok and set a time to meet him. In the mean time I was sent a survey on the service work that was done my car. Well the survey I wrote was bad enough to get the general manger attention... The day of my meeting with the service manger I was early so I had to wait a few minutes for him to finish what he was doing. While waiting a man came up to me and are u mark. Yes I am who are u I'm the general manger can I talk to u in my office. So I did told my story he seem very concerned for my issues I was having and promised he was going to review my files talk to people about my car and come up with a solution for me. He said I will get back to u later tonight or tomorrow sometime. Well let just say he never called me back. So I'm done with them and I've contacted Nissan about it. So shame on me for trusting them. More

We stopped by and didn't know what we ran into. Everyone was so accommodating and nice it was almost scary. Didn't know a car dealer would work as hard as they did to make the sale fit where my wife and I t was so accommodating and nice it was almost scary. Didn't know a car dealer would work as hard as they did to make the sale fit where my wife and I thought our payments needed to be, get the deal we wanted, and the coverage we wanted for the price we could afford. Andrew was a huge reason we hung around and worked with them the first afternoon. Then Jake took over the next day and worked numbers with us to make everything work out. As we worked with the lender to get numbers to where we needed them Jake continued to crunch the number with us and was extremely helpful. We love our new Pathfinder and everyone says we got a great deal, even the loan officer at the bank questioned the price and said that is a great price. More

Natalie was knowledgeable, personable, professional, and focused completely on us without being pushy in any way. I will definitely come back to her for my next car purchase. Being female, it was such a tre focused completely on us without being pushy in any way. I will definitely come back to her for my next car purchase. Being female, it was such a treat to work with a female. She is intelligent, goal driven, and has huge leadership potential. Thank you Natalie. Our interaction with her could not have been better. I wanted to buy the car because of her. More

I was in the market for a newer Infiniti, scouring local dealers for a late-model FX35. I spotted a few at Walser Nissan in Burnsville and arranged a test drive. That day I purchased that car! I dread de dealers for a late-model FX35. I spotted a few at Walser Nissan in Burnsville and arranged a test drive. That day I purchased that car! I dread dealing with car salesmen. Luckily, I stopped into Walser Nissan in Burnsville. Our customer service person, Danny McDonald, was outstanding! He was polished, professional, polite and respectful. The FX I had my eye on was in great condition and was priced fair. I appreciate Walser's Best Price, no-haggle approach to car buying. What a refreshing alternative to conventional car buying and car salesmen! I highly recommend Walser Nissan and buying your new or pre-owned car from Danny! More

Took time with me. Was friendly and kept good conversation with me. Was approachable and not pushy. Overall another great experience and walser Nissan and will recommend to friends and family. conversation with me. Was approachable and not pushy. Overall another great experience and walser Nissan and will recommend to friends and family. More

Rick was very helpfull and found the car I wanted with the features, price and color I wanted. He made the process smooth and didn't keep us sitting around while the paper work was being created. the features, price and color I wanted. He made the process smooth and didn't keep us sitting around while the paper work was being created. More

The sales people at this dealership were VERY rude. My husband and I made an appointment to test drive a car and when we arrived at the dealership, the sales person could not find the car we were looking husband and I made an appointment to test drive a car and when we arrived at the dealership, the sales person could not find the car we were looking for. In the middle of looking for the vehicle, we started working with another buyer, leaving us waiting for more that 20 minutes with our newborn daughter. After the 20 minute wait, the sales person found out that the car had been sold 2 hours prior to our arrival. I would have appreciated a phone call stating that the car was no longer available. More

I rated my experience very high because I was happy with how my husband and I were treated. We didn't have much time to research cars but the experience at Walser Nissan was great and we decided to buy the how my husband and I were treated. We didn't have much time to research cars but the experience at Walser Nissan was great and we decided to buy the second car we looked at! More

I requested service on my 06 Maxima for brake clicking noise when the brakes were applied. Tech. Aaron Duntley resolved the problem by removing a small pebble from the brake pad on the left front tire. In noise when the brakes were applied. Tech. Aaron Duntley resolved the problem by removing a small pebble from the brake pad on the left front tire. In the process he heard a whining sound in the engine and determined that the timing chain was about to break. If that had occurred it would have destroyed the engine. Service advisor Dan Lacroix told me the repair would cost $1,400.00 as the warranty had expired three months earlier. Dan then requested a "good will warranty repair" in my behalf from Nissan management and subsequently received permission to perform the repairs work at no cost to me. Both Dan and Aaron handled this situation with extreme care and professionalism and are to be commended for a job well done. Many thanks to Burnsville Nissan for the excellent customer service! Mark More

I went to Walser Nissan because of the excellent follow up of Wendy Riedel. I was making some general inquiries on buying a new vehicle and Wendy Riedel not only answered all of my questions by phone, but up of Wendy Riedel. I was making some general inquiries on buying a new vehicle and Wendy Riedel not only answered all of my questions by phone, but she also followed up with me on additional questions I had. Walser Nissan is NOT the closest Nissan dealership to my residence. However, because of Wendy Riedel's helpful and thoughtful approach, I went to this dealership to test drive a Nissan Juke and made the purchase through her. I would highly recommend her to anyone looking for a new car and as a business consultant, I meet many individuals who are looking for my business recommendations. Regards, Debra Lake More