Walser Honda

Overall a decent experience. I was not a fan of having the Walser Care+ pushed at me after we discussed a monthly payment. The car was also not cleaned well before purchase. I ac I was not a fan of having the Walser Care+ pushed at me after we discussed a monthly payment. The car was also not cleaned well before purchase. I actually found a blue crayon the other day in the seatback pocket. Once the out of state tax stuff got sorted out (was visiting family and the car was right), the rest of the purchase process went well. There was a good amount of confusion about the out of state sales tax, but I place that blame more on the state I live in (South Carolina). More

The manager turned out to help me, I had an apointment scheduled for 8 a.m. 8.26.2024 I arrived at the appointed time to the dealer, but the employees refused to repair my car, very upset that Honda does scheduled for 8 a.m. 8.26.2024 I arrived at the appointed time to the dealer, but the employees refused to repair my car, very upset that Honda does not help its customers More

Alex was very helpful. He put no pressure on us and gave us all the information we needed when buying our vehicle. He put no pressure on us and gave us all the information we needed when buying our vehicle. More

Great service and care was taken to check my brakes out Excellent Customer Service. Thank you kindly. Excellent Customer Service. Thank you kindly. More

I didn’t have to wait long even though it was very busy. I had done my homework before going which made it a little easier. I wish there was more time spent on explaining how things worked. But felt like I had done my homework before going which made it a little easier. I wish there was more time spent on explaining how things worked. But felt like I didn’t want to take up anymore of his w. More

They were so helpful and kind! Took their time to explain everything even if they were busy!! They were truly focused on the customer! Took their time to explain everything even if they were busy!! They were truly focused on the customer! More

They seemed to be expecting me when I arrived, I did not have to wait more than a minute before they greeted me and welcomed me and did what they needed to do before service began. Dominic was very polite have to wait more than a minute before they greeted me and welcomed me and did what they needed to do before service began. Dominic was very polite and thoughtful. He listened to what I said and told me what they would be doing. Amazing service!! Amazing customer care!. I watched the video on the inspection of my vehicle. They explained everything I needed to know. They took time to even answer my friend’s questions. about her vehicle. Walser Honda in Burnsville has the most honest and best service that I have ever seen at a dealership. They never once have tried to talk me into having something done on my car. They just give me the verified facts and then I make the decision. I trust them completely. My 2009 Honda Accord has received all of the suggested maintenance on my vehicle and it is still in great condition. More

This was the best buying experience I’ve had in 20 years! Great staff…and no pressure. Great staff…and no pressure. More

We were greeted by the General Manager Brent ,and Mitch. They went above and beyond to help us. We were made to feel like our low priced used car purchase was just as important as a new purchase. This is ou They went above and beyond to help us. We were made to feel like our low priced used car purchase was just as important as a new purchase. This is our 2nd purchase with them, and it will not be the last! Thank you More

When I first got there, the source advisor asked me what I was there for. I told him I had an appointment at 11:30. So he directed me to his desk and got some information off my car. He didn’t know how to f I was there for. I told him I had an appointment at 11:30. So he directed me to his desk and got some information off my car. He didn’t know how to find the mileage on the odometer, should’ve worried me then. When you got to the desk, he asked me again what time my service appointment was and what I was having done so I told him and then he told me it would be about an hour and a half for a simple oil change . Now I understand if you were shorthanded or running a little behind, but that was not told to me. So at about quarter to one he came out and told me that my tires were bad and that the wire was showing. I had not gotten the video from the service tech yet , so he quoted me $600 plus change and I called my husband and we went ahead and did it then he came out with another service advisor telling me that the price they gave me was wrong. So I was hoping to pay 600+ but ended up paying over $1000 for tires. Then he told me it would be another couple hours. So my oil change that should’ve taken less than an hour, took four hours. I Needed to be someplace at 3 o’clock. He offered me a ride and then told me that I could pick my car up before six or tomorrow those were not something I was able to do. So needless to say it wasn’t very happy with my service. I understand he possibly was new, but going from a $600 charge to $1100 charge was a bit overwhelming at the time. More