Walser Burnsville Mazda

I usually never write reviews, but one of the managers, Jesse Howard, sent me an emotional/somewhat degrading text when I asked for a quote on a Mazda CX5. I would highly recommend avoiding this dealership Jesse Howard, sent me an emotional/somewhat degrading text when I asked for a quote on a Mazda CX5. I would highly recommend avoiding this dealership. They claim they are a "single price dealership" so I went elsewhere and got more competitive pricing from sales people that are willing to negotiate. Here is what Jesse wrote to me: "There are many ways I could say why that would never be possible. Every person has their own version or feeling of what a good deal is. Yours is merely a feeling or an intangible that I will never be able to meet or accommodate. I would love to tell you that you're getting a great deal already, but that is something that you will have to decide on your own." More

Attentive and respectful. Appreciate my elderly Protege! I liked the courtesy car 'test drive' during the repair wait. Appreciate my elderly Protege! I liked the courtesy car 'test drive' during the repair wait. More

I brought in the vehicle twice and the issue wasn't resolved. There were other repairs that were done well, but the inciting issue remains. resolved. There were other repairs that were done well, but the inciting issue remains. More

Kendall was/is always thoughtful, patient and keeps me informed throughout the appointment. The service was incredibly detailed! informed throughout the appointment. The service was incredibly detailed! More

He took extra effort to diagnose the issues with my car. He then discussed all of the findings in detail. He then discussed all of the findings in detail. More

Courteous and helpful sales staff, worked with me to find the car I was after, would have been 5 stars except the brand new car was delivered dirty and with chipped paint. Windows were absolutely filthy, adh the car I was after, would have been 5 stars except the brand new car was delivered dirty and with chipped paint. Windows were absolutely filthy, adhesive from the transport wrap still all over, a piece of what I assume was the car wash stuck in the bumper, ect. In their defense it had been raining all morning so it would have been hard to see any of this but the weather cleared up just in time to show it all off. More

Great experience from staff from start to finish. I had not bought a vehicle in a few years and they explained all the options and extras that were available to me. The process went very smooth and t I had not bought a vehicle in a few years and they explained all the options and extras that were available to me. The process went very smooth and they even found the exact vehicle that I wanted and had it delivered to their dealership so I could pick up within a day! Great experience and highly recommend! More

We had a wonderful experience there. We would go there again for any car needs. We would go there again for any car needs. More

They took the time to address all of my questions and provided a detailed explanation of what was found provided a detailed explanation of what was found More

Service people were nice but your prices for a simple brake job have gotten unreasonable so I will find an independent shop. brake job have gotten unreasonable so I will find an independent shop. More