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435 Reviews of Walls Ford - Service Center
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March 25, 2020
Routine Maintenance I had my Edge in for service, and I normally wait. Service found 3 problems which I discussed with Sean. The decision was made to fix what was found a I had my Edge in for service, and I normally wait. Service found 3 problems which I discussed with Sean. The decision was made to fix what was found and that it would take some time. Sean offered me a ride home. When the repairs were finished I said that I would pick up the car. I asked if I could leave my truck there overnight because it was to be serviced in 2 days. We did the switch got a call soon after that my truck was done so I said I would pick it up the next morning. The quick service I got allowed me to reschedule some Dr. appointment before any further restriction were placed. THANKS More
by egtpower
Employees Worked With
March 18, 2020
Excellent and accommodating service as always! We had scheduled service and a noise that was fixed. It’s great that when you call each person is able to help you the same way. Very knowledgeable staff. T scheduled service and a noise that was fixed. It’s great that when you call each person is able to help you the same way. Very knowledgeable staff. Thank you! More
by michaeljoy82
March 13, 2020
We had service done to two of our vehicles on the same day Walls Ford accommodated us as they always do. Their service was great as usual that's why Walls Ford is the only place I take any of my trucks or day Walls Ford accommodated us as they always do. Their service was great as usual that's why Walls Ford is the only place I take any of my trucks or cars More
by Brad Poole
Employees Worked With
Derek Roy
March 02, 2020
Service and knowledge I had my vehicle in for service for engine and brake problems. I had been to another dealership that likely mis-diagnosed the brake issue costing me I had my vehicle in for service for engine and brake problems. I had been to another dealership that likely mis-diagnosed the brake issue costing me over $1000. I met with Derek and he had a full understanding of the problem I was having with the brake issue. He was also great with communicating about the engine problem and was honest regarding the parts and labor that would be needed to repair the engine issue. More
by peter56
Employees Worked With
Derek Roy
February 29, 2020
Did excellent job servicing my 2019 Ranger. Courteous and sincerely interested in my concerns. Will definitely return. Took care of general follow up and provided rental during repair of warranty items. sincerely interested in my concerns. Will definitely return. Took care of general follow up and provided rental during repair of warranty items. More
by allendrelick
February 27, 2020
I would love to say thank you to the whole service department for everything they have done. Over the years I have brought my vehicles to them to be worked on or serviced and have always had an A++ se department for everything they have done. Over the years I have brought my vehicles to them to be worked on or serviced and have always had an A++ service. I would also like to thank Derek Roy for always going above and beyond to help me. Thank you all. More
by sno110721
February 24, 2020
service dept very pleasant experience dealing with derrick and steve in the service dept quick drop off work preformed done first thing in morning got call from st very pleasant experience dealing with derrick and steve in the service dept quick drop off work preformed done first thing in morning got call from steve once completed pick car up paper work ready and I was on my way More
by bcasey623
February 21, 2020
Great experience, always friendly and while my car was serviced Steven fixed a broken key fob so that I did not have to buy a new one! serviced Steven fixed a broken key fob so that I did not have to buy a new one! More
by LisaL
February 14, 2020
Derek is fantastic. Very knowledgeable with great customer service skills. Communicates any issues well with clear explanations. Provides comfort and timely service not only for me, also see it as ob customer service skills. Communicates any issues well with clear explanations. Provides comfort and timely service not only for me, also see it as observing him with other customers. More
by jgershman
Employees Worked With
Derek Roy
February 09, 2020
Great Dealership 2018 Escape - Second visit to Wall's. Customer service A+ very knowledgeable, extremely polite. Appreciated vehicle check-up sheet Overall experienc 2018 Escape - Second visit to Wall's. Customer service A+ very knowledgeable, extremely polite. Appreciated vehicle check-up sheet Overall experience very pleased. Alice Mulvany More
by amulvany
