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Walls Ford

Salisbury, MA

4.9
1,044 Reviews
We are a family owned and operated business with 4 Walls actively involved every day. Our lot is packed with Bronco, Bronco Sport, Mach-E, F150, Superduty, F250, F350, Explorer, and Transit Connect. Our Automotive Service Department works with all makes and models. Plus, the majority of our Used vehicles (all makes and models) are Certified. And, thanks to our Parts Department, Ford Parts are delivered fast!
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2 Merrill St

Salisbury, MA

01952

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Showing 1,044 reviews

October 19, 2026

never had any problems making appointments with walls they take care of any issues if any they are very nice to deal with why go anywhere else when your at the best More

by nardone52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2026

Service was good and quick. No issues. Good job as usual I’ll be back again for my next service More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2026

I have the highest compliments for Wall's Service Dept. Sean is always great at explaining the work that needs to be done, He is a great example of Good Customer Service! More

by Lucindanolet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2026

Most reliable and knowledgeable service department around. You can count on them to tell you the truth and they take pride in their work each time. More

by epd_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2026

Took my 2018 Ford edge for front brakes while on vacation. I went in person to get a date to do the brakes, drop it off the night before, they called me first thing in the morning with an estimate a More

by grandmagolfing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 03, 2026 -

Walls Ford responded

Thank you for sharing your experience. It sounds like you had a lot on your plate while trying to enjoy your vacation! We're glad to hear that Sean took such good care of you making your visit efficient and stress free. Really appreciate your kind words about the staff, too. It means a lot to hear that they made the whole process easy. Safe travels, and we’re here anytime you need us.

August 20, 2026

Sean was excellent to deal with. We went over repair list thoroughly. Repairs were done correctly. Have had vehicle back and is running great.. More

by bfreema63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2026

I needed an oil change and an employee picked up my car and brought it back right on time. Thank you. More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2026 -

Walls Ford responded

Kris, thank you for sharing this. We’re glad the pickup and drop‑off made things easier for you, and it’s great to hear everything was done right on time. We appreciate you trusting us with your vehicle and look forward to helping again whenever you need anything.

July 29, 2026

Professional, friendly, and efficient. I’ve been very happy getting my Ford truck serviced at Wall’s for the past two years. Excellent experience every time. More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2026 -

Walls Ford responded

Steve, thank you for the great feedback. We’re glad you’ve had consistently excellent experiences with us over the past two years, and we appreciate you trusting us with your truck. We look forward to serving you for many years to come.

July 17, 2026

Sean has been working for Walls for many years. He has always been helpful, respectful and professional. I trust him with all my trucks needs! More

by BPDFITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2026

always courteous, professional, & knowledgeable. always make me aware of services upcoming and prioritizing schedule of services needed. I never feel pressured into or unsure of work being performed More

by jgallagh02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2026 -

Walls Ford responded

Really appreciate you taking the time to leave this feedback. Keeping our customers informed, comfortable, and never pressured is exactly the experience we aim to deliver, and it’s great to know that comes through. Thank you for choosing us for your service needs. We look forward to serving you for many years to come.

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