Walkers Renton Mazda

Terrible Customer Service WORST CUSTOMER SERVICE. We’ll start there. My sister recently went to purchase a Mazda3 from Walker’s Renton Mazda. I am a current Mazda3 owner and wh WORST CUSTOMER SERVICE. We’ll start there. My sister recently went to purchase a Mazda3 from Walker’s Renton Mazda. I am a current Mazda3 owner and when my sister began her search for a car, Mazda immediately caught her eye due to my experience with my car. We’ll state over and over again that we love the car, but do not recommend Walker’s Renton Mazda to purchase your car. During the process, my sister was told about numerous discounts based on her recent graduation status, living with a mazda owner (me), and financing options. These changed and some were ultimately unable to be given because they did not exist. It seemed to be a way to get a buyer interested and invested and then there was no follow-through. In addition to deals and discounts not being consistent, the customer service while there was abysmal. We were at the dealership for over 5 hours. As a mazda owner and having purchased my car at Walker’s Renton Mazda years ago, I was promised car washes for life at the dealership. So I promptly asked for one when we arrived. I made sure to ask early as it was a weekend and I knew they were busy. You would think, over a 5 hour period they could get me a car wash. It was not until the third hour, where I had to dangle my keys in front of a salesperson (Ken), that they took my keys to (what I thought) get my car washed. Ken walked away with my keys and I saw him unlock my car and open the passenger side door on my car. I promptly went out to see what he was doing to find him digging through my glove compartment. When I asked what he was doing he explained he was searching for my title to confirm that my sister and I lived at the same address so that she could get the loyalty customer cash. This appalled me, as this is my personal property, and he gave me no warning that he was going to do this when I handed him my keys. When I handed him my keys it was to get my car washed not to have a Mazda employee dig through my personal property without permission. Eventually my sister was ready to sign her deal and pay for the car. During this process of trying to sell her additional warranties was she ever asked to pay for the car. In fact, after hands were shook and keys were handed to her, it was only our father that asked if she had actually paid for the car. We then had to go back to a Mazda employee and ask if they wanted payment for the car! She paid for the car and thankfully, we finally drove off. Me, without a car wash that I had waited over 5 hours for. Also, waters were continually offered over this 5 hour period, and no water was ever provided. In fact, at the end they had said they ran out of water. There was a watering fountain, and I imagine glasses or paper cups somewhere. But alas, no water. A few days later, my sister was being contacted frequently to have me confirm that my address on my title had been changed to my current address (I recently moved). This was beginning to become less and less worth it for the $500 loyalty cash. They told her they could not process the title until they could confirm this information (even though they already cashed her check). I can tell you, what they made us go through made us no longer loyal customers. My sister was then told she had to come back into Walker’s Renton Mazda to verify that her address was the same as mine. Why not ask for all of this at the dealership at the time of purchase? An unanswered question from Mazda. She promptly made the trip all the way back to Walker’s Renton Mazda to prove her residence and sign new paperwork and just get this over with. She arrived and realized that the address on the new contract was not even the correct one (the one they had been verifying for the past week!), and they had to draft up new paperwork. In addition to this error, my sister noticed that the price on the new contract was different than what she paid the day she purchased the car. It was a $35 difference. She mentions this to a Mazda employee and they thanked her for pointing that out and asked her to pay an additional $35 and told her if she hadn’t seen this she would have had to come in another time to make the payment. Customer service fail. Why is this the buyer's fault? This is the obligation of the dealership to make sure your numbers match. This should have been offered to be paid for by the dealership for their own mistake. In the beginning, my sister was looking forward to owning a Mazda and using Walker’s Renton to purchase. However, due to the lack of good customer service and no follow-through on deals and discounts offered it has left her feeling disrespected and disappointed. It is now, what we hope to be over. No longer do we plan to nor ever want to buy a car with Walker’s Renton Mazda and we hope you take this as a warning to go to the other nearby Mazda dealerships, where I would be surprised if you got worse customer service. More

Great Experience with T.K. We were on the fence about buying used vs new before we ever met Terry at Walker's. He was diligent in explaining the pros and cons but was not pushy We were on the fence about buying used vs new before we ever met Terry at Walker's. He was diligent in explaining the pros and cons but was not pushy at all. I actually dreaded the car buying lot experience. I feel Terry made my fears go away almost immediately by his laid-back yet informative approach. I would recommend going to Walker's to work with him. We are thrilled with our 2014 Mazda 6 and the experience was better than we thought it would be. I don't say this loosely for many things, but I would not hesitate going to see him with any questions you may have. More

Doug Truong ***** I was transferred out of the area unexpectedly and needed to get in to an all wheel drive. Was fortunate enough to work with Doug who quickly became m I was transferred out of the area unexpectedly and needed to get in to an all wheel drive. Was fortunate enough to work with Doug who quickly became my "car guy" He followed up, even coming by my home when I was recovering from surgery. Doug did everything he could with a lot of variables and I ended up buying 2 vehicles from him. Great guy, great experience Shout out to Chris the finance guy who went above and beyond. Would travel back to Washington from Nevada to deal with these guys again. Good stuff. More

Great Experience Doug was my sales contact at the dealership and he was prepared and made my visit to the dealership great. I purchased 2 Mazda 3s for my business. The Doug was my sales contact at the dealership and he was prepared and made my visit to the dealership great. I purchased 2 Mazda 3s for my business. The cars are great and I would recommend this business. More

Wonderful experience from the start! I researched the car I wanted for months and finally decided to get a Mazda CX-5. After I found some options online, I started calling dealerships to I researched the car I wanted for months and finally decided to get a Mazda CX-5. After I found some options online, I started calling dealerships to check availability. All the ones I called either tried to upsell a different more expensive car or told me they were in the middle of selling the one I wanted and would get back to me. Our final call was to Walker's Renton Mazda and we spoke with Luther. He really stood out because he was polite, professional, and simply told us we could come in the next morning to check out the one I wanted. When we got there, he already had it ready for a test drive. He was very knowledgeable about the vehicle and helpful in answering questions. It wasn't just the typical sales pitch- he seemed to genuinely care that I was making the right decision. Not only am I really happy with my car, I am happy with whom I bought it from which is an added bonus! The whole experience was smooth and straightforward with Luther and the rest of the staff we worked with. Needless to say, I definitely recommend! More

Amazing I found that Terry worked relentlessly to make our visit as hassle-free and inexpensive as possible. I have no complaints, overall perfect service. I I found that Terry worked relentlessly to make our visit as hassle-free and inexpensive as possible. I have no complaints, overall perfect service. I would recommend him to anyone. More

Good deal We went to the Walker's Renton Mazda dealer for CX-3 Sport car, but after performed a test drive on CX-3 GT available at the lot, we liked the CX-3 GT We went to the Walker's Renton Mazda dealer for CX-3 Sport car, but after performed a test drive on CX-3 GT available at the lot, we liked the CX-3 GT instead. Doug Truong and the team were helpful in our purchase of noted vehicle. We'll be even more liked the vehicle if its windows tinted as same as the test vehicle. The feature that we missed when we took the care. More

Not liking the car Please take my picture off the wall I don't want it there. Not really happy of what my sister and I was told about the car and getting a diff car Please take my picture off the wall I don't want it there. Not really happy of what my sister and I was told about the car and getting a diff car More

SIX STARS!!! If there was a six star rating, this is the place I would give it to because they go so above and beyond!!! I would 110% recommend this car dealership If there was a six star rating, this is the place I would give it to because they go so above and beyond!!! I would 110% recommend this car dealership to anyone looking to buy a car. If it's for yourself or even a first car for your child, this is the place to go. I spent months looking for a car, and as a first time buyer it can be a little intimidating. I went to several different dealerships and none of them even came close to the kind of service that Walkers Renton Mazda provided. They allowed me the time to look at all the cars and test drive anything that I wanted to without any pressure of a sale. The salesman, Chris Kosoff, and his Sales Manager, Amir Abasaliyev, worked hard to make sure I got the car I wanted at the price I could afford. Both of them were upfront about everything and made sure that I was well informed about what I was signing for. Overall great guys down to the core. Through and through this company is so amazing for how well they treated me and how much hard work they put in to get me into my dream car. I have to say that I've never experienced people who are so dedicated to customers and their happiness. Walkers Renton Mazda is the place to go to whether it's your first time or hundredth time purchasing a car. Two thumbs up!!!! More

Hassle free easy experience! I was looking to get a pre-owned car but wasn't exactly sure what to get. First and last stop was at Mazda of Renton! My dad and I sat down with Terry I was looking to get a pre-owned car but wasn't exactly sure what to get. First and last stop was at Mazda of Renton! My dad and I sat down with Terry and explained all our wants: less than 25k miles, leather seats, rear backup camera, 4 doors, heated seats, compact car, navigation... plus we didn't want to spend more than $25,000. We didn't do any initial research so we were just listing out everything we wanted. Terry patiently listened and brought out one car and I knew right away it was the perfect match! He even got us a killer deal!! I couldn't be happier with my experience. Thank you Terry and everyone at Mazda of Renton for my hassle-free and easy experience! More