W.I. Simonson Mercedes-Benz

Part 1 of W.I. Simonson because of the length of this post: Hi Folks, for those of you who plan on taking your belove mercedes to W.I. Simonson for service, please think twice or three times if you ha post: Hi Folks, for those of you who plan on taking your belove mercedes to W.I. Simonson for service, please think twice or three times if you have to or maybe this will certainly change your mind with my case. On monday April 30th, I had an appointment for my (1st maintenance) on my new S550. Later the next day, I was called in to pick up my vehicle about 3pm (note: the service guy did not mention any "problems done" to my vehicle yet on their behalf). Item 1: When I drove in the lot, my service guy already saw me pulling into the lot which I took noticed when he looked straight at me. Once I got into the service desk, he acted as I was not present until I spoke his name. Why? i dont know. (note: He still did not tell me about what had happend to my car) Item 2: After waiting for 30 mins for them to do the paper work. He then asked me to see the cashier and that my car was ready and go see him after I pay the cashier. After paying the cashier, I walked to the service guy and he looked at me and "smiled"? I'm thinking, great, my car is done and washed as I requested it of course. As we were walking towards my car, I was looking through my receipt again on the list of service that they did. At the same time, the service guy said, those were the services performed and I said okay, good. And then it came......he said, one other problem. Ready for this... "Your car was damage" Just imagine an "Angry Face and your heart just starts to pound faster and faster". "Your tire was slashed, blown out, and a dent on the rim". I said WHAT!!!! How careless can you be, claiming that you work for a quality "Mercedes Benz" Dealership Note: No APOLOGY was said to me at ALL!!!! and he made it seem like it was not his fault. And it gets worst from there.... He did say, they would "restore it", any how, I immediately tried to look for the service manager but the service "beat me to it" so I waited for like 2 mins then I went in after he said whatever he said to his manager. More

I left a rating here before and NOW I found that I dont see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , W.I. Simonson ) are now making sure that Mercedes owners like myself are charged at least 4.5 hours of labor per service order. Meaning that EVERY time your car crosses the service drive the advisors are MADE to sell you these labor hours to make a certain "bounus"! Even if you car is under warranty they still must try to "SELL" customers stuff that they may not really need! They also have a SLIDING SCALE of labor. ...get this THE MORE HOURS OF LABOR YOU'RE SOLD THE MORE THE PRICE PER HOUR IS !!!!???? just be alert to this and check other places to take your car the Corprate company is forcing the on the workers and they also make more money when you buy it so check places like A.E. German and other "Independant" shops where you will get your dollars worth. "Old W I Simonson ain't what she used to be!" More

I had a very positive service experience though the service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everyth service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everything that needed fixing under warranty was done without any hassle and the workmanship was top notch. The sales side of this dealership, i think, is superb. Have to say though, that while I was waiting for a valet to drive my car out so i could pick it up, I watched another valet drive someone's MB into a curb where it scratched up the side and he didn't say a thing to the owners until AFTER they spotted the damage which is shady to say the least. But as dealerships go these guys have been great for me so far . Honestly the service was better than expected. More

1) Took one week to diagnosis a problem and another 2 days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff out. 4) Extremely poor care of customer's car. More

They were very courteous throughout the sales process. I was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the se was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the service department was thorough and pleasant. I knew what was being done and they even took care of some things that I was unaware of when I took the car in - like replacing the enging mounts. I would return to them the next time I'm looking for a Mercedes, but they won't be the only place I'll visit. More