Volvo Cars Winston Salem
Winston-Salem, NC
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Outstanding Customer Service This is the second Volvo that I have purchased from Volvo of the Triad. I traded my 2015 Volvo XC60 for recently for a 2016 XC60 because the offer tha This is the second Volvo that I have purchased from Volvo of the Triad. I traded my 2015 Volvo XC60 for recently for a 2016 XC60 because the offer that Volvo provided was too good to pass up. This will be the fourth Volvo that I have owned; the other two were purchased when I lived in the Washington, DC metropolitan area. The service that I received from William Robertson and Salem Kirby at this dealership was outstanding. I truly love the 2016 Volvo because it has some features that were not on the 2015 model. You will not regret buying from Volvo of the Triad! More
Best car buying experience I've ever had!!! From the moment we drove into the parking lot, to the test drive and delivery of our new XC90, William and everyone at the dealership were great! Ver From the moment we drove into the parking lot, to the test drive and delivery of our new XC90, William and everyone at the dealership were great! Very professional, knowledgeable, thorough and all out over the top, wonderful customer service. I've purchased a lot of vehicles at many dealerships over the years...this being my first Volvo and I'm a Volvo owner for life!! You are doing yourself a disservice if you don't give Volvo of the Triad a chance. More
Great experience Everyone was really helpful and went out of their way to answer all of my questions and explain the features to me. I had never thought of owning a V Everyone was really helpful and went out of their way to answer all of my questions and explain the features to me. I had never thought of owning a Volvo, but the sales staff did a excellent job in explaining the safety features, and amenities to me. Mac was exceptionally helpful and knowledgeable. .. Thank you More
Great customer service I have been a customer for over four years. Volvo of the Triad provides excellent customer service. They have made servicing or repairing my vehicle I have been a customer for over four years. Volvo of the Triad provides excellent customer service. They have made servicing or repairing my vehicle simple. More
The worst experience of my lifetime!!!!!! This has been the worst experience I have ever had. Dishonest and deceptive. Advertised and priced the vehicle with DVD players. Once I arri This has been the worst experience I have ever had. Dishonest and deceptive. Advertised and priced the vehicle with DVD players. Once I arrived, was told the vehicle had never had DVD players....I have the pictures to prove otherwise. I negotiated a price and purchased the xc 70. Got the vehicle home and found many, many options on the vehicle did not work properly. Called the dealership and was promised the repairs would be made. (New DVD players were installed and an apology was extended ) Three weeks after I was told the car would be picked up, I was told I had slipped through the cracks and my Volvo would be picked up and returned within 4 business days. Two weeks later, my car was returned NOT FIXED!!!! The car has just been returned to me after the 3rd trip back to the dealership. Guess what? NOT FIXED!!!!!!! And the owner of the dealership "promised" it would be repaired and I had his word for it. I made this purchase the week before Christmas and they have had my car more weeks than I have! BUY at your own risk! Many may say they have had a good experience, but I can tell you this has been a nightmare!!! Free valet service is not worth this nightmare! UPDATE: Because of many issues and problems with the 2009 XC70 purchased from Volvo of the Triad, I decided the best option for me was to trade the car. I went to a different dealership and after an appraisal was done on the car and the carafe reviewed, it was determined the car had been wrecked! Ameer told me the scratch on the front bumper had come from the driver allowing the vehicle to roll forward in the drive thru of a McDonalds and the car had never been wrecked. I was told the driver's side window would not work properly because tinting it had warped it! That was a lie. The lies go on and on. I had to take a huge loss in order to unload the car. I willingly lost thousands of dollars to be rid of this nightmare. Kudos to those who have had a good experience.....but my advice is steer clear of Volvo of the Triad. More
Excellent experience as usual! I recently used the valet service to have my car picked up for the 10,000 mile maintenance. I love using the valet service because I live an hour away I recently used the valet service to have my car picked up for the 10,000 mile maintenance. I love using the valet service because I live an hour away from the dealership. Both drivers were friendly and professional, and the service was excellent. I especially enjoyed talking to Dayle about what's new and on the horizon for Volvo! I highly recommend Volvo of the Triad for sales and service. More
Exceptional car buying experience!!! My husband and I had an excellent experience with the purchase of our new Volvo. Our Sales Rep, Josh York, strived to go above and beyond in order fo My husband and I had an excellent experience with the purchase of our new Volvo. Our Sales Rep, Josh York, strived to go above and beyond in order for us to drive home a new car, and he did an outstanding job at that. The Sales Manager and Finance Officer did an outstanding job as well in order to get us in a new Volvo. I have past experience with Volvo of the Triad, and I have never been disappointed with their customer service. I feel they do what it takes at making sure their customer's have the best experience. This means a lot in todays time, were exceptional customer service is few, far, and in between. My husband and I left Volvo of the Triad very satisfied. The one thing that I noticed as soon as I walked inside their building was a very welcoming feeling, in which I have felt this way before in my past experience with them. I have already told 4 people about my car buying experience with Volvo of the Triad and how satisfied I was. I will defiantly be back in the future to purchase my next Volvo from Volvo of the Triad. Hats off and great job to Josh, the Sales Manager, and Finance Officer!!! More
Purchase experience I've been leasing and buying cars for 30 + yrs. and have never had an easier more straight forward experience than I had here yesterday. They really m I've been leasing and buying cars for 30 + yrs. and have never had an easier more straight forward experience than I had here yesterday. They really made the process effortless. Salem promptly returned my call, asked me what I was looking for and couldn't live without in the car, and said she would call me back in five minutes, which she did, with an offer that surprised me. She was courteous, professional, sweet, straight, offered me a great deal right out of the gate. I normally pit several dealers against each other, but she made me an offer I couldn't refuse on an S60 Inscription over the phone. She read me right, knew I was serious, knew that I knew the leasing game, and made the right offer to me. No haggling, no hours in the dealership.The whole dealership was a delight to deal with. I drove about 90 miles to do business with them, and would do it again. Thank you to Salem and everyone at Triad! More
Great Experience Traid made buying a car pleasant and easy. Loved the staff and how easy they made it to buy a new car. It took 4 hours to get to this dealership and Traid made buying a car pleasant and easy. Loved the staff and how easy they made it to buy a new car. It took 4 hours to get to this dealership and was worth every mile I will recommend this dealership to everyone. More
#1 Volvo Dealership for a reason! I came in for an oil change and was greeted by Dayle Eason in the waiting area. I mentioned how much I liked the XC90 but had never seen it up close I came in for an oil change and was greeted by Dayle Eason in the waiting area. I mentioned how much I liked the XC90 but had never seen it up close and personal. He was very informative while explaining the different options. He made my experience a real joy! He is a true asset to Volvo of the Triad. I will be back! More