Volvo Cars Santa Monica

Do not buy a car at this dealership, I had the worst customer service and sale experience. The general sales manager, Lambert, is very dishonest . customer service and sale experience. The general sales manager, Lambert, is very dishonest . More

Dont but a car at this place. They are doing under handed illegal acts. They high pressuresd a older man into a lease and I told him to walk out. They said we do things different now. Yes you do. I handed illegal acts. They high pressuresd a older man into a lease and I told him to walk out. They said we do things different now. Yes you do. Its called desperation. And low class to the level of abuse. More

Worst Customer Service EVER! If i could give negative stars I would. We purchased a fully loaded XC 90 and have had othing but problems. We had a leather issue and the deal;ersh If i could give negative stars I would. We purchased a fully loaded XC 90 and have had othing but problems. We had a leather issue and the deal;ership refused to fix it. We had to go to a different dealership and work with Volvo corporate customer care. The car had multiple problems and enbded up being in the shop for a combined 8 months in the first two years. Agaiin, it took Volvo corporate customer care and a legal threat to get a lemon law buy back. Then we were owed several thousand dollars from the dealership. They said they took catre of it and it took 8 months of hounding and further Volvo corporate involvement to get a check from the dealership. Then when it was for the wrong amount, I was told to go to corporate volvo, the dealership did what they were told to do. There could not be a worse experiewnce for a luxury vehicle. These people will not stand behind their product and will do everything in their power to save themselves a dime. Their are way to many dealers to risk this type of treatment. Do NOT buy a car here!!!! More

DISHONEST Dealership! Don't BUY A CAR HERE! DO NOT BUY A CAR HERE! We bought a 2016 XC90 from this place, not realizing how terrible the dealership would be! The vehicle constantly had issues, DO NOT BUY A CAR HERE! We bought a 2016 XC90 from this place, not realizing how terrible the dealership would be! The vehicle constantly had issues, one mechanical problem after another that Volvo could NEVER fix! Not once did they ever reach out and offer to make it right! It became so bad, that we had no choice but to use the Lemon Law. Now the dealership refuses to pay the refund on our Gap Coverage Insurance and Volvo Increased Protection Plan, despite documentation that it is owed to us! Volvo corporate keeps passing the blame game, not standing by what was promised and defending shoddy dealerships like this one. Terrible business, horrible service and completely unethical! Don't ever buy a Volvo. And don't ever buy a car from Volvo Santa Monica! More

Service My daughter went to this dealership and they gave run around and the wrong information regarding battery, this is not the first time it has happened. My daughter went to this dealership and they gave run around and the wrong information regarding battery, this is not the first time it has happened. They will not take care of until you get angry. Worst service department ever. More

Always a great experience Just leased an XC90. The man who helped me, Christopher White, is by far the most professional, most helpful, least pushy sales professional I've eve Just leased an XC90. The man who helped me, Christopher White, is by far the most professional, most helpful, least pushy sales professional I've ever dealt with while buying or leasing an automobile. I recommend using him, and, more generally, I recommend Volvo Cars of Santa Monica. I've been to other Volvo dealerships and Santa Monica is the best one out there for people living in Los Angeles. I've leased three cars from them and have always had a great experience. More

Great Experience! I found this car that I wanted to look at online and happened to be in the area for work. When I arrived they had the car ready for me to test drive I found this car that I wanted to look at online and happened to be in the area for work. When I arrived they had the car ready for me to test drive out front, which I appreciated because I didn’t have a lot of time. Staff was knowledgeable and very friendly. At no time, did I feel like I was being pressured into anything. I’d like to specially thank Senior Sales Manager Armin Buholzer for outstanding service. I had a few questions about the car after I purchased in the weeks to follow and he got back to me with solid answers. In fact, the whole staff was very good about getting back to me with answers to my questions. These were not easy questions either. Many of them were questions that required research. I got every question answered to a satisfactory conclusion. I’ve bought a lot of cars and I’ve never had a dealership take so much time to make sure I was a satisfied customer after I had bought! I will definitely recommend this place and I will look to this place in the future if in need of a vehicle. More

The Way It Should BE My wife and I had an all around great experience leasing a car from Cornel Dunning at Volvo. On my first visit, he spent hours with me learning about My wife and I had an all around great experience leasing a car from Cornel Dunning at Volvo. On my first visit, he spent hours with me learning about what I needed, talking about my options...the pros and cons based on what I wanted. He spent a lot of time taking me through the features and answering my questions about safety options, which was important to me having a young child. He also has fantastic route for a test drive that takes you through freeways to city streets to neighborhoods, so you experience the car in all L.A. environments. I went to a few dealerships that weekend, and Cornel was the only person who didn't email and text me every few days, which I felt was unnecessary because I wasn't going to forget who I visited. You should definitely ask for him when you visit the dealership. More

MIchael was great! Leased a 2017 Volvo XC-90, got me a fair deal with zero hassle. It was a good experience, they gave me great options and I left happy. They even del Leased a 2017 Volvo XC-90, got me a fair deal with zero hassle. It was a good experience, they gave me great options and I left happy. They even delivered the car to me at my house and drove away my trade-in. More

Great experience! Cornel - you made the car buying experience one of the nicest experiences ever. You we attentive and accommodating and you even managed to hit the mag Cornel - you made the car buying experience one of the nicest experiences ever. You we attentive and accommodating and you even managed to hit the magic number with ease and style. I came from Norcal to buy from you, after several less than impressive experiences with various dealerships (not all Volvo) up here. You were kind enough to deliver the car to me at my conference location! I am now bummed that i will be too far away to bring the car to you guys for service! Thank you! More