Volvo Cars Monterey

I was planning to buy the same brand of car I had owned for the past 15 years. I went to that dealership and test drove some models. It was a shock to see how the brand had changed and morphed into somethi for the past 15 years. I went to that dealership and test drove some models. It was a shock to see how the brand had changed and morphed into something supersized, more “space-age”, and “masculine”. The Salespeople were friendly, but hurried. So I decided to check out Volvo. The entire experience was like night and day. The Salesperson was warm, friendly, and obviously knew her stuff. The Volvo XC40 caught my eye. It reminded me of a Saab I owned many years ago. It has the “convenience” features like a dash screen without taking over the whole dashboard. The controls are still intuitively placed versus hidden amongst a dozen others. The leather seats, cargo size, and overall aesthetic was such a relief to find compared to the space-mobile’s that are out there now. It felt lighter to drive than the other compact SUV I had tried with better maneuverability. Also, it is a “mild hybrid” (not a plug-in) which helps on gas mileage. The entire experience at Monterey Volvo was the best car buying experience I’ve had. The finance agent was even pleasant, funny, and personable. I would highly recommend Monterey Volvo. More

Scott Griffith is terrific. He is thoughtful, proactive, helpful and courteous. He is the best car service person I have ever worked with. He is thoughtful, proactive, helpful and courteous. He is the best car service person I have ever worked with. More

The service department was welcoming , gracious, and very efficient. Laura helped us and she made our first visit to the dealership very pleasant. Other personnel were also really helpful. The courtesy rides efficient. Laura helped us and she made our first visit to the dealership very pleasant. Other personnel were also really helpful. The courtesy rides provided to and from he dealership were greatly a0preciated. More

Jade and Anbaid were so friendly and helpful. They made the process easy and fun. Not to mention I LOVE my new Volvo. I would highly recommend going to this dealership. They made the process easy and fun. Not to mention I LOVE my new Volvo. I would highly recommend going to this dealership. More

I believe in leaving fair and honest reviews, both positive and negative when warranted. Unfortunately, this experience falls into the latter category. I purchased a used 2024 Volvo S60. After I ha positive and negative when warranted. Unfortunately, this experience falls into the latter category. I purchased a used 2024 Volvo S60. After I had already signed the purchase paperwork, I discovered that the vehicle's actual odometer reading was 1,346 miles higher than the mileage represented during the sale. I immediately brought the discrepancy to the dealership's attention and attempted to resolve it directly with the general manager. I requested a reasonable adjustment, but after my final email, I never received a response. I mainly worked with the financial representative to get my paperwork situated after no response from the GM Joey Goulart. The dealership later had me sign revised paperwork reflecting the correct odometer reading. Although the finance department ensured the corrected paperwork was prepared and delivered to me for signature, there was still a delay in submitting the documents to my lender, leaving me uncertain about the status of my financing and ultimately requiring me to seek assistance from Victory Automotive Group whis is their corporate office. I was also unable to activate the Volvo Cars app because the vehicle had not yet been released from the previous owner's account. The dealership was unable to resolve the issue, and I had to contact Volvo Customer Care directly for assistance. The inspection report had things checked off as completed that were not completed or applicable to this vehicle, it's unknown if a true inspection even occurred. Overall, I was disappointed by the lack of communication, accountability, and attention to detail throughout the purchase process. What should have been an exciting experience became unnecessarily stressful. I hope the dealership improves its communication, customer service, and follow-through so future buyers do not experience similar issues. More

Everyone was extremely friendly and very helpful. They assisted me quickly. It was a very easy process. They assisted me quickly. It was a very easy process. More

Scott is helpful, professional and positive. He has great communication skills, knowledgeable and it was a pleasure speaking with him. Thank you, Scott! He has great communication skills, knowledgeable and it was a pleasure speaking with him. Thank you, Scott! More

It was the service department. The woman was great but the two guys were not attending to customers which was a weird dynamic. Also the bathroom doesn't lock and the toilet doesn't The woman was great but the two guys were not attending to customers which was a weird dynamic. Also the bathroom doesn't lock and the toilet doesn't have a chain. More

A woman helped me make the appt over the phone & she was very kind & helpful. Abel helped us in the office & he was very kind, informative, kept in contact, asked before proceeding on further problems that very kind & helpful. Abel helped us in the office & he was very kind, informative, kept in contact, asked before proceeding on further problems that are needed. He really went above and beyond with helping us & answering our questions. He even called a Lyft for us so we had a ride back home & offered to have Lyft pick us up once the car was done! Plus our car was repaired a lot faster than we were expecting, they’re very thorough with their work. More

Great service, and friendly explanation of services required. I would recommend any friend or family to visit Abel and Volvo Monterey required. I would recommend any friend or family to visit Abel and Volvo Monterey More