Volvo Cars Annapolis - Service Center

Work was performed in a timely manner to the required standard I will continue to use and or recommend the dealership to others in the future standard I will continue to use and or recommend the dealership to others in the future More

Excellent service with my car and loaner car for the day. Service was extremely fully as well as the cost all prior to picking up the vehicle Service was extremely fully as well as the cost all prior to picking up the vehicle More

Always accommodating, comfortable waiting area, pleasant staff, service amazing, job done well! Thank you Annapolis Volvo! This is why we always come back when we need a new car! staff, service amazing, job done well! Thank you Annapolis Volvo! This is why we always come back when we need a new car! More

Great service. Sone right the first time. Very accomadting. Careful with cleanliness in the time of covid. Friendly staff all around! Thanks for another great job! accomadting. Careful with cleanliness in the time of covid. Friendly staff all around! Thanks for another great job! More

Update 12/04/2020: I received an email from DealerRater stating that Volvo Cars Annapolis responded to my review and if I didn't respond back, my review would not be posted. I responded immediately but yet stating that Volvo Cars Annapolis responded to my review and if I didn't respond back, my review would not be posted. I responded immediately but yet have not received what was agreed to. I've been bringing my 2015 V60 to Annapolis Volvo for the last four years. Admittedly, I've never felt welcomed at this dealership but it the most convenient. I also feel their charges are very high. However, during my last visit this week I really felt they overcharged me. I was getting a 80K service that I scheduled online. The charge of $649 was listed on the website when I scheduled the service. When I brought my car into the shop the service rep told me it was going to cost $799. I told her that wasn't what was listed on the website. She was adamant that it was $799. I asked her if I could apply an expired 10% service coupon and she vibrantly said "yes, we can still use it". While waiting, I went through the steps of scheduling service and saw where it stated that the service was $649. She took a photo of what I showed her and said she needed to show it to her manager. When the work was complete and bill shared, they did honor the $649, as stated on their website, HOWEVER, they no longer honored the coupon because the manager said "they already discounted $150 and couldn't apply the 10% discount...and it was expired". Now all of the sudden they're offering me a "discount of $150" when their website stated that was the price. I didn't make it up. Also, now the coupon is no longer valid. I looked on their website a few days later and now the 80K service is $749...$50 less than their originally quoted. More

Always professional! I appreciate the honesty and the swiftness with which Volvo of Annapolis does their job. It's always easy and a pleasure to work with you all! swiftness with which Volvo of Annapolis does their job. It's always easy and a pleasure to work with you all! More

Overall great service, but we are concerned now since this is the second issue with a relatively new car (Dec2020). Also, while I know COVID may be the reason, but there was no loaner car or ride serv this is the second issue with a relatively new car (Dec2020). Also, while I know COVID may be the reason, but there was no loaner car or ride service available or offered, which was very problematic for us needing to get to a medical appointment, and then needing a ride to get to the dealer after the vehicle problem was resolved. More

All processes were quick and simple. Every department I dealt with was friendly, helpful, and exceeded expectations. Even through I purchased the car at another dealer, Mason in the sales department was st dealt with was friendly, helpful, and exceeded expectations. Even through I purchased the car at another dealer, Mason in the sales department was still willing to help me understand the controls and features of the car. Will be my Volvo home moving forward. More

Luis did a nice job advising on options for the vehicle Luis did a nice job advising on options for the vehicle and recommending the most cost effective course of action to get them resolved. He also p Luis did a nice job advising on options for the vehicle and recommending the most cost effective course of action to get them resolved. He also provided a loaner car for the day which was a nice touch. More

I was very pleased with my service experience. Luis, my service consultant was very courteous, informative and helpful. I purchased my vehicle based on experiences. service consultant was very courteous, informative and helpful. I purchased my vehicle based on experiences. More