Volkswagen of Downtown Chicago - Service Center

First time servicing my car I bought six months ago, they were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Wi were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Will be back if any problems arise down the road! Thank you Luis! More

Adam has always been my go to, if you're looking for a service advisor who will get right to the point and have your car in and out in tip top shape, go to him! service advisor who will get right to the point and have your car in and out in tip top shape, go to him! More

Nice and easy. Very polite. Didn't push unnecessary work which we consider it a plus. It didn't take longer than usual. Solid work. which we consider it a plus. It didn't take longer than usual. Solid work. More

Having to bring car back in for something that should have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this bec have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this because one of my tires had a slow leak and I ask Miguel to have it checked and it was not and the tire was in the same place it was before. More

Luis was nice and friendly.Checked the car in fast.He Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. More

My work was completed quickly and I was kept in-the-loop throughout. Adam was great to work with and I am glad to have had such a seamless experience in getting my car serviced. throughout. Adam was great to work with and I am glad to have had such a seamless experience in getting my car serviced. More

always explains problems in detail when encountered. Offered discounts that were available that I was unaware of. I have always received competent and friendly service when coming for repairs or maint Offered discounts that were available that I was unaware of. I have always received competent and friendly service when coming for repairs or maintenance. More

Great experience, they got me in quickly, fixed the problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! More

Adam is very knowledgeable and very helpful. He keeps you updated the all service that being done and gives good estimated time all the service will be done. updated the all service that being done and gives good estimated time all the service will be done. More

Awesome place, awesome people. I would definitely recommend this place. Louis is so professional. Car runs like a new now. I couldn’t be happier recommend this place. Louis is so professional. Car runs like a new now. I couldn’t be happier More