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Volkswagen Ann Arbor

Ann Arbor, MI

Overview
Employees
Reviews
Vehicles
3.9
19 Reviews
Welcome to Volkswagen Ann Arbor, serving Livonia Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from Livonia, Farmington Hills, Brighton, Saline, or Plymouth, we’re here to make you feel right at home. It all starts with giving you an unbeatable experience right here at our Ann Arbor Volkswagen dealership. We’ve got a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs.
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2565 S State St

Ann Arbor, MI

48104

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Showing 19 reviews

September 17, 2026

Steve is the best around! Make sure you hold onto him! Steve is the man!!!! More

by NHIEGERT
Recommend Dealer
Yes
Employees Worked With
Steve
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Sep 17, 2026 -

Volkswagen Ann Arbor responded

Knowing you had an outstanding experience with our service team means a lot to us. Our team is pleased we could take great care of your Volkswagen Atlas. Nichola Benuska nicholas.benuska@drivea2.com

September 15, 2026

Good communication, relatively quick service, provided the extra info I wanted I do not know More

by GEORGIE.KIRSTEN
Recommend Dealer
Yes
Employees Worked With
Connor
Print
Sep 16, 2026 -

Volkswagen Ann Arbor responded

Knowing that our communication was clear and the service moved swiftly means a lot to our service team. We’re glad we could provide the additional information you wanted during the service on your Volkswagen Atlas. We appreciate your five-star rating and look forward to helping you again. Nichola Benuska nicholas.benuska@drivea2.com

September 13, 2026

I feel the dealership does an excellent job! I always feel that I'vre been treated fairly. More

by GPFENT
Recommend Dealer
Yes
Employees Worked With
Connor
Print
Sep 14, 2026 -

Volkswagen Ann Arbor responded

We’re glad you feel treated fairly and that our service lived up to your expectations. Your praise of the work on your Passat means a lot to our service team. Nichola Benuska nicholas.benuska@drivea2.com

September 04, 2026

I don't recommend for tires. Dropped car off on Monday morning, did not get back until Wednesday. Seems like a long time for tires to be put on. Asked to have it bt Tuesday no More

by gigo116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Print
Sep 26, 2026 -

Volkswagen Ann Arbor responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Richard Frzesiak richard.grzesiak@drivea2.com

August 30, 2026

I've already sent you that information! I texted you a lengthy summary earlier in the same text More

by terri18
Recommend Dealer
No
Employees Worked With
I don't know who the tech was ! The underwriter was Steve Ball
Print
Sep 05, 2026 -

Volkswagen Ann Arbor responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Nichola Benuska nicholas.benuska@drivea2.com

August 30, 2026

Great service, upfront and able to explain what's going on with the vehicle, and overall just friendly and welcoming staff More

by AJNITSCHE2002
Recommend Dealer
Yes
Employees Worked With
Steve Ball
Print
Aug 30, 2026 -

Volkswagen Ann Arbor responded

Knowing that our team kept you informed and made you feel welcome means a lot to us. Thank you for your five-star rating and for trusting us with the service on your Volkswagen Taos.

August 24, 2026

Was in for a regular maintenance which should have taken an hour at most. I ended up being there for almost 4. They were going through changes to their system and things were hectic. More

by Jennamattis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashton
Print
Aug 28, 2026 -

Volkswagen Ann Arbor responded

Thank you for your review, Jenna. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 22, 2026

Professional and friendly personnel, quick service, overall a very good experience. I Would come again. More

by thomas.mergler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember my grandkids names…….😂
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Aug 22, 2026 -

Volkswagen Ann Arbor responded

Knowing that you found our team professional, friendly, and efficient means a lot to us. We look forward to caring for your Volkswagen Tiguan at its next visit.

August 06, 2026

We have had usually very prompt service and the staff has been very good and courteous. We usually wait for our vehicle being serviced and the waiting room is comfortable. More

by CAROLESMI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty, Steve and another I didn't get his name in service
Print
Aug 08, 2026 -

Volkswagen Ann Arbor responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Volkswagen Ann Arbor.

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