Victory Toyota of Brook Park - Service Center

Great sales and service at Metro Fast, courteous and very good service. Like free oil changes for first 25,000 miles. nice efficient salesman when I purchased the car who gave me Fast, courteous and very good service. Like free oil changes for first 25,000 miles. nice efficient salesman when I purchased the car who gave me a good price. More

Great service Have been a customer of Metro for many years . Metro continues to sell great products and provides excellent service. Everyone wants to help you and t Have been a customer of Metro for many years . Metro continues to sell great products and provides excellent service. Everyone wants to help you and their facilities are great if you wait for your service to be completed. They have maintain all my vehicles which provides me trouble free transportation. More

very positive,excellent and speedy service Sarah checked me in. She came right over to me as soon as I pulled in and directed me to her station. . She was super informative and answered all my Sarah checked me in. She came right over to me as soon as I pulled in and directed me to her station. . She was super informative and answered all my questions. I always feel a little uneasy in "car places", but Sarah made me feel comfortable . More

Excellent Ramona was very helpful did not rush me thru my visit to metro explained all the bells and whistles associated with my 2017 Prius purchase this is my Ramona was very helpful did not rush me thru my visit to metro explained all the bells and whistles associated with my 2017 Prius purchase this is my 2nd Toyota and very satisfied overall with my car ,service More

Excellent service. Maggie was very courteous and professional. Went into dealership for oil change. Tech found slight gasket leak near belt tensioner chain area. Had Maggie was very courteous and professional. Went into dealership for oil change. Tech found slight gasket leak near belt tensioner chain area. Had replaced. Quick service and vehicle washed. More

Quuck, pleasant waiting room. In the past when I took a car to a gas station for an oil change, they always found something that needed to be fixed immediately. I feel that if Metr In the past when I took a car to a gas station for an oil change, they always found something that needed to be fixed immediately. I feel that if Metro Toyota said something needed attention, they were not trying to scare me. More

Every customer is important Your staff is always pleasant and helpful. Once, when I was concerned about the car pulling to one side, the Service Manager himself took the time to Your staff is always pleasant and helpful. Once, when I was concerned about the car pulling to one side, the Service Manager himself took the time to test drive my car and take care of the problem. It is impressive that your management staff stays involved and on top of things. More

5,000 mile car service The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care of me. This is the second time I've been there for similar service and I have nothing but good things to say about their service! More

Incomplete careless car service My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I need My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I needed a new battery. They asked how far I was going, and when they I told them that after picking up my friend, I planned go directly to Toyota for a new battery, they gave me enough of a charge to get me going, but told me not to turn the car off until I got to you. I chose to come to you, because not only were you near the airport, I knew Metro very well after having purchased my past two Toyotas from you, and on occasion, also had them serviced by you, despite my living on the east side, in Shaker Heights. Your intake people were very nice and after I paid the bill, we went on our way. Unfortunately, though, when we were most of the way home, the car began "bucking" and the idling became very rough. We thought about going back, but because we hadn't eaten anything all day, and we had tickets to the Cleveland Orchestra, we realized that it was too late to return to you, eat something, get dressed, and still make it to the concert on time; so this morning, we ended up at Alternative Solutions, where Tom Weeks told us that your technician neglected to perform a step that's necessary in order to reset the car's computer when a battery gets changed. So I told Tom to do whatever was needed, (He cleaned the throttle body, and reset the computer.) and I ended up paying him for the work that you folks were supposed to have done, but didn't; and the car has been running beautifully ever since. Needless to say, while I'm realistic enough to expect to pay for work I contract for, I'm not happy to pay twice for work that I thought had already been done as part of this installation. I cannot help but regard this as carelessness, and therefore, the quality of this work doesn't inspire confidence, nor is it worthy of recommendation by me to friends, family, or acquaintances. More

great We used Metro for 35 yrs love them We have purchased 20+ cars over the years with family we would reccomend and have to everyone We used Metro for 35 yrs love them We have purchased 20+ cars over the years with family we would reccomend and have to everyone More