Victory Toyota of Brook Park - Service Center

Great service from Service staff and Sales staff I brought my 2009 RAV4 in for service on the last recall notice I received, saw the 2018 RAV4 and the rest is history! Sam Ibrahim was very helpful ex I brought my 2009 RAV4 in for service on the last recall notice I received, saw the 2018 RAV4 and the rest is history! Sam Ibrahim was very helpful explaining the new gadgets the 2018 offers and was not pushy. My experience was positive. The reason for my visit was service, but I ended up with a new vehicle...win/win! More

Well done! I brought my car in for routine maintenance and was greeted by both a technician as well as a tire man. They checked the wear on my tread and gave me I brought my car in for routine maintenance and was greeted by both a technician as well as a tire man. They checked the wear on my tread and gave me the complete run down. After performing the scheduled maintenance, Joe Rogers reviewed all that they did to my car and what I need to take care of. The service is great and very well run. More

Tire shopping Great sale on tires and very friendly staff. Worked very efficiently to get my tires replaced and were very pleasant to work with. Would recommend t Great sale on tires and very friendly staff. Worked very efficiently to get my tires replaced and were very pleasant to work with. Would recommend to anyone. More

Unexpected car repair and test driving new cars I had an unexpected car repair. The secretary was able to book an appointment for me right away. While we waited, my 18 year old daughter and I test d I had an unexpected car repair. The secretary was able to book an appointment for me right away. While we waited, my 18 year old daughter and I test drove some cars. We had a nice experience with the salesmen. Per usual, Scott was quite pleasant and explained what went wrong with my car. Thank you. More

Poor visit that turned out well I brought my 2014 Toyota Siena in for its 60,000 mile service. I mentioned that we noticed the passenger mirror vibrating when we drive the car, espe I brought my 2014 Toyota Siena in for its 60,000 mile service. I mentioned that we noticed the passenger mirror vibrating when we drive the car, especially on the freeway. I asked that it be checked out. We purchased the bumper to bumper service contract when we bought the car so I was not worried about it getting fixed. The service person came out and told me the mirror was cracked inside and that it was not covered under warranty. I asked him to check further because no damage had happened to the outside of the mirror and it had to be a defect in the mirror itself. Upon further checking they discoverd that it was in fact covered under my warranty. I feel that the service person should have done a better job of checking out my coverage before telling me I was responsible for a very expensive repair. Had I not insisted he check further I would be $1,000 poorer. More

great customer service, my encounters always, I have had nothing but great customer service since dealing with this Metro location. The team is very warm, engaging, friendly and encouraging. Encou I have had nothing but great customer service since dealing with this Metro location. The team is very warm, engaging, friendly and encouraging. Encouraging that I feel comfortable in being free to expressing my any thoughts, concerns, or questions. Even the guy whom puts the air in my tire is super nice and courteous! Forgive me for not knowing or remembering his name for he is really nice ! More

Polite, efficient, service. I always appreciate being greeted by service personnel and taken to a service coordinator to whom I can explain my concerns and service needs, along w I always appreciate being greeted by service personnel and taken to a service coordinator to whom I can explain my concerns and service needs, along with asking questions. The waiting area provides a comfortable lounge environment with complementary berverages, snacks, television, and magazines-- More

Quick, easy & efficient We've been going to Metro for over 25 years, and have always found their service to be top-notch. I was just in for an oil change, & went out for a w We've been going to Metro for over 25 years, and have always found their service to be top-notch. I was just in for an oil change, & went out for a walk while waiting. Scott called me to report a recommended change of cabin & engine filters, to which I agreed. Car was ready in an hour, clean & ready to go. Waiting room is pleasant, and appreciate the coffee & snacks. More

Oil change The waiting room is very nice. I just finished my 2nd complementary oil change. I bought a used car from Metro Toyota, and the 1st 3 oil changes are The waiting room is very nice. I just finished my 2nd complementary oil change. I bought a used car from Metro Toyota, and the 1st 3 oil changes are complimentary. More

Recall repairs This dealership called me to have my recall issues completed, which was quite a bonus because otherwise I may not have had the worked completed in tim This dealership called me to have my recall issues completed, which was quite a bonus because otherwise I may not have had the worked completed in time to prevent extensive damage to my drive train that was found during the servicing of the vehicle. I would like to thank Mike and the team for getting this problem not only repaired but finding that it was still under warranty and saving me thousands of dollars. As a travel nurse, my 2010 Rav 4 must be more than just dependable and I appreciate the dealership for being concerned enough to keep it in tip top condition for the responsibility. They were fast, friendly and efficient and didn't try to steer me into a newer vehicle. Very Impressive Service! Teri Tetzel More