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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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May 05, 2018

professional, quick and great quality of work and Everyone w superior experience. clean facility, friendly employees, professional work.. will definately come back and recomend to friends and family.. Very pleas More

by BOBMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for the outstanding review! We truly appreciate you taking the time to share your Service Department experience. You're awesome and thanks again! - Your Metro Toyota family

May 04, 2018

Excellent Service, friendly people Needed an oil change. Excellent service with friendly dealer people. Scott handled everything wonderfully! Had some coffee and bakery while I waited More

by sgeorge64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Wow! Such a nice review of our Service Department, thank you! We are happy you were treated so well and were comfortable for your visit! We appreciate your kind words are are thankful for customers like you. - Your Metro Toyota family

May 04, 2018

All went well Everything went as expected. It was done in the length of time Sarah stated. I take their word for what was done as I don't understand car parts More

by MLOWTHER36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Thanks so much for your nice review. We are delighted everything was as expected for your Service visit. We appreciate you!

May 04, 2018

As usual Class act! Always the friendliest and honest service with a smile. Waiting area is always clean. Fresh coffee is always out. Best of the best! More

by dialysis22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jul 07, 2018 -

Victory Toyota of Brook Park responded

WOW!!! What a great review of our Service Department! We are happy to know you are treated so well. We appreciate your kind words and want to thank you for choosing Metro Toyota.

May 03, 2018

Well done. We've been Metro customers for many, many years and the service continues to be excellent. We're especially appreciate being able to switch cars with More

by JudyCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schneider
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thank you, Judy! It is my pleasure to assist you! We hope that your love your new Toyota!!

May 03, 2018

Superior Service! Superior customer service! I have bought or leased 6 cars in the past 8 years, and I highly recommend Metro Toyota. They are the best in every way! More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shillinger
Jun 28, 2018 -

Victory Toyota of Brook Park responded

You are the best in every way!! Thank you for taking the time to write such a gracious review! Thank you for your loyalty!

May 03, 2018

quick service for flat tire (replaced) They were able to take care of me right away after tire had a piece of metal in it. we were also leaving for vacation in SC the next day. They also ch More

by Jknabber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2018 -

Victory Toyota of Brook Park responded

We hope you had an enjoyable and safe vacation! Thanks for the kind review!

May 03, 2018

Edgar is awesome Great dealership. Everyone at Metro Toyota is very friendly. I will recommend to everyone to purchase a new vehicle here. Edgar is a great salesman an More

by MICHELLECRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to write such a gracious review, Michelle! We are happy to hear of your experience with "Super Edgar!"

May 01, 2018

Courteous but ineffective I was told that I will have to live with the loud squeal of my brakes after the car has sat in the rain for a while. I have perhaps owned 30 automobi More

by KENHAR91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the name of the employee whom I saw.
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Dear Valued Customer, Some brake squeal is normal due to the metallic in the brake pad. This is a result of a metallic glaze that builds up between the pad and the rotors. To help reduce the noise you can apply the brake with a few hard applications this can remove glaze at times. Please contact me at your convenience so that we may discuss this further. Jim Wise Service Mananger

May 01, 2018

Fast and friendly service They always have very accommodating appointment times. I love the playroom also which allows me to bring my small child along. I never have a long wai More

by timmairab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jun 22, 2018 -

Victory Toyota of Brook Park responded

We are happy to hear of your experience with our Service Department! Thank you for your kindhearted review!

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