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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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June 04, 2018

Pleasant experience Needed to replace the engine splash guards, work was completed quickly. Was able to schedule an appointment in less than an half an hour, worked out w More

by RAYBODEKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words regarding your Service Department experience. We are happy to hear everything was quick and efficient. Thanks again for choosing Metro Toyota.

June 04, 2018

Routine car maintence process was quick & everyone was nice Every one was nice & professional they were able to answer questions about car we had. & were able to give us an estimate. On future maintence we nee More

by JACKSON-SARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Donnelly
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thanks for your kind words. We are delighted you were satisfied with our Service Department. We look forward to helping you again!

June 04, 2018

Wonderful....A+++ Always professional.....and spot on with the service....very pleased with Toyota in genera....always been a Ford guy but now im sold on the Tocoma tru More

by Tonysal57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for you kind words Tony. We appreciate you taking the time to share your Service Department experience. Welcome to the Toyota Family and we hope you are enjoying your Tacoma!

June 03, 2018

Service Department The service rep was great in explaining the problem as well as the options available. I was confident in the service advice and the repairs that were More

by jek81156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to share your Service Department experience. We are thrilled you are a happy customer!

June 02, 2018

Courteous, efficient service, as always. Excellent as always!! That's why I keep coming back!! My current lease is about up, but plan on leasing again.... EVERYONE is courteous and friendly. More

by jcfcrna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you so much! You are excellent! We look forward to servicing your needs in the future!

Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thanks for the 5 star "excellent" rating! We appreciate you taking the time to share your experience with our Service Department. It's customers like you that keep us going, thank you!

June 01, 2018

Everything done in 1 hour. Went for 15k miles maintenance service. Everybody was friendly and service was completed in one hour. My front license plate is bent and it wasn’t men More

by abigail.rodriguez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Thank you for the feedback, we appreciate you taking the time to share your experience.

June 01, 2018

fast fast no complaints in and out. Always seem to be friendly. Polite and keeps updated if any problems. would reccomend to anyone. Been buying there for 10+ye More

by YOUNGBURG66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jun 25, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words. We appreciate your repeat business and are delighted you are a happy customer! Thanks again for choosing Metro Toyota.

June 01, 2018

Friendly staff, great service I have owned a Toyota Prius from 2008-2017 and bought a new one in 2017. Each car has had every maintenance appointment here! The staff is helpful and More

by alee789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Saponari, Maggie Colan, Stephanie Talbot
Jun 25, 2018 -

Victory Toyota of Brook Park responded

Thanks so much for your amazing review! You're kind words and repeat business are appreciated. Thanks again for being part of the Metro family.

June 01, 2018

Work is done right the first time. I always have my Toyota vehicles serviced here, where I bought my vehicle. I know repairs are done right the first time by trusted technicians. More

by Satisfied customer #13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I thought I worked with Emma. It has been awhile with the other ladies named., Robert Saponari, Maggie Colan, Sarah Byrne
Jun 25, 2018 -

Victory Toyota of Brook Park responded

We are happy to know you are a satisfied customer! We sincerely appreciate you taking the time to share your Metro Toyota experience, thank you!

May 31, 2018

Great Toyota Service Absolutely incredible Toyota Service at Metro Toyota, I recommend this car and dealership to everyone I know Bravo Toyota, Because of the great servic More

by cbaranovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scharbach
Jun 25, 2018 -

Victory Toyota of Brook Park responded

You are awesome! Thank you so much for the amazing review, we appreciate you taking the time to share your experience with us!

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