Victory Toyota of Brook Park - Service Center

Great Service Great service starts when you pull into the service area. You’re greeted by friendly, cheerful staff p, your information is updated and your car is Great service starts when you pull into the service area. You’re greeted by friendly, cheerful staff p, your information is updated and your car is whisked off for service. Since I was there for a regular 5000 mile service check up I was told it would be approximately 40 minutes. I went to the waiting area where I found great coffee! No more than 30 minutes later my car is ready, washed and I was able to drive away knowing that I was ready for the next 5000 miles. Metro Toyota is the best More

Checked my air conditioning and it works great! Just great, fast, complete service, ever time come in. They are fast, and they always call to check if they need to do anything above the initial esyi Just great, fast, complete service, ever time come in. They are fast, and they always call to check if they need to do anything above the initial esyimate. Just super! More

Oil change with three kids in tow I’ve been to several Toyota dealers in the Cleveland area comparing customer service and the overall service experience and I must say that Metro Toyo I’ve been to several Toyota dealers in the Cleveland area comparing customer service and the overall service experience and I must say that Metro Toyota surpassed the others in various aspects. We have three small children that I had to bring along with me for the oil change in our Lexus and this dealership has a very kid friendly environment. They actually have a kids room (some what soundproof) with toys etc to keep kids entertained. We were there a little over an hour but the wait was not stressful, how it could be at other locations at times. They have an area with complimentary coffee and pastries as well. The price for the oil change was also great, full synthetic for $50. Great job to the Toyota team! More

Service I dropped my tundra a day prior to the appointment for the Toyota complementary services the truck as I pulled in had 14044 miles for , tires rotation I dropped my tundra a day prior to the appointment for the Toyota complementary services the truck as I pulled in had 14044 miles for , tires rotation, oil change. When I picked it up it had 14055 miles. But it’s kind of strange that the paper work said 14044 miles in and 14044 miles out. They Dinometer test the truck or someone went for a joy ride. Picking the truck up took too long specially when it should be an in and out. After all that’s the reason I took it the day prior. I’m satisfied with the services and the convenience of how close is to my house. More

Done on time Joe Rogers said the work after the oil change would to be done in two hours and it was. Our family has been buying cars and having them serviced at Joe Rogers said the work after the oil change would to be done in two hours and it was. Our family has been buying cars and having them serviced at Metro for many years. I feel confident that when they tell me something should be done, it should. I love my 2005 Camry and want to keep it as long as I can! More

They are uncoordinated and not friendly Every time that I go there, I feel as though they never have the accurate description and some of the male associates in the service center are downri Every time that I go there, I feel as though they never have the accurate description and some of the male associates in the service center are downright mean. More

They go the extra mile! Had to be in the area near the dealership and needed the 50K service inspection, but didn't have an appointment. They fit me on despite their packed s Had to be in the area near the dealership and needed the 50K service inspection, but didn't have an appointment. They fit me on despite their packed service area and took time to give me important advice. More

Quick service. Nice lounge My 20,000 maintenance appt was completed as stated. 45 mins wait time and lounge was nice with coffee and Danish. 4 stars because said they washed m My 20,000 maintenance appt was completed as stated. 45 mins wait time and lounge was nice with coffee and Danish. 4 stars because said they washed my car but they did not. More

Just an oil change I went to the dealer for an oil change. On the way home I noticed the maintenance light was still on and had to return to have the light reset. I went to the dealer for an oil change. On the way home I noticed the maintenance light was still on and had to return to have the light reset. More

exceptional service with qualified personnel Joe Rogers is a very well qualified individual who made sure I was getting everything done that needed to get done. A side bar - I somehow scratched m Joe Rogers is a very well qualified individual who made sure I was getting everything done that needed to get done. A side bar - I somehow scratched my left arm getting out of the vehicle and had a gash with blood showing, Joe took the time to show concern, go get me a band aide and a wipe and made sure everything was ok with it. exceptional individual who cares for Metro's customers. Thank you More