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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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June 12, 2018

40,000 miles check up A great experience from the moment I scheduled the appointment and the service was done , Very attentive very professional a great experience overall More

by JSERRAT272@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind words. We are thrilled you had such a great experience overall here at Metro Toyota. We take great pride in taking care of you!

June 11, 2018

Routine maintenance I knew I was due for an oil change and the inspection process revealed other maintenance that was required and the attendant explained the additional More

by jim.mehrling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot recall the name but it was a helpful young lady in the service department.
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thanks Jim for taking the time to share your Service Department experience with us. We are happy to know you found our lounge comfy and accommodating. We are also pleased that your vehicle was taken care of and met your expectations.

June 11, 2018

The Service Manager went beyond the call of duty! Excellent Service! Your Service Manager made me a customer for life! This is exactly why I have bought six cars in the last eight years! More

by TJHOMEIER
Recommend Dealer
Yes
Employees Worked With
Jim Daley
Jun 21, 2018 -

Victory Toyota of Brook Park responded

WOW! Thanks so much for your amazing review! We are thrilled you had another positive experience with us at Metro Toyota and are grateful to have you as a customer for life... Welcome to the Family!

June 11, 2018

It was properly taken care of, I guess. The problem was the noise from wheels or drive system and my concern was if there are any issues for the drive shaft which there was before. It appear More

by tnitta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to write this review. We certainly would like you to feel confident when driving your car. Please contact Scott Barrier at our Service Department to discuss any concerns you have. Thank you.

June 11, 2018

Great Service! Everything was well taken care of and besides the regular maintenance, some problems were taken care of too. Thanks again for the great service as us More

by TMILLER432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schneider
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thanks for your kind review. We are happy your service visit was another great visit and that we could take care of everything for you. We appreciate you!

June 11, 2018

Excellent Customer Service! Service rep was professional, warm and competent! Maggie listened to my concerns, kept me updated throughout visit, and made sure I understood what More

by CATHERINE.MONNIN@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thanks Catherine for taking the time to share your Service Department experience with us. We are delighted Maggie helped you and made you feel comfortable. Thank you again for choosing Metro Toyota.

June 08, 2018

20k mile service LUbe, oil, filter change with tire rotation. Asked vehicle to not be washed and they complied. Done within time quote, reviewed tasks completed, and More

by Dave3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rupert
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thank you Dave for your nice review of our Service Department. We are happy your visit was efficient and handled the way you requested! Thanks again for choosing Metro Toyota!

June 08, 2018

New Tires Service was excellent and Scott Barrier did a great job as he always has for many years. I will always come back to have my car serviced and my wifes’ More

by JNAGLE59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind words and continually choosing Metro Toyota! We are happy to hear of your experience with Scott and our Service Department. Have a great day!

June 08, 2018

Very pleasant wait Oil change and tire rotation was done within the time quoted, and the waiting room is very quiet and comfortable, with complimentary coffee or decaf, More

by Davidjasinski7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thanks David for sharing your Service Department experience. We are happy you found our waiting area comfy and enjoyable and your service time acceptable. We love our aquarium, glad you enjoyed it too!

June 07, 2018

Came in for oil change and tire rotation but also looked at Had a great service visit on my Camry came in for oil change and tire rotation and asked if they could look at the right rear tire since the pressure More

by DJHARRIS8891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know you had a great Service Department experience. We are happy to take care of you and your Camry! Thanks again for choosing Metro Toyota.

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