Victory Subaru

I first have to say that I have been a Subaru owner for 13+ years. My initial purchase happened down in Lakewood, NJ and I wasn't really a fan of the process. In 2000, when I bought my first Impreza, I d 13+ years. My initial purchase happened down in Lakewood, NJ and I wasn't really a fan of the process. In 2000, when I bought my first Impreza, I dealt with a guy who knew nothing about the brand or what it offered. Subaru was an afterthought, a secondary car line at the dealership. They focus Chryslers I think, and it showed. Fast forward 8 years and I dealt with a Subaru dealership in Freehold. While I know that salesmen are about sales, they don't have to make you feel like it. I was getting my wife into an Impreza and everything was a pitch. I knew the brand, know the cars and their value, so I wasn't looking for a pitch, I was looking for a fair price. This time, Subarus weren't an afterthought for the dealership, they were getting mail billing, but I found the "I'll throw in the mats and an oil change" to be kind of insulting. Fast forward 6 more years and recognize just how far this brand, it's marketing, and at least this dealership have come. I am looking for a Crosstrek XV for my wife and Victory has my business. They weren't even on my radar until a friend of mine mentioned that they were having a pet adoption day a few months back. I decided to take the trip up with my wife and one of my pups and was more than impressed with the experience. The facilities and the staff were a nice change and I was pleased with how well they seemed to fit in with what I most appreciated about the brand as a 13 year owner. The hard pitch didn't exist. I felt at ease and relaxed when talking to their sales department and they seemed to be completely cool with my entire family, dog included, checking everything out. I spoke extensively with a salesrep named John Shin and decided to take a card. I paid John and Victory Subaru a visit last week. My wife and I decided to take the plunge and get into a new Tangerine Orange Pearl Crosstrek. The process was no-pitch painless, I got a very fair price, and I’m beyond satisfied with my new ride. Thanks Victory for a great experience! More

I couldn't be happier with Victory, and with John Shin in particular. He really made buying a new car (my first!) a painless process. My friends are all jealous of my awesome new ride, but I keep te Shin in particular. He really made buying a new car (my first!) a painless process. My friends are all jealous of my awesome new ride, but I keep telling them to stop being jealous and see John at Victory! They won't go wrong. He was super easy to work with and really walked me through everything. More

Jennifer was very friendly and found exactly what we were looking for. We got a great deal and are very happy with our Subaru Legacy! Highly recommend! looking for. We got a great deal and are very happy with our Subaru Legacy! Highly recommend! More

My partner and I stopped by Victory Subaru to take one more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were lo more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were looking for. Due to physical issues, we both need a higher passenger seat and more than normal leg room, in addition to wanting heated leather seats, a moon roof and hopefully a color other than white or black. We had already been at other dealerships, including Subaru, and were unimpressed with the service and knowledge, in addition to feeling overly pressured into buying on-the-spot. As soon as we walked in to Victory Subaru, someone was already approaching us and for a moment we were afraid this would be one of those hard-sells with people pushing us into purchasing something. We were very wrong. We were taken over to our Sales Person, Jennifer Piechota. My partner and I had just worked a night shift so we were babbling about our issues and what we were looking for and wanted. Jennifer couldn't have been more knowledgeable and patient. She let us test drive the 2013, on our own and for more than a mile, which was very refreshing and gave us the privacy to discuss the experience without the awkwardness of having the sales person in the back seat. Although the 2013 was nice, it still didn't have the passenger seat height and leg room we were looking for. Without pressuring us, Jennifer let us drive the 2014 Forester just to make sure it too didn't have what we were looking for. Again, we were so wrong. The 2014 Forester not only had the new transmission, the passenger side seat was much higher, the leg room was remarkable, it had a panoramic moon roof, and Victory Subaru custom makes the leather seats which were heated. Imagine our surprise as we came in knowing for certain that we wanted a preowned cross-over and now we were considering a new 2014 Forester. This change in direction put me in a slight panic because I was unprepared for purchasing a new vehicle and felt like I didn't have all the information I needed to make a good decision. Had we been pressured or given the typical "lip service" so many dealers give you just so you'll make a purchase, we would have left. Instead, Jennifer's patience, knowledge, humor, and genuine kindness, worked us through the entire process. She answered all our questions, gave us time to just stand in the lot and think, worked with us on extras and add-ons and never once made us feel rushed or pressured even though we were there for almost 4 hours. In the end, we purchased a 2014 Forester Premium. In addition, the dealership itself has a very friendly environment, like a family. Jennifer took us around and introduced us to numerous people, including the service manager. Everyone was friendly and helpful and you got the distinct feeling that these people enjoyed their jobs and really cared, about the customer and each other. I've since had to pick up my new plates and bring my Forester in for a minor fix on the Moon-Roof . Again I was impressed. I received an email reminding me of my service and while there, the Service Manager, and others, actually remembered me and addressed me by name. I had my old VW Jetta since 1998 and not once, for any service, did VW email me, call me, or remember my name when I came in for service. Victory is definitely ahead of the game in all areas, especially customer service. Jennifer and the folks at Victory are awesome and I would not hesitate recommending Victory and Jennifer to anyone. We have already passed on our exceptional experience to family, friends and co-workers. We look forward to having Victory Subaru as a partner in the years to come. As a side note: 2 days after picking up our Forester, we were almost hit head-on by a girl avoiding a deer. Her car almost flipped. Our Forester handled beautifully!!! More

I was interested in a particular car which I saw in the afternoon. I called the salesperson in the evening to discuss price. She called me back in the morning saying they could meet my price and that I sho afternoon. I called the salesperson in the evening to discuss price. She called me back in the morning saying they could meet my price and that I should come in. It was almost an hour ride so I was asking for a guarantee that they could meet my price--she assured me that they would. When I got there, I was told the car I wanted had been sold the previous evening. They didn't even have the car that I had driven an hour for and they outright lied about it. But she said that they would find another comparable one on the lot. There was no such car! Then they said they could get the exact car in that I wanted. The price: $2000. more than she promised! The deceitfulness of this dealership was beyond belief. I would NEVER buy a car from them. I actually felt sorry for the salesgirl who was being trained to do business this way. Instead I went to All American Subaru in Old Bridge and dealt with Jon Zois and was very pleased. They met the price and were wonderful to deal with. No bait and switch! More

We were looking for a new, safe vehicle for our daughter. After seeing all of the articles on the news and reading consumer reports, we decided to check out the Forester. The first dealership we went to ba After seeing all of the articles on the news and reading consumer reports, we decided to check out the Forester. The first dealership we went to barely had any to choose from and tried to force us into one that we weren't completely in love with so we decided to look other places. We saw how many foresters Victory Subaru had listed online and went to see what they could offer us. We were introduced to Jenny who walked us through an entire field of Foresters. We found the style and color we wanted. My daughter was even allowed to test drive the exact vehicle that we were interested in buying her. She absolutely fell in love with the car and we felt comfortable with her driving it. We were given a great deal on her new car. Bill handled all of our paperwork smoothly and everything went much quicker than expected. Before leaving, one of their manager (Dalton) took the time to say hello, extend his thanks and give us a bag of goodies. We much appreciated the manager personally shaking our hands and making sure we were happy with our purchase. Great team of people, thank you for the great experience. We are glad we chose to drive the further distance - well worth it. More

Car shopping is always a long stressful day, Jennifer made it easy. I felt comfortable and really appreciated how they made sure it was a smooth process. made it easy. I felt comfortable and really appreciated how they made sure it was a smooth process. More

I gave Victory Subaru this rating because for me I was looking to trade my car in for a subaru. I chose this place because my girlfriend traded her jeep cherokk for a subaru impreza sport. my car is old looking to trade my car in for a subaru. I chose this place because my girlfriend traded her jeep cherokk for a subaru impreza sport. my car is old and i rather drive hers. When trading her car in she spoke with the sales woman there Jennifer Piechota so thats who I wanted to see as well. After test driving the cross trek (in orange) I felt very in tune with Jennifer's information and saleswomanship. I felt comfartable and was very excited to finally be getting a newer car. The experience was great and it didnt take long. If interested in getting a subaru for your first time or trading a car in , I'd check this place out and if she's availble try to talk with Jennifer Piechota. Tell em Jason Morris sent you. More

Dealership was clean. Everyone said hello just in passing even after you were working with a salesperson. Service manager answered all of our questions regarding maintenance (my husband is a car guy passing even after you were working with a salesperson. Service manager answered all of our questions regarding maintenance (my husband is a car guy). Another sales person helped me set up my blackberry so I could start to use the Bluetooth option while our saleperson finished her paperwork. The dealership has an overall "Teamwork" attitude. Nice to see in today's business atmosphere!! More

Victory Subaru in Somerset was exactly the type of dealership that all dealerships should strive to be! I was looking for a specific Forester, and Vic the Sales Manager bent over backwards to find it dealership that all dealerships should strive to be! I was looking for a specific Forester, and Vic the Sales Manager bent over backwards to find it for me. They are thoroughly professional in all they do. More