Victory Honda of Muncie

Bought a new CRV. Steve got us a great deal and found us the perfect car. He was great to work with. He even helped us get a used truck. the perfect car. He was great to work with. He even helped us get a used truck. More

We just purchased a new 2012 Accord EXL (our 4th new Honda from Victory). We had an appointment on what appeared to be a very busy Saturday. When we got to the dealership every salesperson was with a Honda from Victory). We had an appointment on what appeared to be a very busy Saturday. When we got to the dealership every salesperson was with a customer. We were greeted by a manager who got us drinks and chatted with us till Steve was available. Steve was great. The whole process was very smooth and easy. We were there about three hours total and left with our new car. Every person we interacted with was very pleasant and professional. More

I was looking for a specific car for three months and happened to find the car I bought on there website late one evening. I emailed the dealership and they called me first thing the next morning. The sa happened to find the car I bought on there website late one evening. I emailed the dealership and they called me first thing the next morning. The salesman Donald answered all my questions and assured me the vehicle was well maintained by the previous owner. When I arrived at the dealership everyone was very nice and professional. They had the vehicle pulled up and ready to go. They showed me the car fax and explained everything about the vehicle in a way me and my wife could understand and felt good about. I feel they went above and beyond the call of duty and were truly concerned with our experience. We met one of the managers (Ken Litner) when we arrived and he assured us he was there to help and see that everything went smoothly. He was great and made sure we were treated fair and got us a great deal. Overall I have been buying cars now for over 20 years and feel that this experience was great and would defiantly return to Victory Honda of Muncie. This dealer cares about there customers and is great to deal with!!! More

OK, here goes. I bought a used 2005 Saturn from Victory Honda that was being brought from Tennessee. The salesperson told my financee that there would be no charge to transport the car that it is a part o Honda that was being brought from Tennessee. The salesperson told my financee that there would be no charge to transport the car that it is a part of the sales price. Well, he lied. They charged me over $300.00 because the car wasn't even worthy enough I guess to drive back from Tennessee. I've had problems with the car since I drove it off the lot. It was under a 3 month warranty so I had to take the car back in and they cleaned the throttle body instead of replacing it the first time. The car was having the same exact problems a second time around so I brought it back in again and they kept the car for over another week and ended up replacing the throttle body this time. The same thing happened again with the car with the engine light staying on continuously so I brought the car back in again this time with the CAR MD report saying that it needs sensors replaced. The refused to replace the sensors of course so I gave up and decided well I need a car to drive and they didn't offer a rental during this big inconvenience so I replaced them myself which cost about $288.00. Another thing they did was lose the title to my car and I constantly had to go back to get a card plate so I wasn't driving it illegally. I had to wait a total of about two months to get my title and they screwed that up as well and I had some problems getting my plates because the new title didn't have the proper information on it that the BMV requested. So I ended up paying the late fee because Honda was late giving me my title. Now I find out that my fuel tank has been patched up since the tank just started leaking and I have to buy a new tank. No, I would never ever recommend anyone buying a used car from Honda unless you like dishonest companies that like to rip people off and get the big bucks for it. Update: I complained about the fuel tank to Victory Honda and the manager said they are putting on a new fuel tank for me so that makes me a little happier, doesn't x out all the other stuff but it's a start. I plan to discuss having to replace the sensors and the freight charge as well so hopefully they'll try and work some of those issues out too. More

I recently traded my car in for a 2008 used Honda Civic. From day 1 I had issues with a sound coming from underneath the the front hood that they could not identify. Even the head service mechanic heard it From day 1 I had issues with a sound coming from underneath the the front hood that they could not identify. Even the head service mechanic heard it and couldn't figure it out. They kept giving me the runaround, saying that it was "probably just a piece of plastic" or maybe "something was just loose". I finally sucked it up and went in to exchange the car for another 2008 Honda Civic, in which I was told by the sales manager that they were going to raise the list price of the car I was looking at on the lot because of how much money they had in this deal so far. The day after I took the new Civic off the lot, I noticed issues with wheel alignment. I took it to a local full service garage in which they told me my front toes were off significantly. Of course, when I call back to Victory Honda to see if they will fix it, I'm talked down to, being told, "oh, that's not too bad and is probably just the wind", when in fact, I have to turn the wheel almost an inch to the left to keep it going straight. The specific readings were LTOE -.18 RTOE - -16. After getting my alignment fixed, I will never take my car to be serviced at Victory Honda, will never purchase a car from them in the future, and will absolutely not EVER recommend them to anyone I know. More

After purchasing a set of 4 tires with alignment for almost 600$ from Victory honda in Muncie, my honda accord 2007, V6, started shacking on acceleration and pulling to the right. The pull to the right almost 600$ from Victory honda in Muncie, my honda accord 2007, V6, started shacking on acceleration and pulling to the right. The pull to the right was so bad, it was hard to keep straight. I took it back twice, and every time they were telling me that this is a special type of tires that follows the road, "slightly to the right". Each day, Mike held the car for 10 hours before calling me with such a conclusion. Finally i checked with another dealer in Fishers, IN. In less than an hour the guy called me and told me that they put wrong tires on my car. When I checked with victory honda again, they told me that they will not replace those tires (Triangle talon TR968). I will never ever go back again. More

Talk about arrogant, selfish and pure creap. I had the displeasure of purchasing a Honda Odyssey from Victory. The origanal sales person was polite enough but when we wouldn't agree to the over 800.00 pay displeasure of purchasing a Honda Odyssey from Victory. The origanal sales person was polite enough but when we wouldn't agree to the over 800.00 payment they sent in Mr Personality. After being brow beaten to no end we walked. They sent the origanal sales person out with a 100.00 less payment. We came back in signed up and gpt home. We reviewed our paper work and payed almost 2000.00 for a warranty we were not told about nor ever wanted. So not only were we dumb enough to sign anything under duress but we left without them fixing the scratch they put in it while cleaning it up. Brand new car with a huge scratch that looks like it was keyed. Too bad that 2000.00 unwanted warranty doesn't cover it. Victory honda should be shut down they are jerks who laugh in your face and abuse you the entire time. Sad that people treat others like that. More

My wife and I got sucked into one of those weekend sales extravaganza ripoffs back in October and went to Victory to buy used vehicle. After trading in my 2005 Dodge Charger (KBB value was over $10,000, th extravaganza ripoffs back in October and went to Victory to buy used vehicle. After trading in my 2005 Dodge Charger (KBB value was over $10,000, the dealership offered me $7,800 trade value, and then turned around and sold it off for almost $14,000 somehow), we purchased a 2006 Chevy Equinox but they didn't have the title in hand. Long story short, after 4 full months of constant pleading, we still had not received the title to our vehicle, and the dealership continued to do nothing but make excuse after excuse. Never one time in our dealings with the salesman, financing director, or Sales Manager/Vice President were we given anything close to an apology for our inconvenience or for Victory's inability to procure the title. Eventually I contacted a local attorney who told me that it was illegal for the dealership to string me along for more than 30 days waiting for a title, and that even though Victory had given me 5 separate temporary license plates, they were only allowed, by law, to give out one. There are laws within the State of Indiana that state that if a dealer is unable to provide a title within 21 days of purchase, they are obligated to offer a full refund of the purchase price, plus all taxes, fees, insurance costs accrued, and any amount of money that had already been paid to the bank. In learning of this law, I contacted Terry Bumgardner (Sales Manager and Vice President of the dealership) on multiple occasions requesting that he obey these rules and give me the refund to which I was entitled, but Mr. Bumgardner told me over and over that he didn't care what the laws said, and that he was not going to sign any legal documents I presented to him, and that if I wanted to get my refund I was going to have to hire a lawyer of my own and take him to Court. Infuriated by Mr. Bumgardner's cavalier attitude, I proceeded to file complaints with the Better Business Bureau, the Indiana Attorney General, and the Secretary of State for Indiana, as well as starting an online petition to boycott Victory Honda, all of whom determined it necessary to fully investigate the case. The whole situation came to a head when Mr. Bumgardner began ignoring my telephone calls, and when I had finally had enough my wife and I travelled the 40 miles from our home to Victory Honda to confront him in person. As soon as my wife and I walked through the doors, Mr. Bumgardner again tried to deflect us on to other members of his staff, and when we told him that we wanted only to speak with him, he fed us a line of bull that the person we needed to speak to was Susan in the title office because "she has more power and authority than" he did. When we made contact with Susan, she adamantly denied the fact that she had more authority than the VICE PRESIDENT of the dealership, and we once again were bounced back to Bumgardner. I had had enough and told Mr. Bumgardner that I wanted my money back, that he needed to sign the legal affidavit stating that he would return my money, and I presented him with an itemized monetary figure that laid out every last penny that I had spent on the vehicle since the date of purchase. Upon hearing this last request, Mr. Bumgardner told us that not only would he not give us the refund, but he told my wife and I that we were "the criminals here, not him" and that we "saw an easy way to try to make money off of the dealership, and that's the only reason (we) were making such a scene!" Let me tell you, if I was a simpler man, I would've asked Mr. Bumgardner to the parking lot (if you know what I mean), but instead I called him a "liar, coward, and a snake" and he became offended (as if "snake" was the worst thing a career used car salesman had ever been called!) He then told us that he would get the title to us whenever he had it, but that we were no longer welcome in the dealership and that we were to leave. Almost 2 weeks later, on the very day that the Secretary of State's office made a visit to the dealership, they "miraculously" were able to provide the title that we had been waiting 4 1/2 months to get. Surprise, surprise, you get the government involved and all the sudden the job got done. It was unreal, and still, no apology from anyone. Please avoid this place at any cost, they are crooks, and will not think twice about screwing you or your loved ones. More

While everything started out ok, and the salesman was very friendly, at the point in time the papers were signed, suddenly all promises made were forgotten. Repairs that were to be made for free were not very friendly, at the point in time the papers were signed, suddenly all promises made were forgotten. Repairs that were to be made for free were not performed or billed. The dealer then went further and became verbally abusive. The general manager witnessed this and that salesman still works there so one can only assume this type behavior is condoned from the top. Though the location of this dealer is convenient, I will certainly never use this 'convenience' again. Too risky. These guys seem like a bunch of crooks hiding behind the Honda name. On one particuarly memorable call with the sales manager he said, "I've been doing this for 10 years ..." when he described why I needed to pay for repairs that before signing he said were to be done for free. One other interesting point is I needed a tow kit and they agreed that if I paid for parts they would pay for the rest. Of course after signing they admitted the install would be done by UHaul not their own service department. So when I asked why wouldn't I just go to UHaul directly they said then I wouldn't get the discount they would get through UHaul. Upon getting the bill, I called UHaul and asked for a quote got one 10% less than the dealer was attempting to bill for. Bottom line ... STAY AWAY! More