Vancouver Ford

Although I have had a few issues with my escape in the short time I’ve had it the service department is absolutely AMAZING!!! Assuring I am taken care of and they are just the nicest people you can mee short time I’ve had it the service department is absolutely AMAZING!!! Assuring I am taken care of and they are just the nicest people you can meet More

able to get in and out easily and get the service we needed with out any problems needed with out any problems More

Had an issue with my extended warranty. The Ford service person was very helpful in getting the repairs covered and completing the work. The Ford service person was very helpful in getting the repairs covered and completing the work. More

Took paper work for a recall in and they ordered parts and called me when the parts came in. Was fixed in half a day. Very pleased and called me when the parts came in. Was fixed in half a day. Very pleased More

The clerk met me with a smile sorta knew who i5was. I told me actually had 3 recalls and it would take about 2.5 hours. They finished in 1 hr. I was pleased. I told me actually had 3 recalls and it would take about 2.5 hours. They finished in 1 hr. I was pleased. More

Garrett and the rest of the crew were very attentive and courteous. I was fortunate to get right in and my vehicle was fixed the same day. courteous. I was fortunate to get right in and my vehicle was fixed the same day. More

My Hyundai Sonata was towed into Vancouver Hyundai on MAY 23, 2023. They never looked at the vehicle for 7-10 days. Diagnosed at this time with leak in radiator and bad battery. They called me abou MAY 23, 2023. They never looked at the vehicle for 7-10 days. Diagnosed at this time with leak in radiator and bad battery. They called me about JUNE 27 to let me know the final cost of repairs and that car would be ready to pickup JUNE 29, 2023 . ONE MONTH WITHOUT A CAR for this simple repair. No rental cars, no referrals, no communication with me. I live 1.5 hours away and had no car to drive to dealership. Service advisor would only occasionally text me and didn't seem to know what was going on. It was bad enough waiting for parts (I guess), but they did not even take the car in the shop to diagnose for 7-10 days. They could have ordered parts much earlier if they had checked it out. They did give me a discount but it did not make up for the poor service. More

Very helpful and made sure my family and I felt welcomed. Antonio made sure he accommodated all my requests. Antonio made sure he accommodated all my requests. More

We received fantastic service and attention from Mike. He provided helpful insight about our car service without being pushy. Buying a car can be stressful but at Vancouver Ford it was free of the typical He provided helpful insight about our car service without being pushy. Buying a car can be stressful but at Vancouver Ford it was free of the typical anxiety. More

The new F 150 that I ordered came in ahead of the forecast date and was ready for me to pick up the next day. Sales , finance and lot workers were friendly. My salesman reviewed all the tech systems forecast date and was ready for me to pick up the next day. Sales , finance and lot workers were friendly. My salesman reviewed all the tech systems with me and got me out the door with a full tank with the best finance deal available. Thanks. More