Vancouver Ford

The absolute WORST dealership I've ever dealt with. I have had constant problems with the two cars I have purchased from this dealership. I bought a brand new car from them a few years ago and constant I have had constant problems with the two cars I have purchased from this dealership. I bought a brand new car from them a few years ago and constantly had mechanical issues with the car, specifically with the car play and display screen. I just had to deal with it as they "couldn't help". Fast forward to a year ago and I trade that in for a used car. Right off the bat before I even drive off the lot I get an alert that my head lamp system is malfunctioning. Come to find out they had to replace the entire head lamp assembly. Fine, I had to bring it back which was a pain the xxx. On top of that I was told I'd be getting around a$500 refund after all the paper work was completed and then surprisingly when I asked about it few weeks later, no one has heard of this and it's not on any of my paper work. But then the rainy season starts and I notice my car is having a wet/mildew smell. My kids and I play sports so i assumed it was that. I decided to get cargo mats just in case we might be getting the carpets wet. LITERALLY THE FIRST DAY IT RAINS, I have over an inch of standing water on the passenger floor board!! I take it in and they tell me that the windshield was never sealed. I even confirmed they sold me the car with that defect because they didn't check. Do they cover it since they sold me a car with a HUGE problem? No. Thousands out of my pocket. I was told to contact them about getting reimbursed and I sent numerous emails, left voicemails and talked to several people who said they'd pass on my information. Not one person got back to me. They just ignored me. Then I bring my car in because it has a recall and when they tell me my car is ready and I go to leave the display doesn't work. So I can't use my back up camera, can't adjust my AC nothing. They didn't even tell me. So then I have to request, they didn't even offer, a rental car. Then when I finally get my car back I realize the front license plate is bent to xxxx and before I drive off the lot the rear windshield wiper falls off. They again, didn't even tell me. They tried to hide it like the windshield. These people here all all terrible used car salesmen and they will screw you over. DON'T GO HERE! More

I’ve worked with Garrett in the service department and he has been great to work with.. has been great to work with.. More

Pleasent and effective person at the front desk (Thomas). Good suggestions regarding service that my auto needed. Work finished in a timely way. Good suggestions regarding service that my auto needed. Work finished in a timely way. More

Dewayne was easy to work with. Friendly service along with numerous updates on progress. Common sense approach to customer service. Much appreciated! Friendly service along with numerous updates on progress. Common sense approach to customer service. Much appreciated! More

Vancouver Ford always gets are vehicles in quickly and taken care of the first time. taken care of the first time. More

Thank you, Mike Frazier for the excellent trading. I recommended this dealership! They helped me purchase my new Ford F-350 quickly and professionally. I recommended this dealership! They helped me purchase my new Ford F-350 quickly and professionally. More

This is my go to for oil changes on both my 2015 Ford F150 and my Honda Accord. Dewayne (Quick Lane) lets me know every detail what to expect both before and after the service. They're not cheap but they F150 and my Honda Accord. Dewayne (Quick Lane) lets me know every detail what to expect both before and after the service. They're not cheap but they are worth it. I trust both what they do and what they say. More

Vancouver Ford/Quick Lane have top notch customer service and always keep in contact with me throughout the process. They are always very friendly and I look forward to bringing our fleet vehicles here. and always keep in contact with me throughout the process. They are always very friendly and I look forward to bringing our fleet vehicles here. More

Great customer service and attention to detail. I had made an appointment at another dealer by mistake. Dropped off my truck the night before. Kendall Ford of Vancouver called me first thing in the I had made an appointment at another dealer by mistake. Dropped off my truck the night before. Kendall Ford of Vancouver called me first thing in the morning and informed me they didn’t have any appointment for me. I headed back to pick up my truck at the dealer. Told John Port my error and he set me up, right at that moment, with a n appointment that hour. Awesome!!! The other dealer had mentioned my truck has 56K miles and that my plugs and transmission fluid needed changing at 60K. Total was about $1100. John, from Kendell Ford said, “Not required until 100K.” Kendall Ford doesn’t rip the customer off - super awesome. More

Great communication and service. They kept in contact with me every step of the way during my last service appointment. They kept in contact with me every step of the way during my last service appointment. More