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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,525 reviews
March 01, 2021
This dealership gives awesome service as usual! They take time and explain things and always giving quality care. My service advisor is a gem! Best! time and explain things and always giving quality care. My service advisor is a gem! Best! More
by SEANAGOODSON
Verified CustomerEmployees Worked With
KENNETH
March 01, 2021
I really hate to write a bad review as Kenny was very nice and accommodating. However, the facts remain. After several warranty/recall issues were handled the first time I was left my car, as I drove off nice and accommodating. However, the facts remain. After several warranty/recall issues were handled the first time I was left my car, as I drove off I noticed CarPlay wasn't working. I called Kenny, brought it right back, and apparently a software update wasn't performed, They do said update so I proceed home. Multiple issues were video recorded on the way home and sent to Kenny. I dropped the car off 2 weeks later. First they said everything checked out fine, then asked if they could drive it extensively. A few days later I receive a text regarding a "bulletin" sent out by FCA regarding similar issues and was told they did experience issues a couple times, but other than that it checks out and they're being told by FCA to release my car. I pick my car up and immediately start experiencing the same issues with the radio and the start/stop not working. I returned to the dealership to show Kenny the videos but was not leaving it. They don't wash cars on sight, so I went to the drive-through which knocked my mirror out of alignment. on my way home the fun continues. Nothing is working properly, and I notice what appears to be soda or an energy drink sprayed on my center console, both seats and the driver side door. WON'T be back for service or future purchases! And whose gonna clean my interior? I guess I will. Thanks. Can anyone help??? Please!!! More
by letsrep805
Employees Worked With
Service
February 28, 2021
Milton and everyone that helped me buy my Levante:: THANK YOU clean location and friendly staff. Very professional zero pressure and great energy! They really cared about what I was looking for and hands dow YOU clean location and friendly staff. Very professional zero pressure and great energy! They really cared about what I was looking for and hands down the best prices while I shopped. More
by MFROBLES23
Employees Worked With
Christian Valerio and Joe Service Manager, Maria Gamino
February 28, 2021
Terrible experience. This was an out-of-state purchase and I wasn’t provided with all the documents needed for titling and registration in my state nor did they provided me with the ELO registration code and I wasn’t provided with all the documents needed for titling and registration in my state nor did they provided me with the ELO registration code (a feature that cost me 1,500 dollars). The shipping company service was appalling from lack of information on when the vehicle shipped to a very rigid option on delivery —the delivery wasn’t door to door as promised and you have to be available to run to meet the driver otherwise they will take it to a storage with additional fees. The whole after purchase experience is non-existent to the degree of multiple calls being ignored by the manager. I would not recommend this dealer at all unless you don’t care about being able to sort any issues with the dealer once the vehicle is purchased. People are nice, but ineffective and ultimately not thoughtful of the buyers’ experience. I wouldn’t be surprised this review is ignored as well. More
by JSR
Employees Worked With
Paul Michael, Nasim Fathi
February 27, 2021
Great service on my car which is under warranty and they did all repairs needed with no charges to me. Gave me a loaner car while my car was repaired. I’ve dealt with many other dealerships in the past who did all repairs needed with no charges to me. Gave me a loaner car while my car was repaired. I’ve dealt with many other dealerships in the past who did not honor the warranty when repairs/services needed. Quick and reliable service. More
by RRODRIGO
Employees Worked With
Danny in the service dept
February 27, 2021
Brandon was super helpful from start to finish making my time a priority and got me the car I wanted for the price I wanted. Felt like the team was working with you not against you! Would recommend to famil time a priority and got me the car I wanted for the price I wanted. Felt like the team was working with you not against you! Would recommend to family and friends More
by LEX2
Employees Worked With
Brandon Carter, Paul Michael
February 27, 2021
Our service advisor Jacky was great to deal with. Very friendly and very helpful. The dealership worked on our behalf with Alfa Romeo to get the work done under warranty. The service tech who checked on friendly and very helpful. The dealership worked on our behalf with Alfa Romeo to get the work done under warranty. The service tech who checked on the vehicle after the work was done was very helpful and knowledgeable. Really happy that we purchased our Stelvio at Russell Westbrook. The loaner vehicle was also a great benefit. More
by IGDLAW
Employees Worked With
Jacky Chen
February 26, 2021
Customer service here is always kind and great! Some team members were not wearing proper masks and not observing covid. I would appreciate if this were better handled in the future. Thanks! members were not wearing proper masks and not observing covid. I would appreciate if this were better handled in the future. Thanks! More
by DREAMPINKUS
Employees Worked With
I don't know
February 24, 2021
Everyone was very helpful and answered all our questions. Andrew knew a lot about the car we went to see and eventually purchased. Great dealership for sure. Andrew knew a lot about the car we went to see and eventually purchased. Great dealership for sure. More
by mena06
Employees Worked With
Andrew Herrera, Daniel Acevedo
