Van Cadillac
Kansas City, MO
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I took my cadillac in on 7/26/13 for overheating issues they came back with an inpection sheet that said my cooling system passed their inpection but yet I still needed to replace a crossover exchange gask they came back with an inpection sheet that said my cooling system passed their inpection but yet I still needed to replace a crossover exchange gasket that would cost $1303.00 so I paid it and three days after getting it back my info center told me to check coolance level. So I called my advisor back and he told me to just fill it up, so I did. I continued to do this for a month, every week putting in a gallon of coolant. I called him back on 8/28/13 he said to bring it back in and they would not charge me for another inspection but they would get to the botton of it. I dropped my car off at 9 a.m. and by 11 a.m. they called saying I needed a $7900.00 motor or $4500.00 head gasket job. I asked for the inspection sheet so my advisor sent over without any questions, when I recieved I noticed that nothing was filled out so I called back and asked what the deal was and they said they would be happy to take off the $1303.00 that I already spent and I stated I feel like you should have asked my to come back when I called the first time so whatever happened to my car happened in your shop because none of these problems where there when I dropped off a month ago and I think you should honor your word and fix my car. MY advisor put me in contact with Steve the Service Manager and I asked him how they came to the conclusion and he didnt know but then put me in contact with his used car dept. So I called the GM Blake Flanning and he never called me back so I called my Attorney and he did not get an answer. More