Valley Auto World

Turkish Bazaar Buying Experience from a bunch of charlatans! My wife and I were interested in purchasing a used X5 Diesel I had seen online. I made arrangements to go drive the car a day after having had major My wife and I were interested in purchasing a used X5 Diesel I had seen online. I made arrangements to go drive the car a day after having had major surgery. The SUV itself was exactly what we were looking for in both color and features. Upon arriving at the dealership, the sales staff began what I'll call, The Bataan Death March, process of passing us up the chain trying to trade our Enclave with 6000 mile on it. They even used the, "We've lost the keys" trick on our trade in to try to force us into a purchase. I was more professionally insulted than anything else, as an honest businessman myself. To add insult to injury, I was dealing with a fellow Masonic brother as our salesman!!! We eventually had to threaten calling the VA state police before our keys showed back up, falling onto the floor out of the GM's pocket, leaving my wife to pick them up!!! Talk about no class at all??? And this all happened w/o a four letter word passing anyones lips!!! Just a stunning way to try to purchase a car. As a side not, we had driven from Southport, NC with every intention of making a fair deal, and felt it was a forgone conclusion prior to driving there, or would never had made the trip to begin with, one day post surgery!!! They need to reevaluate the way they treat customers. Maybe the staff should intern at Schaeffer BMW of Wilmington, Bob King MB, or MB of Hilton Head, SC to see how it's supposed to be done!!! Pitiful, men..... A disgrace to a luxury car line. This coming from someone who has owned MB's for 25+ years!!!! More

Happy Customer! My experience with Valley Auto World was truly a dream come true. The team that I worked with ALL made sure that I was a satisfied custormer and I w My experience with Valley Auto World was truly a dream come true. The team that I worked with ALL made sure that I was a satisfied custormer and I would highly recommend these professionals and this car dealership even though I live approximately 90 minutes away. More

Very terrible experience The general manager was very rude. I waited 3 weeks for my x5 only to have it canceled. The salesman was great but the management was terrible. I feel The general manager was very rude. I waited 3 weeks for my x5 only to have it canceled. The salesman was great but the management was terrible. I feel sorry for the salesman working for this poor management. During my interaction with management, I was cursed and talked to in a rude manner. More

HORRIBLE JOB! I went here three times and my car was never fixed. I took it to another city and within one hour they knew what was wrong and took care of it the next day. They blew me off, they didn't l never fixed. I took it to another city and within one hour they knew what was wrong and took care of it the next day. They blew me off, they didn't listen to my concerns, they did not communicate effectively, and they just did not value me as a customer. I would never return to this horrible place! I will rather drive an hour and a half to the next town then return here! HORRIBLE! More