ValMark Chevrolet

We live in Killeen, Tx, but my family has purchased through Valmark in the past. We tried to use a local dealer to save on time and travel expense instead of going out of town. BAD DECISION!!! Our loca through Valmark in the past. We tried to use a local dealer to save on time and travel expense instead of going out of town. BAD DECISION!!! Our local dealership was very unprofessional and the deal was just to outlandish for anyone in their right mind to accept. So we told them No Thank You and left. Yesterday we decided to call Valmark to see if we could work an agreeable deal out over the phone before making a lengthy drive to New Braunfels. Well needless to say our sales rep Julie was a very pleasant and knowledgable rep to work with. After giving her our needs in a vehicle and what model we were looking for she came up with exactly the best selections for us. We did all necessary paperwork over the phone and she handled everything in a timely manner and had us approved and ready to pick up our new Tahoe by the close of business that same day. We came in this afternoon and Julie (sales rep) and Susan (finance manager) had everything waiting for us. The entire dealership had outstanding customer service. Before driving our new truck off the lot Julie explained the vehicle in detail and pleasantly insisted that we call if we had any problems or questions later in the day. We have to say buying from Valmark was pain and hassle free and the BEST DECISION ever. We will definitely purchase our next vehicle from them in the future!!! More

Josh was great as well as very informative. He helped us understand what was going on with our vehicle in a timely manner. He helped us set up an appointment that would accomodate our schedule and was avail understand what was going on with our vehicle in a timely manner. He helped us set up an appointment that would accomodate our schedule and was available right when we got there. More

Excellent Service! My family has been taking our vehicles to Justin in the service department at Valmark for years. He is always friendly and makes sure we are completely satisfied. vehicles to Justin in the service department at Valmark for years. He is always friendly and makes sure we are completely satisfied. More

I would never consider having my vehicle serviced anywhere else. The best customer service and prices that I have ever received from a dealership. Valmark can count on my business as long as Justin anywhere else. The best customer service and prices that I have ever received from a dealership. Valmark can count on my business as long as Justin is there to take care of my vehicles!! More

The process was stress free, very fast and I was amazed that the produced a car that met my every expectation. I had been searching for a very particular vehicle without success until I arrived at VALMARK that the produced a car that met my every expectation. I had been searching for a very particular vehicle without success until I arrived at VALMARK. James was exceptional. Most professional, knowledgeable and helpful. I think he gave me a fair price, I never felt pressured, he took care of every detail and was genuinely concerned about me and what I expected from the process. The remainder of the staff was equally helpful and timely. Everything from the paperwork, financing to delivery was seamless and smooth. It was probably one of the best car buying experiences I have ever had. Thanks James and all the friendly people at VALMARK. More

I took my chevy tahoe in because I was having problems with the transmission. Turns out it needed to be replaced. Jim Robinson and his staff kept me informed of the progress and kept to their timeline o with the transmission. Turns out it needed to be replaced. Jim Robinson and his staff kept me informed of the progress and kept to their timeline of when the repairs would be complete, which is more than I can say for some other dealers. This was the best service I have ever received and were the friendliest most pleasant people to work with. On top of that, the price was well below what I had expected to pay for such a repair. The staff and the service I received at Val Mark has made me a lifetime customer! Great job guys! More

I love Valmark Chevrolet! They still understand the value of customer service. It is truly joy to do business with them. They had my car ready on time and did excellent work! value of customer service. It is truly joy to do business with them. They had my car ready on time and did excellent work! More

I have been a customer at ValMark for the past two years, and have never been disappointed. My car is always ready when promised. I recommend this dealership to all of my friends and family. and have never been disappointed. My car is always ready when promised. I recommend this dealership to all of my friends and family. More

I was doing a 30K checkup on my pickup. I think the things they do (primarly change fluids) was done great. I has specifically asked if all the fluids were topped off and was told they were. The re things they do (primarly change fluids) was done great. I has specifically asked if all the fluids were topped off and was told they were. The reason I asked was that I had noticed that some were low. When I got home I checked those items and found they were not topped off. Not sure what the 36 point check indicated on the service bill is for, but it should include those type of things. The specific things that were not checked that I ended up filling were - Brake fluid Power steering Anti Freeze Those 3 things were all low and needed added to More

I have dealt with the parts department at ValMark Chevrolet for 4.5 years. Everytime I place parts orders, they go above and beyond any other dealer in my area to make sure I receive my parts in a t Chevrolet for 4.5 years. Everytime I place parts orders, they go above and beyond any other dealer in my area to make sure I receive my parts in a timely manner. I would recommend them to anyone I come in contact with looking for a reliable and reasonable Chevrolet dealership. More