ValMark Chevrolet

Excellent ValMark Chevrolet is a great organization. Their Sales and Finance team helped me purchase my Tahoe and the experience was awesome. Furthermore the ValMark Chevrolet is a great organization. Their Sales and Finance team helped me purchase my Tahoe and the experience was awesome. Furthermore the service and body shop has also exceeded every expectation. I definitely recommend this dealership! More

Great Service Visit Steve did a great job handling my service. The recommended service issues they pointed out were what I expected. I chose not to do all of them at this Steve did a great job handling my service. The recommended service issues they pointed out were what I expected. I chose not to do all of them at this time but appreciated their pointing them out. Great start to a new dealership for me and the experience will bring me back. More

Quick and easy fix of failed hatch back part My wife had the hatchback of her SRX collapse. Took it in and they ordered the part right away. Best part - they found out it was covered by a warra My wife had the hatchback of her SRX collapse. Took it in and they ordered the part right away. Best part - they found out it was covered by a warranty, which I was not expecting! Quick and easy fix. More

Great service department . Recently moved to this area and Jennifer Jimenez was able to research my car and get the pre-certified benefits that I wasn’t even aware of. . Recently moved to this area and Jennifer Jimenez was able to research my car and get the pre-certified benefits that I wasn’t even aware of. More

Valmark family! We have purchased five cars thru Valmark and have had perfect experiences each time! Our tires were recently ordered and installed thru ValMark and i We have purchased five cars thru Valmark and have had perfect experiences each time! Our tires were recently ordered and installed thru ValMark and it was quick and painless! More

Don't Understand Customer Satisfaction I had damage to the front end of my Chevy Traverse. Visited the dealership in 11/14 for an estimate. I asked that they email me a copy of the estimat I had damage to the front end of my Chevy Traverse. Visited the dealership in 11/14 for an estimate. I asked that they email me a copy of the estimate. On 11/20 I contacted the collision center and asked if they had completed the estimate because I had not received my copy. I was told that they emailed it to Pinky's Trailer Park. I told them I didn't know who that was and the female rudely asked if I wanted her to send me another copy and verified the email address that I had given the estimator. I asked if the had received approval from the insurance company. The response as no so I called Lynx and inquired about the approval. Lynx rep told me that approval for repairs was sent to the dealer on 11/16 and they would contact the dealer to confirm. I called the dealer later on the 20th to inquire when I could bring in my vehicle for repair. Female told me that they were currently working on scheduling for week of 11/27 and she would contact when appointment was available. I didn't hear from her so I stopped by the dealer on 12/6 to inquire why it was taking so long to get an appointment. She said she would check and call me. She called later to set up the appoint time to bring my car in. She said she had an opening @11:00 a.m. on 12/11. I explained that I was scheduled for physical therapy from 10-11 and might be late. I asked if I could bring it in at 9 and I was told she already someone scheduled for that time. I asked what the issue was and she told me that there was a ton of paperwork that I had to sign. I advised that I probably be late. Dropped the car off at 11:10 a.m. for what I was told would be a 2 day repair. I had an unpleasant exchange with the female and I commented that that I might as well be talking to the wall. Female called on 12/12 to tell me that the bumper cover would be painted on 12/13 and that they had discovered damage to the a/c coil and would have to order the part. Female called late afternoon on 12/14 to advise car was ready. Upon inspection of repaired area, I told the female that the paint on the bumper cover did not match the fenders. She told me that painted plastic never matches sheet metal parts. I pointed out the rear bumper cover and the rear lift gate and how close the color matched. She stated that they didn't match and I told her that if she didn't think they match they the were a whole lot closer to a match than the front end. I recognize that Pearl White tri coat may be difficult to match but I felt that the bumper cover vs the from fenders were like day & night. Again she told me that there was nothing more that the could do. I was very frustrated and told them the that I wasn't happy, thanked them and left the dealership. On 12/18 I contacted Lynx to discuss my dissatisfaction w/the paint color. Adjuster told me they would contact the dealer to discuss the problem. Adjuster called back and ask me to take the car back to the dealer and discuss the problem with the Body Shop Forman. When I walked in I could see he was full of attitude. He told me that he read my response to a 1 question survey that asked if I was satisfied and I responded no. The survey asked for a comment to explain my answer and I responded that "the staff was rude and incompetent and that I would never bring any of my GM vehicles to their collision center for repair". He told me that there was nothing else to discuss and that we were done! I asked him if he would at least come outside and look at the mismatched paint. He told me the same thing that the female told me about plastic vs metal. I pointed to the mirror vs the door and he told me they didn't match I asked about the body side moldings vs the door and he told me they didn't match either. So we went to the rear of the vehicle and he told me that the lift gate and the rear bumper cover didn't match either. There was a Chevy Equinox parked close by with the same tri coat paint and I compared the color match on that vehicle he told me they didn't match either. He again told me there was nothing else he could do so I asked him if his final answer that he would not attempt to correct the problem and he told me yes. I left the dealer very upset because I knew they could do better. I called Lynx and told them about my visit. Rep said he would contact my insurance company for further input to help me resolve the issue. On12/20 my insurance co. sent their own adjuster to inspect the vehicle. His 1st response was that the bumper cover didn't match and said matching plastic vs metal might be difficult but they certainly didn't even try to match the paint. I told the adjuster I really didn't want to take the car back to Valmark. I am currently waiting to for a response from Lynx as to what the next step is to resolve my concern. I will again state that the staff at the Collision Center next counseling on their attitude and the importance of customer satisfaction. More

Very slow! They have had my Tahoe over 3 weeks and it’s still not done. I would not recommend their service and I will shop somewhere else when I need another on They have had my Tahoe over 3 weeks and it’s still not done. I would not recommend their service and I will shop somewhere else when I need another one. More

Unbelievably rotten group of people! I couldn't believe how unprofessional this dealership was when I ran into an issue with them. In all my years I've never seen anything like it. Go buy I couldn't believe how unprofessional this dealership was when I ran into an issue with them. In all my years I've never seen anything like it. Go buy from a different dealer I promise they will work harder to keep you happy! More

Worst service, shadey professionals Appt at 9, told they might be able to check it out by the afternoon. Received a call that I need 1000 dollars of work done. Won't tell me if it's cove Appt at 9, told they might be able to check it out by the afternoon. Received a call that I need 1000 dollars of work done. Won't tell me if it's covered under warranty until I agree. Also said can't be fixed for a few days! More

Recurring Hazzard Never Fixed I bought a new 2010 Chevrolet Silverado 1500 from Val-Mark Chevrolet in New Braunfels, Texas. The truck currently has about 78K mile on it. From the b I bought a new 2010 Chevrolet Silverado 1500 from Val-Mark Chevrolet in New Braunfels, Texas. The truck currently has about 78K mile on it. From the beginning there has a been a problem. It started out about every 15,000 miles the stabilitrak light would come on an it would go into reduced power mode, dangerous on the highway to say the least. After repeatedly bringing the truck back for the same problem, someone from GM contacted me after I raised questions and concerns in an online discussion group. To Chevy's credit, the woman who contacted me was able to extend the warranty. Since then it has been back several more times for the same issue. The warranty expired in December and lo and behold, last week the same problem reoccurred. When the service rep told me it was the sensor in the accelerator pedal I was not surprised, same old tired song. I told Steve, the rep, I was not paying for a problem that was not fixed. I am told the problem is a sensor/accelerator pedal issue that make the stabilitrack light come on and the truck go into reduced power mode. This has been harrowing for me in the past on the interstate as I tried to cross traffic and exit at 30 mph. Since she works in town, my wife has been driving the truck and the same thing happened to her on June 8, 2017. She was turning left across morning work traffic on an uphill grade when the power reduced and she was creeping broadside to traffic coming over the hill on a state highway. Her words were, “Scared the bejeebers out of me.” The pattern has been consistent, treat the symptoms but don’t fix the problem, which is a safety hazzard. I took the truck in for service at Valmark Chevrolet on June 12 at 7:30 a.m., their first available opening. The accelerator pedal/sensor has been replaced at least 4 times but the problem keeps recurring. Since the truck was not ready the evening I was told it would be, I ask for the service manager to call the next day. Justin, the “service” manager, called. I told him the problem had not been fixed and he said according to his records it had. I replied the symptoms had been treated again but the problem had not been fixed. His comment was the “fix” lasted 16 or 17 months so it was fixed. Val-Mark misses the point, there is an underlying cause for the same part to continue failing and creating unsafe conditions when driving. In addition, this ongoing problem creates hardships to constantly be bringing the truck back. I contacted Chevrolet and the case, number 8-3045561864, has been taken over at the Executive Branch by a woman named Brittany. She has checked and found that this problem is most often caused by a voltage discrepancy between two circuits. As of today, the truck is still at the Valmark Service department with no further word as to when the problem will be fixed. Valmark seems unaware of the inconvenience my wife and I deal with sharing one car for what has now lasted 3 and a half weeks. Based on my experience, I would never recommend Valmark to anyone. More