Upper Marlboro Ford

excellent service from all parties. Vehicle purchase was transacted without alot of backand forth game . i was able to get all my questions answered during a drive up from Savannah and sign all the papers t transacted without alot of backand forth game . i was able to get all my questions answered during a drive up from Savannah and sign all the papers the next day. Very satisfied! I wass pleased to be able to be met on each visit and greeted by name by the owner. More

Between myself and my family, we've purchased two vehicles and held multiple leases from Bortnick Ford in the last five years. As a customer, there's a comfort that comes along with the friendliness vehicles and held multiple leases from Bortnick Ford in the last five years. As a customer, there's a comfort that comes along with the friendliness that I encounter in every visit. Although I live in Annapolis, I always find it worth my while to drive the extra distance to have my F150 serviced here. The service department is very attentive to any concerns you may have and the prices are great. Whenever a rebate is available, I am not only informed about it, but all the paperwork necessary for redemption is provided without even asking, making it very simple to send it in the mail. It's nice to go to a place where they take pride in finding the best deal for you and make it a priority to accommodate your needs as a customer, such as the shuttle service they offer which I've used a couple of times. Lastly, I've never had a complaint about their quality of service. More

Marc Bortnick is a fantastic, hands-on manager, willing to accommodate his customers and to offer the best possible deal. In my case, I am a USAA member and he was able to meet my wants as far as the vehic to accommodate his customers and to offer the best possible deal. In my case, I am a USAA member and he was able to meet my wants as far as the vehicle that I wanted, but beat all earlier offers from other Ford dealers in this area. He is also very excellent with email - we did the preliminary discussions online, and he was prompt, responsive and forthcoming on all matters pertaining to the purchase of my new Edge. It is worth noting that he remained so, even after the actual purchase. I was so impressed with Marc and his dealership that I brought my fiance in about two weeks later to purchase a new Focus! More

I was satisfied with their customer service because everybody was helpful in making sure I was happy with my purchase and price. As a first time buyer they made me comfortable and didn't pressure me everybody was helpful in making sure I was happy with my purchase and price. As a first time buyer they made me comfortable and didn't pressure me into doing anything I didn't want to. Laurie even found me a lower APR, which I was very grateful for. More

My experience at Ron Bortnick Ford was very gracious and very professional from the time I indicated an interest in one of their used vehicles via email to the time I drove off the lot with the great vehicl very professional from the time I indicated an interest in one of their used vehicles via email to the time I drove off the lot with the great vehicle I purchased at a very reasonable price. They seemed to anticipate questions and needs and were good listeners. Marc Bortnick treated my husband and I like family. Our sales person, Jeremiah Burton, was refreshingly honest and personable. I would not hesitate to recommend others to this comfortable family owned business. More

Marc Bortnick is a fantastic, hands-on manager, willing to accommodate his customer and to offer the best deal possible. In my case, he beat all earlier offers from other Ford dealers. He is also excellent to accommodate his customer and to offer the best deal possible. In my case, he beat all earlier offers from other Ford dealers. He is also excellent with email - we did the preliminary discussions online, and he was prompt, responsive and fortchcoming on all matters pertaining to the purchase of the car. It is worth noting that he remained so, even after the actual purchase. For example, when work on the radio was needed, he gave us a rental car so we would not have to drive our own without a radio. He is a truly solid person and I recommend him and his dealership unreservedly. More

This was the most pleasant car-buying experience I have ever had. The employees were very knowledgable, friendly and never pushy. Gave me a fair trade-in price for my vehicle and I am extremely satisfied ever had. The employees were very knowledgable, friendly and never pushy. Gave me a fair trade-in price for my vehicle and I am extremely satisfied with my new Ford Edge. I would highly recommend this dealership. More

So nice and helpful!!!! They had a great price and still went lower. Great honest friendly staff! We will always recommend them to allof our friends. We drove thirty minutes to get to them because they are went lower. Great honest friendly staff! We will always recommend them to allof our friends. We drove thirty minutes to get to them because they are sooo wonderful. You need to just give them a chance... More

This is owner/operator dealership. The president, son of the original owner will work with you and is very responsive. This store is not like the corporate stores where they don't even remember you. T the original owner will work with you and is very responsive. This store is not like the corporate stores where they don't even remember you. There is a reason they are the last of the new car dealerships left in Upper Marlboro. I have bought two vehicles at this dealership and both times have been treated fairly. When you call this dealership, a human always answers. The whole staff his friendly and there does not seem to be much turnover. This dealership was worth the hour drive from my house!!! More

Everyone at the dealership was extremely friendly. The dealership has a very family oriented atmosphere. I spoke with a lot of employees there including the owner and everyone made sure we were well take dealership has a very family oriented atmosphere. I spoke with a lot of employees there including the owner and everyone made sure we were well taken care of. I look forward to working with Ron Bortnick Ford in the future. More