University Mazda

Do yourself a favor and stay far away from the finance and management team at University Kia Waco, especially Finance Manager Brandon Burnell and New Car Director Tanner Connot. I bought a new 2027 Kia and management team at University Kia Waco, especially Finance Manager Brandon Burnell and New Car Director Tanner Connot. I bought a new 2027 Kia Telluride Hybrid X-Line SX-Prestige AWD here. My sales rep, Tony, did a great job and gave a very thorough presentation of the car, and he was the only positive part of the experience. Everything went downhill the second I stepped into the finance office. I specifically asked only for GAP coverage and a direct Kia extended warranty, not third-party plans. I did my research pre-visit and knew it should have been around 2k for a 100k miles/10yr service contract. While negotiating the sale, I was told my payment was right on target with my requested amount, including the two contracts. Instead, I found there was a large jump in my monthly payment when I got to the finance office. It was presented to me as the bank coming back with a higher interest rate, rather than four separate third-party add-on plans being packed into my loan. When I asked for details in person, Brandon barely flashed the iPad screen at me and acted like me asking questions was a problem. Turns out, he got me for a 6 yr/100k plan for $4.5k (on a car that already comes with a 5 yr/60k basic and 10 yr/100k powertrain warranty from Kia), plus three other plans I never asked for. It's laughable! I also wasn't given paper copies of my documents when I left, or even offered printed copies. Brandon promised to email all of my paperwork that day, but he only sent the bank loan contract and left out all of the warranty agreements. When I emailed him asking a basic question about where the coverage could be used and how to get copies of the full agreements, he replied to me in all caps, tried to make excuses when I called him out for being rude, and sent an email with nothing attached before eventually sending the documents over after I had to ask multiple times. Once I understood and was able to fully read the finance docs, I immediately sent written notice cancelling the third-party add-on plans well within the 30-day window. New Car Director, Tanner, falsely gave me the runaround and told me I had to come into the dealership in person to cancel. When I pointed out that neither the contract nor Texas law requires an in-person visit, he pivoted to claiming in writing that he refused to process the cancellations until he verified my miles. Even after I sent a photo of my odometer, they kept stalling until I contacted the warranty company directly and escalated to the General Manager, Ty Bullard, who finally admitted in writing that an in-person visit is NOT required to cancel. On top of the finance experience, their service department lazily "denied" a cosmetic factory warranty issue on my brand-new Telluride without even properly investigating it, forcing me to call Kia Corporate myself, who approved and covered it. Once they have your money, you are nothing to this dealership. I will happily drive an hour out of my way to another Kia dealer for service before I ever let University Kia Waco touch my vehicle again. If you do decide to buy here, ask for Tony on the sales floor, demand printed copies of every single page before you sign anything in finance, and double-check your loan breakdown so they don't pack thousands of dollars of unwanted add-ons into your payment. More

Please Read Until the End! WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behi WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter More

Service Professionalism At it’s BEST!!! Highly recommend Waco Kia services. Friendly greeting- Josh the Service Manager took Ownership for complete customer satisfaction. Wasn’t sure what wa Highly recommend Waco Kia services. Friendly greeting- Josh the Service Manager took Ownership for complete customer satisfaction. Wasn’t sure what was wrong with my car at a total blank. They had me in and out in very minimum time . Courteous waiting area . Full service form beginning to end.. walked me to my car washed it. And made sure I was satisfied with the whole experience. Turns out it was just the battery. Thank you Josh and Waco Kia !!!! More

Quality and Respect I’ve been going here since it opened. From Gary the service adviser to James the service manager to Cliff the mechanic to John the owner...and a few I’ve been going here since it opened. From Gary the service adviser to James the service manager to Cliff the mechanic to John the owner...and a few sales staff in between. University Kia treats me like I’m important and listens to my explanations of things even though they may not make sense. I recommend this store for sales, service and the personal respect of each and every person that comes through their door. More

Great experience We loved coming here. We've always purchased our vehicles through Cleve. Rily was fantastic at helping get us in our brand new Telluride. Well definit We loved coming here. We've always purchased our vehicles through Cleve. Rily was fantastic at helping get us in our brand new Telluride. Well definitely be back for another. More

Oil Change and Computer Upgrade Recall We have never had a bad experience at University Kia. We get our oil changed every recommended time, they are always helpful, rotate the tires, wash We have never had a bad experience at University Kia. We get our oil changed every recommended time, they are always helpful, rotate the tires, wash the car, vacuum the car no matter how dirty it is. There was a computer upgrade for the 2017 Kia and they completed that in less than 30 minutes. Josh explained what they had done in detail of the service they had provided during our visit. We were in and out in about an hour. We had made the appointment at 12 noon and got there at 11:45, they took the car in and we were out before 1:00. Love this place and when it comes time to buy a new car Kia which is the only vehicle I will buy, I will go to University Kia. Good job guys. More

Wrong diagnosis Took my van in, due to not being able to open the rear door of the van, I was told the latch was broken and it would cost $280. To repair it. I was to Took my van in, due to not being able to open the rear door of the van, I was told the latch was broken and it would cost $280. To repair it. I was told I had to pay for the part first, i asked if they got the door opened and was told no and he didn't even take the panel off, all he did was assume the latch was broken. I then took my van to MoTech service and performance, Ray took the panel off and saw that the motor for the latch was the problem, not the latch. Ray had it repaired for way less then what Kia wanted. Thank you MoTech for correctly diagnosing the problem with my van. More

Excellent service dept. Josh R. is an excellent Service Manager for Mazda. We have known him for several years as this is the 4th vehicle we have purchased from University MA Josh R. is an excellent Service Manager for Mazda. We have known him for several years as this is the 4th vehicle we have purchased from University MAZDA KIA in Waco. He has always been helpful, knowledgeable, and honest. When he tells you something, you can take it to the bank. He has always had our back. Terry M. More

Amazing place great service thanks too cleve miller I love the service there it is highly recommend thanks too cleve Miller gives great service ask for him. They make you feel like family I love the service there it is highly recommend thanks too cleve Miller gives great service ask for him. They make you feel like family More

Awesome!! The people were super nice and Cleve is just wonderful!! I’ve known Cleve for over a year and he is always willing to help in any way he can!! I would The people were super nice and Cleve is just wonderful!! I’ve known Cleve for over a year and he is always willing to help in any way he can!! I would refer University Mazda Kia to all my family and friends!! More