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Unique Auto Mall

South Amboy, NJ

4.3
334 Reviews

2090 NJ-35

South Amboy, NJ

08879

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Showing 334 reviews

August 08, 2024

RUN, avoid, dont waste your time you ever been surprised by an extra $7,000.00 in fees? $4,000.00 "certification fee", $1,000.00 transportation fee, $900.00 in paperwork fees? what certificati More

by msz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Car Salesman sitting in the front left desk
Aug 08, 2024 -

Unique Auto Mall responded

Marcin Szklzewski, thank you for your feedback. Since there are two sides to every store here is ours. You as the buyer to have the vehicle certified for an extended warranty. You are not required to do so. Documentation and dmv charges are broken down are are no $900. There is a balance of warranty of the vehicle form BMW. Options on this vehicle and every in stock are listed in advance on our website, to ensure you come exactly for what you want. The rainy weather prevented the car from being clean as it kept raining this whole week. We sincerely apologize that the vehicle was not optioned to your satisfaction, but we do hope you find exactly what you are looking for in the future. Nothing but the absolute best for you. If I may add one thing, don't over exaggerate things in the future to blow them out of proportion just to leave a nasty review. Good luck!

Aug 08, 2024 -

msz responded

Fees that can not be removed (such as your mandatory application of fees, lo-jac installation, or certification fees ) are direct violations of the New Jersey Consumer Fraud Act. Specifically in advertising the price. for the record, stating the following All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for listed vehicles does not include charges such as: License, Title, Registration Fees, State or Local Taxes, Smog Fees, Credit Investigation, Dealer Vehicle Certification, vehicle modifications, optional equipment, Optional Credit Insurance, Optional Maintenance Packages, Physical Damage of Liability Insurance, or Delivery Fees. Does not absolve you In fact, theres been more than few examples of this recently https://www.njconsumeraffairs.gov/News/Pages/12152022.aspx

Aug 08, 2024 -

Unique Auto Mall responded

Thank you for further confirming my explanation. The only fees that could never be removed are documentation and dmv fees. All other add-ons and optional packages are always just that, optional. have a great day!

Aug 08, 2024 -

msz responded

By the way, the objective answer will be with Middlesex County Consumer Affairs, where a complaints already been filed I encourage anyone else who's had a similar experience do the same. Thank you.

Aug 08, 2024 -

Unique Auto Mall responded

Absolutely. Thank you as well.

August 01, 2024

No profesional Irresponsable people taking money away from customers, changing rate in the loan, vehicle price and no respecting the deal verbally discussed. All layers from the GM to the salesman. No b More

by Junacas20@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sebastian Vargas, Alex trump, the GM and I think they use a fake business card. , John Roberts, Andrey Inotayev, Ali Nadir
May 20, 2024

Bad customer service, they will hit you with a huge fee about $7k over internet price. More

by kadir33331947
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali Nadir
May 20, 2024

They advertise cars for a good price but when you call, they claim they have to add $3500 to the prices for reconditioning! NO WHERE on their website does it disclose any such fee at ALL!! DO NOT DO BUSINE More

by Aaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali Nadir
March 27, 2024

This dealership runs on lies, false promises, and shady dealings. The sales representatives are actually taught to tell their customers there is a second key that they will send within 4-6 weeks, but when More

by mkomorowski891
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anna, Steve Simon, John Roberts, Andrey Inotayev, Ali Nadir
February 04, 2024

Everyone at the dealership seemed very professional. Highly recommended Unique Auto Mall. Thank you Eugene More

by Brandi Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene
February 04, 2024

I recently bought a car from Unique Auto Mall. Good service. Eugene was very helpful. More

by Helen Pennell
Recommend Dealer
Yes
Employees Worked With
Eugene
February 04, 2024

Pasha has taken outstanding care of my vehicle, maintaining communication and always being available. Very happy. More

by Ronald Crawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pasha
February 04, 2024

The work done on my vehicle was excellent. Pasha my service advisor, was very professional and accommodating. More

by Naomi Metz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pasha
February 04, 2024

Great and timely service. Everyone was very helpful. I am so happy with my vehicle. Thank you More

by Larry Duff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Duff
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