Unique Auto Mall

Material Misrepresentation & Ignored Communication - 2021 Porsche Cayenne GTS I am a New Canaan-based business owner who recently purchased a 2021 Porsche Cayenne GTS from Unique Auto Mall. While the sal Porsche Cayenne GTS I am a New Canaan-based business owner who recently purchased a 2021 Porsche Cayenne GTS from Unique Auto Mall. While the sales process was initially smooth, the post-sale experience has been a textbook case of material misrepresentation and a total failure of management. The Issue: I was charged a $1,998 "Unique Certification Bundle" fee under the explicit claim that the vehicle was fully serviced and "pre-conditioned." This was false. Upon connecting the vehicle to the Porsche Connect app, it revealed 50% oil life and an immediate "Service Due" warning. Furthermore, the vehicle's internal PCM logs show a 24,000-mile gap in service history, meaning this GTS was sold to me while being roughly 14,000 miles overdue for its critical $3,500 Major Service (Spark Plugs/Filters/Inspection). The Negligence: A service light came on the moment I prepared to leave the lot. I brought this to the attention of my salesperson, Levar, and was assured it would be handled. Since then, I have called 8 times over the last 48 hours and have been repeatedly dodged. To Management & Dunhill Auto Group: Charging a "Certification" fee for service work that was clearly not performed is a violation of the New Jersey Consumer Fraud Act. More

I liked the overall mood of the place. It does not feel like everything revolves only around making a sale. It feels more like a normal working environment where people know what they are It does not feel like everything revolves only around making a sale. It feels more like a normal working environment where people know what they are doing. More

Places like this build their reputation precisely through that: they do not tug at you, do not panic, do not start a circus when you do not buy within the first twenty minutes. that: they do not tug at you, do not panic, do not start a circus when you do not buy within the first twenty minutes. More

What I liked was walking through the rows. It is rare to see so many vehicles properly in one visit. The lot is large, the choice is obvious right away. The vehicles themselves left a pleasant It is rare to see so many vehicles properly in one visit. The lot is large, the choice is obvious right away. The vehicles themselves left a pleasant impression: many neat options, interiors and overall condition looked well kept. More

I will say the following honestly: it is better to go there with a cool head and the habit of reading paperwork carefully, just like at any large used car place. But if you know how to ask questions and there with a cool head and the habit of reading paperwork carefully, just like at any large used car place. But if you know how to ask questions and are not shy about clarifying every number, you can buy a vehicle there just fine and not drive yourself crazy. That is exactly what I did. More

I go to Unique Auto Mall not for emotions, but when I want to quickly understand with my eyes whether the lot has taste. Here it does. I do not like places where everything is filled with the same vehicl want to quickly understand with my eyes whether the lot has taste. Here it does. I do not like places where everything is filled with the same vehicles with the same story. Here the selection feels more alive. More

That feeling that they have been in this business for a long time comes through very strongly there, and that is exactly what pushed me in the end to buy a vehicle from them. long time comes through very strongly there, and that is exactly what pushed me in the end to buy a vehicle from them. More

The waiting area is totally fine. Outlets, decent internet, you can sit with a laptop. Not a luxury lounge, but also not a plastic chair in a corner. Outlets, decent internet, you can sit with a laptop. Not a luxury lounge, but also not a plastic chair in a corner. More

I was genuinely surprised by how calm and respectful people are. Doesn’t matter if you’re buying a Land Cruiser or just booked diagnostics. They listen, don’t interrupt, and don’t act like they’re rushi people are. Doesn’t matter if you’re buying a Land Cruiser or just booked diagnostics. They listen, don’t interrupt, and don’t act like they’re rushing you. More

Not only you think about the car, you think about the feeling that you’re not in the way here. feeling that you’re not in the way here. More