Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
850 Reviews of Tustin Hyundai - Service Center
Sort by
June 03, 2022
Elsa responded quickly and accurately to my questions over a period of months as my 2013 Hyundai Sonata was determined to have an oil consumption problem that required replacement of the engine. Three 1 over a period of months as my 2013 Hyundai Sonata was determined to have an oil consumption problem that required replacement of the engine. Three 1000 mile oil consumption tests verified 1 qt per 500 miles. I disagreed with the Hyundai corporate decision that I would have to pay 10% of the engine replacement cost. Elsa scheduled the engine replacement and kept me informed of progress. I like the videos from the technicians summarizing repairs needed. After 800 miles on replaced engine the engine light came on. I relied on Elsa for information and estimates. Part was not in stock and it seemed it would take 5 days to obtain. Elsa called back and told me the part had been located at a nearby dealership. Instead of 5 days work was completed in 1 day Additionally the steering coupler was replaced. Than you, Elsa. And congratulations on you marriage next month in July. More
by Bcslisk
Employees Worked With
Elsa from service
June 01, 2022
I purchased and have had my car serviced at Tustin Hyundai for 11 years. I have received nothing but great service from the day I purchased my automobile and every service that I've had performed the Hyundai for 11 years. I have received nothing but great service from the day I purchased my automobile and every service that I've had performed there. All the staff is professional and always provides the highest level of customer service. I highly recommend this dealership, and every one of their departments. More
by Lissa
Employees Worked With
Junior Ventura
May 28, 2022
I took my car in due to a check engine light that was on earlier in the week. Even though it did go away Elsa in the service department said they would still checked it out. The service department even sent earlier in the week. Even though it did go away Elsa in the service department said they would still checked it out. The service department even sent me a video on how exactly they did it. Elsa even got me a Lyft ride to my work. She was extremely helpful and also the young nice cashier lady when I picked up my car. I would definitely recommend anyone to bring their car to get serviced at Tustin Hyundai. More
by riccastro13
Employees Worked With
Elsa (Service Department)
May 27, 2022
Very prompt, professional, and responsive. Everyone is friendly and very considerate of customers’ time. Also, the service is thorough and reliable. Everyone is friendly and very considerate of customers’ time. Also, the service is thorough and reliable. More
by JasonForge
Employees Worked With
Frank
May 26, 2022
Fantastic, friendly, and quick service. They always do an amazing job. I’ve gotten my car serviced multiple times here and they are excellent and kind every time. THANK YOU! They always do an amazing job. I’ve gotten my car serviced multiple times here and they are excellent and kind every time. THANK YOU! More
by Samantha
Employees Worked With
Frank Moreno
May 25, 2022
From the moment I called to make the appointment, I felt the excellent customer service. I was impressed with the friendly service advisors, technicians, and cashier. It was a fast and easy process. I was M the excellent customer service. I was impressed with the friendly service advisors, technicians, and cashier. It was a fast and easy process. I was MOST impressed by the personalized VIDEO I received to let me know my car was done and ready to be picked up. More
by katieleonard44
Employees Worked With
Frank M, Brian
May 20, 2022
Brian always takes care of us. Everytime I bring in our Hyundai Sonota, he makes sure that we drive out of there knowing that we've been taken care of. The entire service team alwa Everytime I bring in our Hyundai Sonota, he makes sure that we drive out of there knowing that we've been taken care of. The entire service team always goes above and beyond and there is always positive energy when either my wife or I bring in our car. Glad we chose Tustin Hyundai. More
by Advocate4christ89
Employees Worked With
Brian
