Tustin Hyundai

It was time for a new car, our current car is now 14 years old with over 200,000 miles and we are just not sure it is up to the road trips we plan on taking. This is a long review so if you want the years old with over 200,000 miles and we are just not sure it is up to the road trips we plan on taking. This is a long review so if you want the short version: If you want a great experience purchasing a car via the internet contact Frank Joubran (fjoubran@ochyundai.com) at Tustin Hyundai. I started doing my research online (be sure to check out edmonds.com) and determined a Hyundai would be a good choice especially since we tend to keep our cars a long time and they have a 10 year warranty. I emailed a few of Hyundai dealers and got a quote from each one, all with similar pricing but the one I got from Frank Joubran at Tustin Hyundai was not only the best price it was the easiest to understand. Unlike some of the others Frank took the time to not only reply but actually write an email listing the purchase price and included options (I already knew what the standard equipment was from Hyundaiusa.com) with the MSRP, other costs and all the discounts listed in a clear and concise manner. For the most part the other quotes were basically a “cut and paste” of all the car details pasted into the email with the quote in there somewhere. This might not seem like much but it was this attention to detail that caught my eye. So Frank and I exchanged a few more emails (he replied even on his days off) as I had some additional questions. When we got the financing squared away he was able gave me an out the door price (additional discount if I financed with Hyundai) and we set up a time to meet and pick up the car. This is the part I dreaded most, meeting face to face, I was expecting there were going to be all sort of hidden fees and charges (you can see why we have a 14 your old car) and basically have to start from scratch. We got to the dealership, met Frank, did the initial paperwork, all was going really well, I was suspicious, things were going too well. We were waiting for the dreaded Insurance and Finance guy, the one who has always tried to sell me all the “extras” like body under-coatings (there is a 7 year warranty on that) and on and on. This has always has been the real nightmare of the whole process as I have always felt I have been held captive when all I want to do drive away in my new car! There was none of that (well just a little, they offer 3 types of extended warranties (one of which we did purchase and not because she (I was wrong, it wasn’t guy) was pushing it on us but because we saw the value in it.) That was it, we signed about half a dozen forms and we were free to go, almost. Frank met us and took us to our new car where went over everything, all the comfort controls, power seats, heater AC etc. all the safety features all the electronics (sure don’t have these in our 14 year old car) he even linked our iPhones to the hands free voice controlled phone interface in the car. The bottom line is we are really happy with the way everything turned out and I highly recommend contacting Frank in internet sales at Tustin Hyundai for your next car purchase. More

I was in the market on buying a new car, which was between a Mazda CX-5 and a Hyundai vehicle. The Sales Representative who approached me was Kevin Rullan and after meeting him we scheduled an appoint between a Mazda CX-5 and a Hyundai vehicle. The Sales Representative who approached me was Kevin Rullan and after meeting him we scheduled an appointment on testing driving the vehicles that would fit my Family's expectations. When we came for the test drive with Kevin he asked what we're looking for in a vehicle, so he could get the proper Hyundai that would be an excellent choice for us. He brought out the 2013 Sonata Limited as his strong suggestion that would fit our needs versus the Mazda CX-5. After we drove both vehicles and compared the vehicle's features we came to a conclusion on which vehicle would be best for my Family and it was the 2013 Sonata Limited. We scheduled another appointment on finalizing the process by doing the worse part of all, which is the paper work. He made it easier for me by filing out the application online before coming in and once we arrived back it was only verifying the documents then signing them. The Customer Service that was provided by Keving Rullan and the process of signing the documents was Amazing. I would like to Thank Kevin Rullan and the Hyundai Team by providing a Perfect Environment plus Excellent Customer Service to me and my Family. Keep it up. More

I did a 100 mile search for my car. I had communicated with about 6 different dealers in SoCal. They were far ranging in their approaches and styles. The old school, high pressure, start with high price with about 6 different dealers in SoCal. They were far ranging in their approaches and styles. The old school, high pressure, start with high prices but come way down style is not my favorite. These guys had fair prices to start with and were professional, courteous, and kind. I was traveling while getting the deal done and was texting with Frank late at night and no matter the time of day, he would get right back to me. The best part is after I did the deal, I wasn't covered in slime and felt like I had to take a shower. This is how the experience should be. I live 77 miles away and will gladly drive there again to do business with either Frank or David. Great guys!! More

Tustin Hyundai had the best rate and were willing to negotiate the car price. The salesmen were the most pleasant to deal with. I went to irvine and garden grove but Tustin was better. They got the exac negotiate the car price. The salesmen were the most pleasant to deal with. I went to irvine and garden grove but Tustin was better. They got the exact car I wanted and gave me a good deal. More

Chad was super easy going and not pushy at all. He worked with us as much as possible. He even went to another dealer to get our car on the same day. with us as much as possible. He even went to another dealer to get our car on the same day. More

Nice and smooth process.I really appreciate he didn't go for hard sale like somewhere else.I was happy with Chads communication and knowledge. for hard sale like somewhere else.I was happy with Chads communication and knowledge. More

Initially, I had such hesitation visiting a car dealership, as I have not had good experiences previously in the car-buying process. Additionally my credit is less than stellar, so I was afraid I dealership, as I have not had good experiences previously in the car-buying process. Additionally my credit is less than stellar, so I was afraid I would not be getting a good deal (and even when my credit was better, never walked away feeling like the Dealer/Salesperson I dealt with was fair with me). But after some email correspondences with Frank, I felt comfortable enough to come (from afar) to meet with him. Immediately, I felt at ease with him. He was friendly and helpful in showing me the car/test driving and in answering any questions/concerns I had. He was also very patient in helping me through the Financing process and even got on the phone to contact my Insurance company for me. I walked away with a great car and more importantly, feeling like my salesperson had my best interest at heart. This is by far the best car buying experience for me, thus far...thanks to Frank Joubran! More

Dealing with OC Hyundai was without a doubt the smoothest and easiest transaction I've had buying a car. From the communication before the fact and through the entire process, they not only made everything e and easiest transaction I've had buying a car. From the communication before the fact and through the entire process, they not only made everything easy, but also showed a great deal of integrity and straightforwardness. There was no gamesmanship with the pricing, and regarding my trade-in, I sought out two other estimates as well, and they came back with the same number OC Hyundai had, which was a big relief. OC Hyundai had a large inventory, and had the exact car I wanted in stock, so everything went very quickly. Couldn't be happier with the experience they provided. More

I loved working with Mike Skyhorse! He was very knowledgeable about the cars and answered all of my questions. He never made up answers if he didn't know, but went to the right source to do furthe knowledgeable about the cars and answered all of my questions. He never made up answers if he didn't know, but went to the right source to do further investigation. I even asked him a question via email on a Sunday night and he answered me within minutes. I found him to be genuinely friendly without the "slimy" salesman edge. I would recommend him to anyone wanting a new car. More

As a first time car buyer I was pleasantly surprised by my very positive experience with Tustin Hyundai. Kevin Rullan was very helpful, considerate, and fun to work with. There was no lame sales pitch or my very positive experience with Tustin Hyundai. Kevin Rullan was very helpful, considerate, and fun to work with. There was no lame sales pitch or belittling like I found at another Hyundai dealership in Anaheim. Kevin was a class act, extremely knowledgeable, and seemed to be genuinely interested in what I found important in a new car. My family and I enjoyed our time with Kevin and he really made me feel comfortable with the whole experience. After negotiating a pretty fair price for a car that was not on the lot, Kevin had the exact car I wanted delivered to the dealership the very next morning and detailed to perfection. I could not be happier with my experience with Kevin and will refer all my friends to Kevin Rullan at Tustin Hyundai. Extremely satisfied ~Yvette~ More