Tustin Buick GMC

Worst after sales service! Service Manager is useless, could not resolve a defective tonneau cover that opens while you drive even when locked with a key. There are parts falling off it and it is brand ne could not resolve a defective tonneau cover that opens while you drive even when locked with a key. There are parts falling off it and it is brand new. I asked them to fix it, its taken 3 visits and still no resolution. They wont return my calls now. Opened a case with GM corporate, so far they patch me to voice mail and no return calls. Will never recommend GMC and 100% will warn others to stay away from Tustin GMC. More

Made an agreement on a vehicle. When I returned with the cashiers check they changed the condition of the sale. Used the excuse of 9/11 to demand more steps in order to make the sale. When I refused they to cashiers check they changed the condition of the sale. Used the excuse of 9/11 to demand more steps in order to make the sale. When I refused they told me that they would hold the vehicle until the CASHIERS CHECK cleared. A cashiers check is the same as cash. When I told them that I would leave a negative yelp review he "took his ball and went home". Told Me the sale is off and walked away. They are arrogant by stating that they sell hundreds of cars and they really don't need to sell me a car. This level of customer insult needs never be rewarded. More

Fonsi greeted us and showed above average knowledge of the vehicles and all promotions going on. When we got inside to speak about numbers we were introduced to Jorge and immediately treated like family. the vehicles and all promotions going on. When we got inside to speak about numbers we were introduced to Jorge and immediately treated like family. This was especially appreciated because my wife was nervous and had her doubts, and after 5 mins of speaking to Jorge you would've thought they had knew each other for years. Thanks again to all of the Tustin GMC staff for making the trade-in and purchase painless while accommodating all of our needs. Definitely a customer for life! More

Horrible interaction. Misleading, deceiving, lack of transparency, Federal law Violater! transparency, Federal law Violater! More

Worst possible place. They do not honor their online offers. They have dealer markups that they do not disclose. The price you see online is a lie. They will not deal woth those prices. The salesmen and offers. They have dealer markups that they do not disclose. The price you see online is a lie. They will not deal woth those prices. The salesmen and managers joke about screwing you. They go to other offices and make jokes about getting the highest commision from you because you are to stupid to know. The pretend to talk about cost while calling you stupid. They should have closed the door so I would not hear the conversation. When asking about the online price they say try and get it. As for me I will never allow anyone I know to spend money at Tustin GMC ever. Already stop 10 sales that I know of. More

Very nice experience, very professional. Tony our sales agent was very courteous and answered all our questions. I would recommend them to my friends and family. agent was very courteous and answered all our questions. I would recommend them to my friends and family. More

I wrote a review approx 1 month ago, and I received a message from Ronnie Blomquist to call him to resolve the issue, guess what he never once returned my call. I would strongly suggest if you're lookin message from Ronnie Blomquist to call him to resolve the issue, guess what he never once returned my call. I would strongly suggest if you're looking to buy a pre-owned and/or new car go some place else that would treat you better and not steal and ask you to lie for the them. Nothing but a bunch of rip offs 👎👎👎 More

Poor costumer service thanks to maxx blumcranz. I been called rude and sexist for not falling in line and open up my walet . I was ready to buy a car from them found a better place where they treat their called rude and sexist for not falling in line and open up my walet . I was ready to buy a car from them found a better place where they treat their costumers with respect More

Very Untrustworthy - 2019 Ford F150 - $31,957 - VIN 1FTEW1C58KKC39076.... I went up to view this truck went to purchase they added $5K for the tires. 1FTEW1C58KKC39076.... I went up to view this truck went to purchase they added $5K for the tires. More

I reached out to this dealership after seeing a Tahoe that I liked. Khalid and Farhad both emailed me at the same time. I decided to email Khalid first because his email was professional. I asked a few s that I liked. Khalid and Farhad both emailed me at the same time. I decided to email Khalid first because his email was professional. I asked a few simple questions and Farhad responded with you can look up that information on our website. The reason I asked the questions was because I didn’t understand it. Well they have lost this sale. Work on your customer service. More