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Tropical Ford

Orlando, FL

Overview
Employees
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1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

May 03, 2020

Jay was very professional and quick to respond to emails. Jonathan and Sam were also helpful in completing the process once I arrived to the store. More

by kelseygilmer
Recommend Dealer
Yes
Employees Worked With
Jay switzer, Jonathan Mella, Sam Derisma
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May 06, 2020 -

Tropical Ford responded

Kelsey, thank you so much for the 5 star rating and the thoughtful feedback. We appreciate the recommendation and time you took to let us know how we did. Let us know if we can ever be of more help.

May 02, 2020

It started for us with Lisa online April 29th, she was a great help!! She then directed us to a great person in sales by the name of Steve Lucius 😎 He was great explaining everything about the car, the wi More

by lmorris54
Recommend Dealer
Yes
Employees Worked With
Jack Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Bob Franklin, Hernan Fontana, Chris Castillo, Alex Rodriguez, Steve Lucius
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May 02, 2020

The Works The best place for an oil change. Price is good and service is quick and friendly. I will be getting all my vehicles serviced here. More

by Scott28139
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerson Bueno
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May 06, 2020 -

Tropical Ford responded

Scott, thank you so much for the wonderful rating and the feedback! We are so glad to hear you had a positive experience. Let ud know if we can ever assist you further.

May 02, 2020

Everything was great, although the running board on my car with dirty with grease/oil after the car came out of service. This had happened a few times. Besides that everything was great. More

by GREGKLESARIS
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2020 -

Tropical Ford responded

Thank you for the 4 star rating, Greg! We truly appreciate you taking the time to provide us with your feedback. We would like to extend our apologies that the cleanliness was not able to meet your expectations. We will work with the team to ensure that something like this is avoided in the future. We hope to see you again the next time you need anything. Have an amazing day!

May 01, 2020

Outstanding in every respect! A+ all the way! Outstanding service advice. Exact diagnosis of the car issues, and truly expert repairs! Both me and my car smiled!!! A+ ALL the way for Tropical Fo More

by georoberts556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donny Larson
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May 06, 2020 -

Tropical Ford responded

Thank you so much for your wonderful feedback! We will be sure to pass your compliments on to George, Bryan, Donald, and the whole team!

May 01, 2020

Everyone was friendly and knowledgeable. Alex was able to provide information before deciding to come down. Steve did a great job finding the car that was exactly what I hoped for. More

by MTEPLANSKY
Recommend Dealer
Yes
Employees Worked With
Jack Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Alex Rodriguez, Steve Lucius
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May 06, 2020 -

Tropical Ford responded

Employees like Alex and Steve are the reason we are able to stay in business. They are assets and we are so lucky to have them. Thank you for the feedback and the recommendation!

April 30, 2020

Tony Ferrando was awesome. Very kind and answered all my questions. I will always ask for him when I need service for any of my vehicles. More

by CHAOS4191
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
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May 01, 2020 -

Tropical Ford responded

Thank you for the 5-star rating and your shout-out for Tony! We appreciate your business and look forward to continuing to work with you!

April 30, 2020

Tony was great and honest, he explained what was going on with my a/c and delivered my car at the time that was promissed! More

by MW-BFR
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
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May 01, 2020 -

Tropical Ford responded

Thank you for the 5-star rating! We appreciate your feedback on your positive experience with Tony. We hope to work with you again for any future services you may need.

April 29, 2020

The team was Courteous and efficient .The cashier was The team was Courteous and efficient . The cashier was very goid and offered hand sanitizer. She called the service person who cam and explained More

by PSEISON
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
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May 01, 2020 -

Tropical Ford responded

Thank you for taking the time to provide this feedback and this amazing rating. We're so glad we were able to work with and keep you informed about your service while keeping you sanitized. Feel free to reach back out to Tropical Ford anytime. Thank you.

April 28, 2020

just okay To me it seemed like it was the bare minimum. Extremely friendly customer service, but seems like the did very little for my f150. seems to me like th More

by nope
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
Hector Mendez
Bryan Langenderfer
Other Employees : how would i remember everyone's name if i just took it in for services? , Hernan Fontana, Carlos Sheppard, Anthony Ferrrando, Gerson Bueno, Santiago Hernandez, Donny Larson
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May 01, 2020 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. We are happy to hear about the friendly customer service. However, we would like to know more about why you feel all of the work wasn’t completed on your F-150. Please reach out to Carlos Sheppard at (888) 215-2256.

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