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Tropical Ford
Orlando, FL
1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams
Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you.
Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,650 reviews
June 23, 2020
Just awesome!! Thanks to Santiag my service advisor, Best Ford dealership in Florida the service was on point and the staff was super friendly. Will be going back. They have my business for sure Best Ford dealership in Florida the service was on point and the staff was super friendly. Will be going back. They have my business for sure More
by MARK.CBDS
Verified CustomerEmployees Worked With
Santiago Hernandez
June 23, 2020
2011 F350 6.7 Diesel with 54,000 miles experiencing intermittent P0093 – major fuel leak, dropped off to Tropical Ford on 6/16/20. Truck has been experiencing P0093 intermittently under heavy load sin intermittent P0093 – major fuel leak, dropped off to Tropical Ford on 6/16/20. Truck has been experiencing P0093 intermittently under heavy load since I purchased it at 33,000 miles with no change in consistency or frequency over the 2.5 years of ownership. Truck had SCT X4 programmer installed ONLY for Speed Limiter function – Stock ‘tune’ remained installed at all times. Zero change in P0093 behavior before and after ‘tuner’. There has never been a visible fuel leak, so the problem is relegated to a sensor malfunction or physical blockage of pickup lines, often including debris in the tank. I successfully self-diagnosed all of the fuel system electrical and mechanical components, but scheduled a focused diagnosis at Tropical Ford specifically to inspect the fuel tank for debris since I do not have the time to do it myself. No inspection of the fuel tank was performed in the six (6) days they had the truck. This is a work vehicle and I stressed the importance of having it back on the road ASAP, especially as a small business coming out of COVID. I called every day for updates and was told they were working hard on figuring it out and they were always on to something. Unfortunately for Tropical I have a hardwired GPS sensor that found the key was only in the ignition twice for a total of four (4) minutes on the 17th before leaving it to sit for 5.04 days until the 22nd, when I picked it up. Five (5) full days of lost wages when it was just sitting in their lot doing nothing, and over a week of downtime total. In addition, I now have to fix the problems they caused that were not there previously, which means more downtime as a small business. Tropical Ford, without asking my permission and during a purely diagnostic service focused on a visual inspection of the fuel tank, proceeded to change the software on my truck. Once installed, four (4) NEW CELs that I have never seen in the 2.5 years of ownership appeared. After damaging the engine, the tech then decided it would be best to stop working on it completely and return it in this condition. His professional recommendation was for me to re-install the [stock] tune from the X4 tuner, since the CEL’s weren’t there with it. Since they were unable to do their job and successfully diagnose the problem, the best solution they could come up with was to replace the entire fuel system for $10,000 - $12,000 and that the truck was basically totaled and ‘not even worth fixing’. Still, no inspection of the fuel tank was performed. I decided to speak with the service manager Bryan, thinking he might want to know that his people are dropping the ball and damaging their customer’s vehicles, and worse – lying about it. I thought not wearing a mask was an interesting choice at the moment, but it allowed me to see his smirk when I informed him that there were 4 new CEL based on the actions they took and he said “according to you”, saying I had no proof. He then admitted they wouldn’t charge me solely for the fact that they wouldn’t have to give me documentation of the actions they performed, even though the tech described my truck as a now ticking time bomb. Obviously, I insisted for some sort of documentation, which I watched them type up in the office in a word processor that doesn’t have “Tropical Ford” printed anywhere on the page. It’s painful watching such unethical business practices being performed, especially in a time where everybody is struggling. I will give Tropical the opportunity to rectify the damages they caused without seeking further legal action, though it would be preferred to have a more competent dealership perform the repair work. The review will remain however, as dishonesty and ineptness of this level deserve to be out there. More
by Disappointed
June 22, 2020
The staff was very helpful and made me feel like I was important not just a number. Jose in finance worked with Ford to get me a great rate. important not just a number. Jose in finance worked with Ford to get me a great rate. More
by spoon616285
June 22, 2020
I’m always very pleased with the service I get from this Service dept. Big thanks to Tony. Very knowledgeable and always looking to make my experience better. Service dept. Big thanks to Tony. Very knowledgeable and always looking to make my experience better. More
by Rbatista
Employees Worked With
Anthony Ferrrando
June 22, 2020
Pleasant Experience Tony in Service was quite helpful and though due to our present situation there were a couple parts delays beyond anyone's control. he worked through Tony in Service was quite helpful and though due to our present situation there were a couple parts delays beyond anyone's control. he worked through them and kept my apprised. More
by QTOYOU
Employees Worked With
Tony Service Manager
June 21, 2020
Great experience especially with Jose my salesman. Very straightforward pricing and responsive communications. Found the truck I wanted at a fair price. Whole team was helpful from beginning to end. Thank straightforward pricing and responsive communications. Found the truck I wanted at a fair price. Whole team was helpful from beginning to end. Thank you More
by LAZYG8R
June 21, 2020
Tony, service advisor, was welcoming and so kind.Kel, Tony, service advisor, was welcoming and so kind. Kel, technician,was competent and thorough. GREAT Experience going to Tropical Ford! Visit the Tony, service advisor, was welcoming and so kind. Kel, technician,was competent and thorough. GREAT Experience going to Tropical Ford! Visit them for ALL your service needs. More
by KC - Orlando
Employees Worked With
Kel (technician). Nick (parts) 5 stars, Anthony Ferrrando
June 21, 2020
Very clean and professional had my vehicle done in a timely manner will definitely return all around great experience and I would recommend them to anyone timely manner will definitely return all around great experience and I would recommend them to anyone More
by JTWALLACE84
Employees Worked With
Other Employees :
Hernan Fontana, Carlos Sheppard
June 20, 2020
Thanks for everything specially the kindness and for been very helpful during all the process to make a good choice for me! Vitali I love it his personality and enthusiastic behavior ! And José thanks for he very helpful during all the process to make a good choice for me! Vitali I love it his personality and enthusiastic behavior ! And José thanks for help me to and convince me to go inside the dealer for show me all the good options. Great team! I wish all the best for you guys. I’m in love of my new truck ford Ranger. More
by dennisemar97
June 19, 2020
I had an issue with my car radio and brought my car in to Tropical Ford. From beginning to end I was helped by Tony. He was very kind and professional. He helped get my car radio replaced and made the proces Tropical Ford. From beginning to end I was helped by Tony. He was very kind and professional. He helped get my car radio replaced and made the process painless and as quick as it could be. Thank you Tony! More
by VANESSA991
Employees Worked With
Anthony Ferrrando
