Tropical Chevrolet - Service Center

Friendly helpful service. Very fast. Website service scheduling needs work, but phone reservation worked fine. I feel this dealer will keep my car runnong for 150000 miles. scheduling needs work, but phone reservation worked fine. I feel this dealer will keep my car runnong for 150000 miles. More

I believe that my service was handle very well. Ariel offered me the best service for my car. He explain the impotance the 30 mile service and how it would improve on the performance of the car. I agree offered me the best service for my car. He explain the impotance the 30 mile service and how it would improve on the performance of the car. I agree my car is driving like I just drive it off the lot. More

While my review may be a bit long, I hope you take the time to read it to be more educated about the Service department (or should I say non-service department) of this dealer. SALES EXPERIENCE I pur time to read it to be more educated about the Service department (or should I say non-service department) of this dealer. SALES EXPERIENCE I purchased a barely used 2010 SRT8 Dodge Challenger in May 2010 from this dealership. On the sales side, I did not have to much of a problem to be honest. I had difficulty getting financing for reasons out of my control, which unfortuntately had a direct impact on my credit score. They had reduced the price slightly to $42M and the bank, from what I was told, would only finance the full purchase of the car which was $44.9M. So they gave me more money for my Jeep Cherokee trade-in then what it was worth to make up for the $3M increase by the bank. I know this is true, because I research the value of my jeep prior to doing the deal. With this being said, they shopped around relentlessly and I was finally financed. They also shared a few jumbo crab claws with us, but for the price of the car, I felt it was the least they could do (I know this sounds kinda wrong, but in hindsight.....it isn't). WARRANTY: The issue that I have with this place is with the warranty and servicing side. I paid for extended warranted on the car given how much it cost already. I paid for extended warranty upfront rather then financing it. We were given no information about the extended warranty in hardcopy form. We didn't realize it until we left. We went back to the dealer for them to clean the car as promised and had to ask them for a hard copy again. It was somewhat like pulling teeth for whatever reason. And I had this feeling if I never obtained a copy of the information I would have been screwed later on. I also found it interesting that our sales guy quit roughly a month later and the guy that handled the warranty and payments was fired shortly after as well. NON-SERVICE EXPERIENCE: I have 3 issues I have encountered with the servicing department thus far. 1). We have taken the car to this dealer three times for an oil change (the first one free), and all three times it took literally all day to do an oil change even though we dropped the car off first thing in the morning. This is ridiculous! The third time we took the car for an oil change, they tried to charge us $20 more when we already pay $100 as it is. After disputing the price, the guy research our last oil change and saw that it was cheaper and gave us that price. (I will admit that he wasn't terribly difficult to deal with, but I was not going to lose this battle). 2). Around July 2011 our check engine light came on, and we asked them to check it along with the third oil change. We ran a check against the car before taking it there and it said it was the exhaust. We get the car back and they said it was the oil change and oil pan leak. A week later the light was back on. In addition, the lower front part of the car came lose and they fixed it by bolting it on wrong. Due to our schedules, we weren't able to take the car back until today (Sept 27) since it takes them all day literally to look at your car. 3). As previously mentioned, as of today, we took the car back to this place to fix the lower front part again, and check the engine light (aka exhaust), and they told us we DID NOT have extended warranty in the system...so convenient right? Thank God I obtained a copy of the warranty information and we showed them. They were surprised that we had purchased the plan we had (Royal plan), because that the plan was from an outside party (not sure if this is good or bad since they are just now getting to the car). With this being said, we are having them fix the front, since they messed up in the first place. If we have to pay anything for the exhaust we are not paying them to fix it wrong. We only went to them three different times because the location is close to our home, but from this day forward, we will go out of our way to go to a Dodge dealer (after checking the reputation of the servicing department this time!). SUMMMARY: --------- 1. CUSTOMER SERVICE: They are ok on the sales side and just ok on the service. I say they are ok, because they do offer you a free shuttle to and from, and they aren't hard to talk to. 2. QUALITY OF WORK: Absolutely terrible. These are the most incompentent people I have ever come across. The only thing they have done right is an oil change, and that still takes them 8 hours to do so they should be able to get it right. 3. FRIENDLINESS: I wouldn't consider the service dept workers to be friendly. When you walk in, sometimes it takes a while for someone to acknowledge your presence if they are busy. I would actually rate this 2.5 rather then 2, because most service departments aren't friendly. 4. OVERALL EXPERIENCE-I would not recommend my worst enemy to get serviced here (ok well maybe). I pray this is this last time we have to deal with them. Very unhappy with their service. 5. PRICE- Was ok only because they gave me more for my trade-in then what it was worth. Car itself was a bit overpriced of course. I'm not sure if I would even recommend purchasing a car from this dealer, but they had the car that we fell in love with. With this being said, obtain and keep a hardcopy of EVERYTHING, and when you think about going to this service department, after your first free oil change if you are given one, run the other way! More

The service provided at this dealership is beyond poor. I dropped my car off for its' first service check and ended up waiting almost six hours. THIS WAS FOR AN OIL CHANGE. I have no idea what happened b I dropped my car off for its' first service check and ended up waiting almost six hours. THIS WAS FOR AN OIL CHANGE. I have no idea what happened but these guys are retarded, all of them, no exceptions. I can change the oil of my own car in 15 minutes flat. More