Trophy Nissan

I gave the "quality of work" a "very bad" rating because everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corn everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corners by not topping off fluids or perfoming the multi-point inspections at each scheduled service. You are paying for a service and not receiving the full service for which you are paying. As an example, I have been going to trophy Nissan for a few years now and have yet to have my door hinges lubed which is part of the scheduled services. This situation is very frustrating because my service advisor is great, but the work is so sloppy it's disgusting. Also, the service department doesn't seem to be properly managed. I have addressed my concerns before and no one at the management level has ever apologized. Even as I waited for my car to be fixed from the mechanics sloppy work, no one ever apologized. More

My wife and I have purchased our last 8 cars from Trophy, since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I still use Trophy for service even though we no longer reside in Mesquite, due primarily to Danny. And, I trust Trophy will properly service our cars. It has worked so far!! More

The people working in the finance department don't give a crap about customers. When they called for the pay-off of our trade-in, no one from the dealership bothered to tell the old lien holder that the vehi crap about customers. When they called for the pay-off of our trade-in, no one from the dealership bothered to tell the old lien holder that the vehicle they were calling about was to be traded, therefore costing me another needless payment on the trade-in vehicle. The dealership tried to blame their mistake on myself. I am NOT in the car selling business, they are, and they should have known to tell the old lien holder this was a trade-in! Also, the car traded in had handicap licenses. The dealership knows or should have known that handicap tags stay with the person, not the car, and they charged me $75.00for registration, although the vehicle registration office said that charge should not have been made because of the handicap tags. I haven't heard a thing from the dealership responding to my numerous calls. What kind of idouts work in the back room? They are a disgrace and shouldn't be in the positions they have. By the way, this was the second vehicle we have purchased from this dealership. Be assured this will NEVER happen again. I, nor anyone I talk to or know, will NOT purchase anything from this dealership. More

Pansy was a very pleasant and responsive Customer Service person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to che person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to check out when I got there. On the down side... The cost still seemed REALLY high when all the work was added together. You usually provide a wash and vacuum, but the vacuum was skipped this time. I was looking forward to seeing a clean, fresh interior and was disappointed. More

my experience at this dealership has been nothing but pleasant so far. The customer service is excellent. They value your time and I really appreciate that. All questions are answered patiently on every pleasant so far. The customer service is excellent. They value your time and I really appreciate that. All questions are answered patiently on every visit and I will recommend this dealership to anyone! More

I have always had good experiences with Trophy Nissan from buying vehicles to having service work performed. My service advisor Pansy Freeman always provides excellent service and goes above & beyond wh from buying vehicles to having service work performed. My service advisor Pansy Freeman always provides excellent service and goes above & beyond what I would expect in virtually every situation. I would recommend (and have recommended) Trophy Nissan to people wanting to buy a car or get a vehicle serviced. I was really pleased. More

Jeff has seen me many times because he is honest and trustworthy. In an industry that raises peoples concerns about dishonesty, he has proven many times he could be trusted to service my car. If he wa trustworthy. In an industry that raises peoples concerns about dishonesty, he has proven many times he could be trusted to service my car. If he wasn't, you would not see me again. I believe it would be in all's best interest if there were more people like Jeff in Service. More

My experience with Trophy Nissan (5+ years) has been pretty consistent. During the warranty period I always took my Quest(which has been an excellent car)to the dealer. The work they did then and have d pretty consistent. During the warranty period I always took my Quest(which has been an excellent car)to the dealer. The work they did then and have done since has almost always been well done. The only exception was when someone broke the driver's door window (and the power mechanism)during the night and I took the car to Trophy to be repaired. When I got the car back, the inside of the door was full of glass and the arm rest was loose. When I took it back, they put everything right with no charge. Since the end of the warranty period, I only take the car to Trophy Nissan when it needs a service that the dealer is much better qualified to perform. My experience has been that, if left with a free rein, the service department will pile on non-essential services and fees that can pad the bill by a good 40-50%. Even legitimate work is overpriced. Parts and mechanisms are replaced instead of repaired. Much of what is done appears calculated to extract the maximum payment possible from the client. In this, Trophy may not be much different than most dealers. Money, not service appears to be the bottom line in much of what goes on in this country these days. I only know that, in Brazil (where I lived for 24 years, until 5 years ago) I could get a transmission rebuilt in a comparable Brazilian car in a day and a half for $400-600, whereas here it would cost me around $3000. Trophy Nissan -- quality service, greedy price. More

I purchased my vehicle from Bankston Nissan in Irving July 2008 and had been getting my car serviced with them. Within the past year I came to realize that they were not telling me when things needed to July 2008 and had been getting my car serviced with them. Within the past year I came to realize that they were not telling me when things needed to be done to my car, review service performed or when there were recalls. I was putting off going to Trophy Nissan (even though it was closer to my home) because I did not have a good experience with the salesman when I was looking for cars the summer of 2008 and thought that service department would be the same. Since I was very unhappy with Bankston's service, I decided to try Trophy and very glad that I did. I get a detailed report of service done (hard copy and email), friendly employees and best of all I was in/out of there very quickly! I was usually at Bankston for minimally 1 hour and usually longer even though I had an appointment each time. Thank you. More

Bryan was wonderful to work with. He was very friendly and made sure I was comfortable during my wait. If I ever need service again I would definitely ask for him. He went the extra mile by asking if I ne and made sure I was comfortable during my wait. If I ever need service again I would definitely ask for him. He went the extra mile by asking if I needed a ride to work. This was very surprising and welcomed at the same time. Many thanks to Bryan and Trophy Nissan. More