Trophy Nissan

Buyer Beware ! On March 31, 2026..I test drove and purchased a 'certified' used car from salesman...Lamar Davis... along with the platinum extended warranty. The On March 31, 2026..I test drove and purchased a 'certified' used car from salesman...Lamar Davis... along with the platinum extended warranty. The next day I noticed a sound coming from the front right side of the car, and the alignment being off. I spoke to Mr. Davis and he said he would contact the shop. I took it to the shop a few days later...with an appointment on Saturday. I got there and no one was aware of what needed to be done or who was to cover the problem...under the 30 day warranty for a Certified car! Made another appointment for two weeks later, due to work, and the shop could't locate the problem of the sound coming from the front...so they replaced the axels ! That wasn't the problem. There was also no coolant or wiper fluid in the reservoir ! There was suppose to be a 165 point inspection for a "certified " vehicle. I later took my car to another dealership in Rockwall, which found the noise to be a strut, which was wearing out. The Platinum Warranty does not cover a part until it fails ! So now we drive around with the clunking noise every time we go over a bump or rough road....waiting for it to wear out. 😏 Kevin Shutter, the new service manager, was great at taking over the problem, after many attempts to get real help. There is almost no good communication from the used cars people and shop. I bought two new cars, one in 2003 and again in 2013, and never had a problem. with the shop. This car was going to be a first good used car, for my grandson, who needs a car for his work. We're just both really disappointed . I really don't recommend anyone trusting the 'Certified' label on their used cars. I did take my problem to the dealership manager or CEO. While waiting... there was a group of salesmen talking about a lady that bought a 'certified' car...with the hand gestures over certified. I walked over to speak to one of them and they all scattered ! I guess they were in on the joke. More

Everyone was extremely helpful patient and courteous. Everything was explained in detail and all of my questions were answered with out making me feel less than. Everything was explained in detail and all of my questions were answered with out making me feel less than. More

I had a great experience I had tried earlier this year and it didn’t work. This time it worked. and it didn’t work. This time it worked. More

My experience yesterday with Trophy Nissan in Mesquite, Texas was exceptional with the lime light and praise going to two very helpful, knowledgeable and overall fabulous gentlemen, Zeineldeen “Zein” Amer Texas was exceptional with the lime light and praise going to two very helpful, knowledgeable and overall fabulous gentlemen, Zeineldeen “Zein” Amer in pre-owned sales and Mr. Ryan Reed in finance. A little backstory: many years ago, over 20, I had a very bad experience at Trophy Nissan with a sales agent and never wanted to visit this dealership again until I spoke with and met Zein this week. He was extremely helpful and never made me feel pressured at all. Ryan made the process of purchasing my car streamlined and efficient. He didn’t kick my wheelchair once and worked hard to get my car as close to my budget as possible. Overall, he did not make me feel like it was even a car purchase. It went smooth and they deserve many accolades. One of the best car purchase experiences I’ve ever had. I highly recommend that if you are looking for a pre-owned or new car give Trophy Nissan in Mesquite a chance to earn your business and do the same for you what they did for me. More

Linall sold me my Murano last June,2025 I came back to him this time him this time More

I would like to say my experience with Trophey Nissan was pleasant. My sales person Alex Martinez is very professional, courteous, knowledgeable. I will recommend anyone to visit with Alex in searching for t pleasant. My sales person Alex Martinez is very professional, courteous, knowledgeable. I will recommend anyone to visit with Alex in searching for their next vehicle. More

Jailen Robinson, Excellent customer service and easy to talk too. Amazing at finding the perfect car we needed!! talk too. Amazing at finding the perfect car we needed!! More

I personally love going to Trophy Nissan. Jennifer Carroll and Charles Traylor and Andrew Maritim always takes the time to assist me with every purchase I do. I also thank Jennifer Carroll fo Jennifer Carroll and Charles Traylor and Andrew Maritim always takes the time to assist me with every purchase I do. I also thank Jennifer Carroll for always going above and beyond to help me in finance. As far as the service department I always get the help I need when it is time for my service. Everyone gives great customer service. More

Love the way that they worked, they did everything possible to make sure i got car,but more importantly within my budget possible to make sure i got car,but more importantly within my budget More

Muy Profesionales,,Atentos,Honestos el proceso fue rápido y sin estés sentí seguridad Karen excelente Trabajadora además se respira un ambiente Sano Bendecido para Bendecir 100% Recomendable y sin estés sentí seguridad Karen excelente Trabajadora además se respira un ambiente Sano Bendecido para Bendecir 100% Recomendable More