Toyota of Scranton - Service Center

Toyota of Scranton responded

dagger41sg, Thank you for taking the time to share your experience! We're thrilled to receive your five-star review for the service at Toyota of Scranton. It's our goal to provide top-notch service, and your feedback motivates us to continue doing our best. We appreciate your business and look forward to serving you again soon. The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi Ronnie, Thank you so much for taking the time to share your 5-star experience with us at Toyota of Scranton! We're thrilled to hear that our team was able to provide you with exceptional service. We appreciate your trust in us and look forward to serving you again in the future! The Sales Team Toyota of Scranton

Toyota of Scranton responded

CKALLINGERALLEN, Thank you for your glowing review! We're thrilled to hear about your five-star experience at Toyota of Scranton. Our team takes great pride in providing exceptional service, and it's rewarding to know we've met your expectations. We appreciate your trust and look forward to serving you again in the future. Safe travels! The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your experience with Toyota of Scranton. We're delighted to hear that you had a positive experience when purchasing your new RAV4, and that Noah provided you with excellent service. It's great to know that he was knowledgeable, friendly, and helpful throughout the process. We understand the anticipation of waiting for your new RAV4, and it's fantastic that Noah kept you informed about its status during the manufacturing process. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and hope you enjoy your new RAV4 to the fullest. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DCERRA5, Thank you for taking the time to share your positive experience at Toyota of Scranton. We're delighted to hear that your salesman provided you with exceptional service and knowledge, ensuring that all your questions were answered. Our team is dedicated to making the car-buying process as smooth and informative as possible. We're also glad to hear that you enjoyed our on-site restaurant. Our goal is to create a comfortable and convenient environment for our customers, and it's wonderful to know that our amenities were to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future. Safe travels and enjoy your new Toyota! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear GHOST77, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that you had an overall good experience during your visit to our dealership. Convenience and exceptional customer service are values we take pride in, and we're delighted that you found our location convenient and our staff to be incredibly friendly and helpful. We strive to make each customer's visit as pleasant as possible. It's wonderful to know that you were able to acquire a great vehicle at a good price. We believe in providing value to our customers, and it's rewarding to hear that you're satisfied with your purchase. We appreciate your willingness to travel the distance, even at 37 miles, to service your vehicle at our location. We look forward to serving you for all your automotive needs and making every visit as positive as your last one. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to seeing you again! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Jerry, Thank you for sharing your feedback about your recent experience with Toyota of Scranton. We sincerely apologize for any inconvenience you faced regarding the wait time and the lack of updates on your vehicle. We understand that your time is valuable, and we aim to make your service experience as efficient and transparent as possible. We will certainly take your comments into consideration to improve our processes and communication. Your feedback helps us identify areas where we can enhance our customer service. In the future, we will work to ensure that customers are kept informed when there is an extended time needed for vehicle service. We appreciate your input, and if you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we hope to provide you with a more streamlined and pleasant experience in the future. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

valsma, Dear Valsma, Thank you for taking the time to leave us such a wonderful review! We are delighted to hear about your consistently positive experiences with our service at Toyota of Scranton. We are dedicated to providing our customers with top-notch service, and it's fantastic to know that you have never had to return for the same problem. We take pride in delivering quality work that lasts. Your satisfaction is our priority. Stephanie and the entire team are truly grateful for your kind words. They strive to treat each customer with respect and ensure a pleasant experience during their visit. Your recognition of Stephanie's exceptional service is greatly appreciated, and we'll make sure to pass on your appreciation to her. Should you ever need any further assistance or have questions, please don't hesitate to reach out. We look forward to serving you in the future and maintaining the high standards you've come to expect from Toyota of Scranton. Thank you for choosing us as your trusted automotive partner! Warm regards, The Service Team Toyota of Stroudsburg

Toyota of Scranton responded

Dear RVP6403, Thank you for your kind words and positive feedback about Toyota of Scranton's Service Center! We're thrilled to hear that you had such a great experience during your visit. Maintaining a clean and welcoming environment for our customers is a top priority for us, and we're delighted to know that our work and waiting areas met your expectations. Our team takes pride in being professional and friendly, as providing excellent customer service is at the core of what we do. Your feedback is greatly appreciated, and it motivates us to continue delivering the best service to our customers. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Zhenma, Thank you so much for taking the time to share your experience with us at Toyota of Scranton! We greatly appreciate your feedback and are delighted to hear that your experience with us was straightforward, honest, and hassle-free. At Toyota of Scranton, we believe in providing our customers with a transparent and enjoyable car-buying experience. It's wonderful to hear that you felt comfortable during your visit and that we respected your preferences, not pressuring you into unnecessary add-ons. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help with anything you might need. Once again, thank you for choosing Toyota of Scranton, and we hope you're enjoying your new vehicle. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, The Sales Team Toyota of Scranton