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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,816 Reviews
Call Service Center (570) 740-3457

2,816 Reviews of Toyota of Scranton - Service Center

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November 22, 2023

i am still waiting for the all weather floor mats. which i was Told i was going to recieve before we purchased the car More

by JMDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Toyota of Scranton responded

Dear JMDF, Thank you for bringing your concern to our attention, and we sincerely apologize for any inconvenience caused by the delay in receiving your all-weather floor mats. We understand how frustrating this situation can be, and we appreciate your patience. Please call me with your name so I can assist you. My direct number is 570.702.8776. We want to assure you that providing exceptional customer service is our top priority, and we are actively working to resolve this issue promptly. Our team is currently investigating the delay and taking necessary steps to expedite the delivery of your all-weather floor mats. In the meantime, if there's anything else we can do to enhance your experience or if you have any further questions, please feel free to contact our customer service department directly at [customer service phone number] or [customer service email]. We value your feedback and are committed to making this right. Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your understanding. We look forward to resolving this matter to your satisfaction and ensuring you enjoy your new car with all the accessories promised. Best regards, MJ Preno Vice President of Guest Experience

November 21, 2023

Very respectful staff, basically they say what they do and do what they say thank you More

by RUSTYFREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorthy Wallace? Very good , Jerry Coles
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Nov 21, 2023 -

Toyota of Scranton responded

RUSTYFREEMAN, We're delighted to hear about your 5-star experience with us! Thank you for taking the time to share your positive feedback. At Toyota of Scranton, we're committed to delivering excellent service and making every customer feel valued. We appreciate your business and hope to continue exceeding your expectations. Safe travels, and we look forward to serving you again! The Toyota of Scranton Team

November 20, 2023

The service was great. Thank you. The surveys since I bought the vehicle have been exhausting. Can we please stop sending surveys. I have already filled in 5-6 surveys. Any More

by KUKOVIAKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Toyota of Scranton responded

KUKOVIAKIN, Thank you for taking the time to send your 5-star review. We all appreciate you doing so. Our apologies for the excessive requests for review and/or survey. We do not want to aggravate our guests with an inappropriate amount of requests. Thank you, The Team at Toyota of Scranton

November 17, 2023

Very thorough and considerate of my needs while always doing the best for all concerned More

by PARPHJTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
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Nov 18, 2023 -

Toyota of Scranton responded

PARPHJTG, Thank you for taking the time to share your 5-star experience with us. We’re delighted to hear that you had a positive visit. Your feedback is invaluable, and we are grateful for the opportunity to serve you. Looking forward to providing excellent service for years to come. The Toyota of Scranton Team

November 17, 2023

Excellent customer service and great place to service your vehicle. Keep up the good work. More

by ZAYELLIE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Toyota of Scranton responded

ZAYELLIE13, Thank you for taking the time to share your 5-star experience with us. We’re delighted to hear that you had a positive visit to our dealership. Your feedback is invaluable, and we are grateful for the opportunity to serve you. Looking forward to providing excellent service for years to come. The Toyota of Scranton Team

November 17, 2023

I do t have time to waste. This was taken care of quickly, as it should be More

by KOSKO627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Toyota of Scranton responded

KOSKO627, We appreciate you taking the time to complete this 5-star review. We are delighted our team was so helpful and your issue was resolved. See you at your next visit! The Service Team Toyota of Scranton

November 15, 2023

Hailee was very professional and knowledgeable about her job. She kept us with updates and any information that was pertinent. More

by JOHNHOP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
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Nov 16, 2023 -

Toyota of Scranton responded

JOHNHOP1, Thank you for taking the time to share your 5-star experience with us. We’re delighted to hear that you had a positive visit and enjoyed working with Hailee. Your feedback is invaluable, and we are grateful for the opportunity to serve you. Looking forward to providing excellent service for years to come. The Toyota of Scranton Team

November 13, 2023

Very friendly and efficient. Everyone is so nice and accommodating. It's a clean and comfy waiting area and the food is great! More

by BSMITH68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Toyota of Scranton responded

BSMITH68, Thank you for taking the time to share your experience! We're thrilled to receive your five-star review for the service at Toyota of Scranton. It's our goal to provide top-notch service, and your feedback motivates us to continue doing our best. We appreciate your business and look forward to serving you again soon. The Service Team Toyota of Scranton

November 13, 2023

whole toyota corporation sucks! misleading over charged fell robbed let down by those who care? More

by SHIRLEYDAVID16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Reilly
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November 13, 2023

Long hold times not once but three times on hold for ten minutes or more More

by HOYT0271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean,nova left on phone for long periods of time.
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