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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,816 Reviews
Call Service Center (570) 740-3457

2,816 Reviews of Toyota of Scranton - Service Center

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December 05, 2023

Had a good salesman Ian. As far as the car, windows were filmy and so were the outside mirrors. For the cost one would think they could at least clean the windows inside and More

by MVROOM209
Recommend Dealer
Yes
Employees Worked With
Ian Ticonchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Toyota of Scranton responded

MVROOM209, Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience with Ian, our salesman. We appreciate your kind words about his service. We apologize for any inconvenience caused by the condition of the windows and outside mirrors of your new car. Your feedback is valuable to us, and we take it seriously. We will address this matter with our team to ensure that we maintain the highest standards of cleanliness in our vehicles. If you have any further concerns or if there's anything else we can do to enhance your satisfaction, please don't hesitate to contact us directly. We appreciate your business and look forward to serving you in the future. Thank you for choosing Toyota of Scranton. Best regards, Sales Team Toyota of Scranton

December 02, 2023

Great service that was provided to me while my car was in for repairs. Thank you More

by trip.wir3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
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Dec 03, 2023 -

Toyota of Scranton responded

trip.wir3, Thrilled to read about your positive encounter with our team at Toyota of Scranton! We appreciate your support and look forward to assisting you in the future. Thank you, Service Team Toyota of Scranton

November 30, 2023

Great people great atmosphere love the quality of the vehicles and the name toyta just speaks for itself More

by GRAPEDAPE1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Toyota of Scranton responded

GRAPEDAPE1990, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Toyota of Scranton. Our team takes pride in creating a great atmosphere for our customers, and we're delighted to know that you felt that during your visit. It's wonderful to hear that you love the quality of our vehicles. At Toyota, we strive to deliver reliable and high-quality cars, and we're glad it resonates with you. The Toyota name indeed carries a legacy of excellence, and we're honored to have your endorsement. If there's anything else you'd like to share or if you have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again. Best regards, Toyota of Scranton Team

November 30, 2023

Very nice staff, seamless process and they were very knowledgeable of their product. No nonsense. More

by JAMESRSHORTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe (Jr)
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Nov 30, 2023 -

Toyota of Scranton responded

JAMESRSHORTEN, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our staff to be very nice and the process seamless. Our team at Toyota of Scranton strives to provide a hassle-free and knowledgeable service to our valued customers. We're pleased that you found our team well-versed in our products. Providing accurate and helpful information is a priority for us, and we're glad to know that it made your experience enjoyable. If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton

November 30, 2023

Easy, quick, great service. Jonathan Higgins was competent, efficient and a good communicator. And the waiting area is first-rate. More

by NATHANSAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
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Dec 01, 2023 -

Toyota of Scranton responded

Dear NATHANSAIL, We sincerely appreciate you taking the time to share your experience with Toyota of Scranton! Happy 1-year anniversary to us! We are thrilled to hear that your visit was characterized by ease, speed, and excellent service. It's wonderful to know that Jonathan Higgins left a positive impression with his competence, efficiency, and communication skills. We will be sure to pass along your kind words to him and the rest of our team. Your mention of our first-rate waiting area is also delightful to hear. We strive to create a comfortable and welcoming environment for our valued customers. At Toyota of Scranton, we are committed to continuous improvement, and your feedback plays a crucial role in that process. If you have any further comments or suggestions on how we can enhance your experience even more, please feel free to share them. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best Regards, The Customer Experience Team Toyota of Scranton

November 29, 2023

Very good group of people , very professional and knowledgeable . Once in the waiting room the Scranton Toyota Team makes sure you don’t have to wait too long to get you back on the road again . Keep More

by CDANCONA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Toyota of Scranton responded

CDANCONA6, Thank you for the 5-star review! We're thrilled to know you had an exceptional experience with us at Toyota of Scranton. We strive to provide top-notch service and are delighted that you felt well taken care of. We appreciate your trust and look forward to serving you again in the future. Safe travels! The Service Team Toyota of Scranton

November 29, 2023

Great service from checking in with Janine to timely communications with Jon & great service work on my Rav More

by THERESE.ASCHENBRENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins & Janine at check in
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Nov 29, 2023 -

Toyota of Scranton responded

Dear Therese Aschenbrenner, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that you had a great service visit, from the smooth check-in process with Janine to the timely and effective communications with Jon. Our team works hard to provide top-notch service, and it's wonderful to know that we met your expectations. We're delighted that you were satisfied with the service work on your Rav. Customer satisfaction is our top priority, and your feedback reinforces our commitment to excellence. If you have any further comments or suggestions, please feel free to share them with us. We value your input and are always looking for ways to enhance our customer experience. Thank you once again for choosing Toyota of Scranton. We appreciate your trust in us and look forward to serving you in the future. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. Safe travels and best regards, Service Team Toyota of Scranton

November 29, 2023

The service was great. Really appreciated the help and service by your valet staff member Robert Klemens. More

by BOBKLEMENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2023

Always a great experience! !! Dave is always very helpful!! Thank you, thank you, thank you,!!! More

by GARZ84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ Serine
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Nov 28, 2023 -

Toyota of Scranton responded

Dear GARZ84, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you consistently have a great time at Toyota of Scranton. Our team, especially Dave, appreciates your kind words. It's our goal to provide excellent service, and we're glad to know that we've met your expectations. Your gratitude means a lot to us, and we want to express our sincere thanks for choosing Toyota of Scranton. If there's anything specific that stood out during your visit or if you have any suggestions for how we can make your experience even better, please feel free to let us know. We're always here to ensure your satisfaction. Once again, thank you for your continued support. We look forward to serving you in the future and providing you with many more positive experiences at Toyota of Scranton. Best regards, The Service Team Toyota of Scranton

November 23, 2023

Being out of state made appt. to troubleshoot battery problem. Service tech met me at vehicle. A first at my dealership you are taken to their office. Service tech kept me informe More

by COMNAV3
Workmanship
Recommend Dealer
Yes
Employees Worked With
Johnathan Higgins, service dept.
Report | Print
Nov 24, 2023 -

Toyota of Scranton responded

What a wonderful review! Thank you for taking the time to share your positive experience with Toyota of Scranton. We're delighted that your service advisor, Jon, could provide you with the service you deserve. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If there's anything more we can do for you, please let us know. We look forward to welcoming you back in the future! The Service Team Toyota of Scranton

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